Can I Export Shopify Inbox Conversations?
Shopify’s help center does not describe a way to export Shopify Inbox conversations. It describes searching conversations, marking them open or closed, and asking Sidekick to find and summarize them. If you want to study what customers ask, AeroChat shows your top topics across every channel, lets you tag and search conversations, and can send each conversation event to your own systems by webhook.
Shopify Inbox behavior from Shopify’s help center: Managing customer conversations and the Shopify Inbox section, checked 11 November 2026.
Why merchants ask
Merchants on the Shopify Community want their chat history for practical reasons. One wants to export a year of Inbox chats to find the most common questions and write a better FAQ. Another asked Shopify to open Inbox conversations to export and to AI analysis. A third wanted to label and analyze conversations through the API and found the messages are not available there. Store owners also ask how to choose which staff get chat notifications.
What Shopify Inbox does today
Per Shopify’s help center, checked 11 November 2026:
- You can search current and past conversations by customer name, email, keyword or order ID.
- Conversations can be marked Open or Closed, and they can’t be deleted.
- Sidekick can find and summarize conversations. Keyword searches skip conversations your staff closed, and staff conversation listings cover the last 90 days unless you give a date range.
- Automatic topic labels are available only in English.
- The help center pages we checked don’t describe exporting conversations to a file.
The usual fixes and their limits
- Read and note by hand. Scroll through past chats and keep a tally of common questions. It works for a few dozen chats and not for a year of them.
- Ask Sidekick for summaries. Shopify says Sidekick can find and summarize conversations. It gives you an overview inside Shopify, not a file you can work with elsewhere.
- Copy chats one at a time. Possible for a single dispute or complaint. Not practical for analysis.
- Move chat to a tool that keeps your data accessible. Then new conversations are searchable, taggable and can reach your other systems from day one.
How to handle it in chat with AeroChat
In AeroChat, every conversation from web chat, WhatsApp, Instagram, Messenger, Telegram and email sits in one inbox with full-text search. The dashboard shows your most frequent topics, the channels and languages customers use, and which conversations the AI resolved and which went to your team. You can tag conversations by topic for your own reporting. To keep a copy in your own systems, AeroChat sends events such as conversation created, message received and conversation closed to a webhook URL you choose, for example a Zapier zap that writes each conversation to a Google Sheet. You can also export your contacts to CSV, Excel or PDF.
Customer: Do your candles use soy wax? (example)
AeroChat: Yes, all our candles are 100% soy wax with cotton wicks (example). Would you like to see the bestsellers?
In AeroChat: the conversation is tagged “product: materials”. In Google Sheets: a new row logs the date, channel, tag and question, sent by webhook through Zapier.
Copy this into AeroChat
Tag every conversation with one topic: “order status”, “returns”, “shipping cost”, “product: sizing”, “product: materials” or “other” (example). When a conversation is closed, send the date, channel, topic, the customer’s first question and whether you or our team resolved it to our Zapier webhook (example). Never include the customer’s email, phone number or address in what you send. Reply in the customer’s language.
Change the topic list to the questions your store actually gets, and paste in your own webhook URL, before you use it.
What to connect
- Your Shopify store. Built in. Install AeroChat from the Shopify App Store and connect your store, so AeroChat answers from your products, pages and orders.
- A webhook destination, if you want your own copy. Zapier, Make or n8n can receive AeroChat’s webhook events and pass them to a Google Sheet, a data warehouse or your helpdesk.
- Your channels. Add WhatsApp, Instagram, Messenger and email, so every conversation is in the same place.
Questions
Can I export my old Shopify Inbox conversations into AeroChat?
Shopify’s help center doesn’t describe an export, so there is no file to bring across. AeroChat keeps the conversations it handles from the day you connect it.
How do I find the questions customers ask most?
The AeroChat dashboard shows the most frequent topics across all channels. Tagging conversations by topic, as in the recipe above, gives you your own breakdown too.
Can I analyze conversations with my own AI assistant?
Yes. Connect AeroChat to Claude or ChatGPT, and your assistant can search and read your AeroChat conversations to spot patterns.
Can I control who gets notified about new chats?
Yes. In AeroChat you assign conversations to team members, set roles and permissions, and each person gets notifications for new messages and escalations.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Keep your chat history where you can use it
Install AeroChat, paste the tagging recipe, and look at your top topics after the first week.
7-day free trial.