WhatsApp Chatbot for Online Sellers in the United Kingdom: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes a UK seller’s order from first question to delivery. It answers stock, price and delivery questions from your store or your Google Sheet. It takes the order, sends a payment link with Airwallex built in, detects the payment and books delivery through your shipping software, all in the same chat. It runs on Instagram, Messenger, Telegram, TikTok Shop buyer chat and your web chat too.
Many UK sellers run a small brand, a craft business or a made-to-order shop through chat. Buyers find you on Instagram, TikTok or at a market, then message you. The questions repeat all day: “Is this still available?”, “How much is postage?”, “Can it come before the weekend?”, “Do you do gift wrap?” Sellers answer by hand, check payment notifications and copy orders into a sheet. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for a UK online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, any gift message, the name and address with postcode, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks a bank transfer screenshot. Airwallex is built in. If you already use Stripe, PayPal or Mollie, they connect through their APIs. The payment methods the customer sees depend on what your account offers.
- Books the delivery through Sendcloud or ShipStation, and sends the tracking number.
- Takes deposits for made-to-order items, such as personalized gifts or commissions. See deposits with Airwallex.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a wholesale inquiry or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: Hiya, is the personalized oak chopping board still available? Could it arrive by Saturday for a birthday? (example)
AeroChat: Yes, the personalized oak board is £45. Engraving takes 2 working days, so with Express postage at £7.50 it arrives by Saturday if you order today (example). What name would you like engraved?
Customer: “The Hendersons”. Send to 7 Rose Lane, York YO1 7HH please.
AeroChat: Lovely. One oak board engraved “The Hendersons”, Express to 7 Rose Lane, York YO1 7HH. That’s £52.50 in total. Here’s your payment link.
AeroChat: Payment received, thank you! Your order is confirmed. I’ll send the tracking number when it ships.
In your Google Sheet: a new order row is added with the board, the engraving text, the address and “Paid”.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product and stock in our Products sheet (example) and tell them the price in £.
- If they need it by a date, check the making time and the postage options in our Postage sheet (example) and tell them which option arrives in time. Never promise a date we cannot meet.
- For personalized items, ask for the exact text and read it back.
- Ask for their name and full address with postcode, and read it back.
- Add the order to our Orders sheet and send an Airwallex payment link for the total.
- When the payment comes through, mark the order “Paid” and thank them.
- When we mark the order made, create the shipment in Sendcloud (example) and send the tracking number.
- If they ask about wholesale or a large order, pass the chat to me.
Reply in the customer’s language.
Change the sheet names, prices and shipping software to your own before you paste it.
Local systems AeroChat connects to in the UK
- Payments: Airwallex is built in (open an account if you don’t have one). Stripe, PayPal and Mollie connect through their APIs. Shopify stores offering buy now, pay later can answer questions about Klarna orders.
- Delivery: Sendcloud, ShipStation and Easyship.
- Accounting: Xero, Sage Accounting and QuickBooks Online for invoices to business customers.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat also answers buyers in TikTok Shop buyer chat.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, or paste the recipe above. AeroChat builds the workflow.
- Connect Airwallex and add your shipping software keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in the United Kingdom and how to sell on WhatsApp.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Does it work on Instagram too?
Yes. Instagram, Messenger, Telegram, WhatsApp and web chat run the same workflows from one dashboard, so a buyer who finds you on Instagram gets the same answers.
What does each WhatsApp message cost?
Customer messages are free. Meta charges per delivered business message, and the UK has its own rate on Meta’s rate card, as of November 2026. See WhatsApp pricing. AeroChat plans are on the pricing page.
Can it handle the rush before Christmas?
Yes. AeroChat answers every chat at once, so stock, postage and “will it arrive in time?” questions get answered during your busiest weeks without extra staff.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “Can it come by Saturday?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.