E-commerce Customer Service Library: Guides for Online Stores
Every AeroChat guide for online stores in one place. Answers to the questions merchants ask most, store workflows that run in the chat, guides for Shopee, Lazada and TikTok Shop sellers, and guides by country.
Merchant questions
- Can Customers Book Appointments Through Chat?
- Can Customers Change Their Order After Checkout?
- Can I Export Shopify Inbox Conversations?
- Can I Offer Store Credit Instead of a Refund in Chat?
- Do I Need a Returns App, or Can Returns Run in Chat?
- How Do Customers Check Their Loyalty Points Without Logging In?
- How Do I Add the EU Cancellation Button to My Shopify Store?
- How Do I Answer Customers From Shopify, TikTok Shop and Marketplaces in One Place?
- How Do I Confirm Cash on Delivery Orders Before I Ship Them?
- How Do I Get Customers to Leave Reviews After Delivery?
- How Do I Get Personalization Details and Proof Approval From Customers?
- How Do I Handle Customer Support When My Store Grows Past Me?
- How Do I Handle Refund Requests and ‘Where Is My Refund’ Questions?
- How Do I Handle Size Exchanges Without the Back-and-Forth?
- How Do I Keep Pre-Order Customers Updated on When Their Order Ships?
- How Do I Let Customers Cancel an Order Before It Ships?
- How Do I Let Customers Change Their Shipping Address After Ordering?
- How Do I Let Customers Choose a Delivery Date or Pickup Slot?
- How Do I Let Subscribers Skip, Pause or Change Their Order Without Emailing Me?
- How Do I Recommend the Right Product When Customers Aren’t Sure?
- How Do I Recover Abandoned Carts With Chat Instead of Email?
- How Do I Reply to Shoppers After They Leave Shopify Inbox Chat?
- How Do I See What Customers Ask Most in Chat?
- How Do I Send Shopify Order Confirmations and Updates on WhatsApp?
- How Do I Send a Payment Link for a Custom or Manual Order?
- How Do I Stop Customers Asking Where Their Order Is?
- How Do I Stop an AI Chatbot Giving Customers Wrong Answers?
- How Do I Stop the Chat Button Covering My Add-to-Cart Button?
- How Do I Use WhatsApp for Cart Reminders Without Getting My Number Banned?
- Is Shopify Inbox Enough for Customer Support, or Do I Need a Helpdesk?
- What Do I Tell Customers When Their Tracking Shows No Updates?
- What Do I Tell Customers Who Want a Sold-Out Product?
- What Happens When AI Shopping Assistants Guess My Store’s Policies?
- What Should an AI Chatbot for My Shopify Store Be Able to Do?
- Why Can’t I Control What the Shopify Inbox AI Agent Does?
- Why Do Shopify Inbox AI Product Links Ignore the Shopper’s Language?
- Why Does Shopify Inbox AI Answer in the Wrong Timezone?
- Why Does Shopify Inbox AI Hide Out-of-Stock and Backorder Products?
- Why Does Shopify Inbox AI Send Checkout Links That Skip My Delivery Slot Step?
Store workflows
- Abandoned Cart Recovery on Web Chat
- Automate Abandoned Cart Recovery in Chat
- Automate Address Changes in Chat
- Automate Cash on Delivery Confirmation in Chat
- Automate Delivery Booking in Chat
- Automate Discount Codes in Chat
- Automate Gift Orders in Chat
- Automate Loyalty Points in Chat
- Automate Order Cancellation in Chat
- Automate Order Confirmation in Chat
- Automate Order Status in Chat
- Automate Payment Links in Chat
- Automate Post-Purchase Upsell in Chat
- Automate Pre-Orders in Chat
- Automate Product Recommendations in Chat
- Automate Promo Broadcasts in Chat
- Automate Refunds in Chat
- Automate Reorders in Chat
- Automate Returns and Exchanges in Chat
- Automate Review Requests in Chat
- Automate Shipping Quotes in Chat
- Automate Size and Fit Questions in Chat
- Automate Stock Checks and Back in Stock Alerts in Chat
- Automate Subscription Changes in Chat: Skip, Pause, Swap and Cancel
- Automate Warranty Claims in Chat
- Automate Wholesale Quotes in Chat
- Order Status on Web Chat
- Product Recommendations on Web Chat
- Size and Fit on Web Chat
Marketplace sellers: Shopee, Lazada and TikTok Shop
- How Do I Answer Product Questions on Shopee Faster?
- How Do I Handle Black Friday Customer Service for My Online Store?
- How Do I Handle Customer Service During a Chinese New Year Sale?
- How Do I Handle Customer Service During a Payday Sale?
- How Do I Handle Customer Service During a Raya Sale?
- How Do I Handle Fake Orders in My Online Store?
- How Do I Handle Return Requests on Lazada?
- How Do I Handle Return Requests on Shopee?
- How Do I Handle Returns on TikTok Shop?
- How Do I Improve My Shopee Chat Response Rate?
- How Do I Improve My TikTok Shop Response Time?
- How Do I Prepare Customer Service for 11.11?
- How Do I Prepare Customer Service for 12.12?
- How Do I Reduce Failed Cash on Delivery Orders?
- How Do I Reply to Marketplace Buyers in Their Own Language?
- How Do I Run Customer Service as a TikTok Shop Seller?
- How Do I Set Up Auto Replies on Lazada?
- How Do I Set Up Auto Reply on Shopee?
- How Does Chat Performance Affect Shopee Preferred Seller Status?
- How Does Lazada Calculate Chat Response Rate, and How Do I Raise It?
- Lazada Seller Center Chat Tips: How Do I Run Lazada Chat Well?
- Shopee Chat Performance Explained: What Does Each Metric Mean?
- Shopee Seller Chat Tips: How Do I Answer Buyers Better?
- TikTok Shop Quick Replies: When Are Saved Replies Not Enough?
- What Are the LazMall Service Standards, and How Do I Keep Up With Chat?
Selling on several channels
- Can I Use One AI for Every Channel I Sell On?
- How Do I Add a New Sales Channel Without Rebuilding Customer Service?
- How Do I Get One Inbox for WhatsApp, Instagram and Messenger?
- How Do I Handle Customer Service After Hours for My Online Store?
- How Do I Handle Customer Service When Selling on Shopify and Shopee at the Same Time?
- How Do I Handle Customer Service When Selling on Shopify and TikTok Shop at the Same Time?
- How Do I Handle Customer Service for a One-Person Online Shop?
- How Do I Manage Shopee, Lazada and TikTok Shop Chats in One Place?
- How Do I Run Customer Service Across My Online Store and Marketplaces?
- How Do I Run Multi-Channel Customer Service as an Online Seller?
- How Do I Run the Same Workflows on Every Channel?
- How Do I Scale Customer Service Without Hiring?
- How Do I Stop Missing Customer Messages Across Platforms?
- What Is a Universal Adapter for Ecommerce Chat?
- What Is the Right Omnichannel Inbox for a Shopify Store?
By country
- Cash on Delivery Confirmation in Indonesia: Confirm COD Orders on WhatsApp Before You Ship
- Cash on Delivery Confirmation in Malaysia: Confirm COD Orders on WhatsApp Before You Ship
- Cash on Delivery Confirmation in Thailand: Confirm COD Orders on WhatsApp Before You Ship
- Cash on Delivery Confirmation in Vietnam: Confirm COD Orders on WhatsApp Before You Ship
- Cash on Delivery Confirmation in the Philippines: Confirm COD Orders in Chat Before You Ship
- Shopify Chatbot in Australia: Answer, Sell and Ship on WhatsApp From Your Store
- Shopify Chatbot in Indonesia: Answer, Sell and Ship on WhatsApp From Your Store
- Shopify Chatbot in Malaysia: Answer, Sell and Ship on WhatsApp From Your Store
- Shopify Chatbot in Singapore: Answer, Sell and Deliver on WhatsApp From Your Store
- Shopify Chatbot in Thailand: Answer, Sell and Ship in Thai on WhatsApp From Your Store
- Shopify Chatbot in Vietnam: Answer, Sell and Ship in Vietnamese on WhatsApp From Your Store
- Shopify Chatbot in the Philippines: Answer and Sell on Messenger and WhatsApp From Your Store
- Shopify Chatbot in the United Kingdom: Answer, Sell and Ship on WhatsApp From Your Store
- WhatsApp Business API in Australia: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in Indonesia: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in Singapore: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in Thailand: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in Vietnam: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in the Philippines: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Business API in the United Kingdom: How It Works, What It Costs and How Online Sellers Use It
- WhatsApp Chatbot for Online Sellers in Australia: Take Orders, Payment and Delivery in the Chat
- WhatsApp Chatbot for Online Sellers in Indonesia: Take Orders, Payment and Delivery in the Chat
- WhatsApp Chatbot for Online Sellers in Malaysia: Take Orders, Payment and Delivery in the Chat
- WhatsApp Chatbot for Online Sellers in Singapore: Take Orders, Payment and Delivery in the Chat
- WhatsApp Chatbot for Online Sellers in Thailand: Take Orders, Payment and Delivery in Thai in the Chat
- WhatsApp Chatbot for Online Sellers in Vietnam: Take Orders, Payment and Delivery in Vietnamese in the Chat
- WhatsApp Chatbot for Online Sellers in the Philippines: Take Orders, Payment and Delivery in the Chat
- WhatsApp Chatbot for Online Sellers in the United Kingdom: Take Orders, Payment and Delivery in the Chat
By language
- AI customer service that replies in Bahasa Indonesia
- AI customer service that replies in Chinese
- AI customer service that replies in Malay
- AI customer service that replies in Tagalog
- AI customer service that replies in Thai
- AI customer service that replies in Vietnamese
More guides
- Can I Turn Off Human Handoff in Shopify Inbox AI?
- How Do I Let Customers Start a Return Without Emailing Me?
More to read
- Learn: practical guides on customer service and selling in chat.
- Message templates for every channel.
- Comparisons with other chat and helpdesk tools.
- Integrations with stores, payments, couriers and apps.
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