Automate Reorders in Chat
Let customers reorder what they bought before with one message. AeroChat verifies the customer, lists their recent orders, checks the items are in stock at today’s price and creates the new order with their saved address. It sends a payment link, and once the payment is confirmed the order goes to packing. It works on WhatsApp, Instagram, Messenger, web chat and every other channel.
What the customer asks
Customers who buy refills, consumables or the same favorites again do not want to search the store each time.
- “Same as last time please.”
- “Can I reorder the coffee beans?”
- “Repeat my order but make it two bags.”
- “What did I order in March? I want it again.”
What AeroChat does, step by step
- The customer asks to reorder. AeroChat verifies them by phone number or email.
- It reads their last three orders from your store and lists them briefly.
- The customer picks one, and changes quantities if they want.
- AeroChat checks stock and today’s prices, and says plainly if anything has changed or is out of stock.
- It confirms the saved delivery address, or takes a new one.
- It creates the order and sends a payment link. When the payment is confirmed, the order is marked paid.
- If the customer reorders often, it can offer your subscription if you sell one.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads past orders, stock and prices, and creates the new order.
- Payment. Airwallex is built in. AeroChat sends the payment link in the chat and Airwallex confirms the payment to AeroChat, so the customer never has to tell you they paid. No Airwallex account yet? Open one here. Other gateways with a public API, such as Stripe or PayPal, connect through their API.
- Your subscription app, if you sell subscriptions. Recharge, Appstle Subscriptions and Seal Subscriptions connect through their APIs. See subscription changes in chat.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: Can I reorder my usual coffee? (example)
AeroChat: Hi Tom. Your last order was 2 bags of House Blend, whole beans, 1 lb (example). Same again?
Customer: Make it 3.
AeroChat: 3 bags of House Blend, US$16 each, US$48 with free shipping to 22 Elm Street (example). Here is your payment link: [link]
AeroChat: Paid, thanks. Order #7302 ships tomorrow.
In your store: order #7302 is created as paid, with 3 bags of House Blend and the saved address.
The recipe
Copy this into AeroChat
When a customer asks to reorder, follow these steps.
- Verify the customer by the phone number or email on their past orders.
- List their last three orders with items and dates, and ask which one to repeat.
- Let them change quantities. Check stock and today’s prices, and tell them if a price changed or an item is out of stock.
- Confirm the delivery address on their last order, or take a new one.
- Create the order and send a payment link. When it is paid, confirm the order number.
- If they reorder the same item for the third time (example), mention our subscription once.
Always use today’s price, never the old one. Reply in the customer’s language.
Remove the subscription step if you do not sell subscriptions.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: ordering on WhatsApp and B2B reorders on WhatsApp.
For your store platform: Wix Stores reorders and WooCommerce orders in chat.
Related: payment links in chat and wholesale quotes.
Questions
How does AeroChat find the past order?
It verifies the customer by the phone number or email on their orders, then reads their order history from your store.
What if a price has changed?
AeroChat uses today’s price and tells the customer before they pay.
Can wholesale customers reorder in bulk?
Yes, within your rules. Large or custom orders can go to your team, or to a quote. See wholesale quotes.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Make the second order the easiest one
Start the trial, connect your store and paste the reorder recipe. Then reorder a past test order in chat.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.