Product Recommendations on Web Chat
Help a shopper on your website choose, the way a good sales assistant would. AeroChat asks what they need, picks two or three products from your catalog that are in stock and fit, and shows them in the chat as product cards with the image, price and availability. When they choose, it sends the product link or takes the order with a payment link in the same window. It is the product recommendations workflow, running in your web chat.
What the customer asks
On your website, the shopper is often scrolling a collection page and cannot decide. They open the chat with a need, not a product name.
- “I need a gift for my dad under $60.”
- “Which of these is best for oily skin?”
- “What’s the difference between the Classic and the Pro?”
- “Something waterproof for hiking?”
- “What goes with the jacket I just looked at?”
What AeroChat does, step by step
- The shopper asks in the web chat. AeroChat asks one or two short questions if it needs them, such as budget, size, skin type or who it is for.
- It searches your catalog by the details in your product titles, descriptions, tags and variants.
- It checks live stock and leaves out anything sold out in the shopper’s size or color.
- It shows two or three matches as product cards with the image, price and availability, and one line on why each fits.
- If the shopper compares two products, it answers from your product details only.
- When the shopper chooses, it sends the product link, or creates the order and sends a payment link in the chat. The payment is detected automatically and the order is marked paid.
- Bulk or custom orders go to your team in the same chat window.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads products, variants, prices and stock, and creates the order.
- Your web chat. Product images with name, price and availability show in the chat. See rich media in responses. On Shopify and WordPress, the AeroChat app or plugin adds the chat. On any other site, paste one script tag. See connect web chat.
- Payment, if the shopper orders in the chat. Airwallex is built in. Other gateways with a public API, such as Stripe, connect through their API.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like in your web chat
Customer: I need a gift for my dad, he likes coffee. Under $60? (example)
AeroChat: Does he brew at home with a machine, or by hand?
Customer: By hand I think.
AeroChat: Here are two that fit. The pour-over starter set has the dripper, filters and a 250g bag of beans. The hand grinder suits him if he already has a dripper. [product card: Pour-over starter set, US$48, in stock] [product card: Hand grinder, US$55, in stock] (example)
Customer: The starter set. Can you gift wrap it?
AeroChat: Yes, gift wrap is US$4 and you can add it at checkout (example). Here is the link: [product link]
In your store: nothing changes until the shopper checks out. AeroChat only read your products and stock.
The recipe
Copy this into AeroChat
When a shopper on our website asks for help choosing a product, follow these steps.
- Ask at most two short questions to understand the need, such as budget, size, use or who it is for.
- Search our products and pick two or three that fit. Leave out anything out of stock in their size or color.
- Show each as a product card with one line on why it fits. Never claim something our product details do not say.
- If they compare two products, answer from the product details and the size chart only.
- When they choose, send the product link. If they want to order in the chat, create the order and send a payment link, and confirm when it is paid.
- If they ask for a bulk or custom order, hand the chat to our team.
Never invent a discount. Never make health or medical claims. Reply in the customer’s language.
Add the details shoppers ask about, such as materials, care, ingredients or what fits with what, to your product descriptions or knowledge base before you paste it.
Why web chat is different
A shopper in your web chat is already looking at your products, so the chat can show cards they can open on the same site. The chat keeps its history as they move from the card to the product page and back. Their question also tells you what your collection pages are not answering.
Where it runs
This page covers your website chat. The same workflow, with the same store connection and rules, runs on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Telegram and email. See the product recommendations workflow for every channel.
Channel versions: WhatsApp and Instagram. Other web chat workflows: abandoned cart recovery, order status and size and fit.
Questions
Where does AeroChat get its product knowledge?
From your store: product titles, descriptions, tags, variants, prices and stock, plus anything you add to the knowledge base. It does not recommend products you do not sell.
Will it recommend sold-out products?
No. It checks live stock first and leaves out anything sold out in the shopper’s size or color.
Can it upsell?
It can suggest a product that goes with what the shopper chose, if you list those pairings in the recipe or your knowledge base. It suggests once and does not push.
How do I set this up?
Sign up for the 7-day free trial, connect your store and add the web chat to your site. Connect AeroChat to your AI assistant, such as Claude, ChatGPT or Gemini, and describe the workflow, or paste the recipe above. AeroChat builds it as a draft. Turn it on when you are happy with it. No code needed.
Give every visitor a sales assistant
Start the trial, add web chat to your store and paste the recommendations recipe. Then ask your own chat for a gift under a budget.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.