Shopify Chatbot in Australia: Answer, Sell and Ship on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Australian stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Instagram, Messenger, Telegram, web chat and email. It sends payment links in the chat, answers Afterpay and Klarna questions, and books delivery through Starshipit or Shippit, so the chat ends with the job done.
Australian shoppers ask before they buy. “Is the size 10 back in stock?”, “How long to Perth?”, “Will it arrive before Christmas?”, “Can I swap it for a bigger size?” Many of these questions come in at night or during Black Friday, Boxing Day and EOFY sales, when nobody is free to reply. AeroChat is Built for Shopify. It reads the same store data your team sees and replies straight away, in the customer’s language.
What AeroChat does on an Australian Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in Australian dollars and whether it is in stock.
- Quotes shipping from your Shopify shipping rates, including the rates you set for regional areas, Western Australia and Tasmania.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically. Airwallex is built in, and Stripe and PayPal connect through their APIs.
- Answers buy now, pay later questions for orders paid with Afterpay or Klarna, such as where a refund is up to.
- Books the delivery through Starshipit or Shippit, and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Hi, is the linen shirt in sage available in a medium? And how long would it take to get to Fremantle? (example)
AeroChat: Yes, the linen shirt in sage is in stock in medium at A$89. Standard shipping to Fremantle WA 6160 is A$12 and takes 4 to 7 business days. Express is A$18 and takes 2 to 4 business days (example). Would you like to order?
Customer: Express please. Can I pay here?
AeroChat: Of course. That’s A$107 in total. Here’s your payment link.
AeroChat: Payment received, thanks! Your order #4417 is confirmed and booked with Australia Post Express Post through Starshipit. Tracking: 33ABC1234567 (example).
In Shopify: order #4417 is created and marked paid. The shipment is created in Starshipit and the label is ready to print.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in A$ and whether it is in stock.
- Ask for their delivery address and postcode, and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a payment link for the total.
- When the payment comes through, mark the order paid and thank them.
- Create the shipment in Starshipit (example) with the service they chose and send the tracking number.
- If they ask whether it will arrive by a date, give the delivery time for the service they chose and never promise a date we cannot meet.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language.
Change the courier, the gateway and the discount rules to your own before you paste it.
Local systems it connects to in Australia
- Payments: Airwallex (built in, open an account if you don’t have one), Stripe and PayPal. Buy now, pay later: Afterpay and Klarna.
- Delivery: Starshipit, Shippit, ShipStation and Easyship. Tracking questions can also run through AfterShip.
- Accounting: Xero, MYOB and QuickBooks Online connect through their APIs, for invoice questions your Shopify data does not cover.
- Returns: Loop Returns and AfterShip Returns, so a return can start in the chat.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Instagram, Messenger and web chat in the same dashboard.
- Describe your workflows in your own words, or paste the recipe above. AeroChat builds them.
- Add the API keys for the gateway or shipping software you use, in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing a Shopify chatbot in what a Shopify AI chatbot should do. Running WhatsApp for your store? Read WhatsApp Business API in Australia.
Questions
Does it only work on WhatsApp?
No. The same workflows run on WhatsApp, Instagram, Messenger, Telegram, email and the web chat on your Shopify store, from one dashboard.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside the rules you set, such as a refund above your limit, it passes the chat to your team with the order details.
Does it use Australian English spelling?
AeroChat replies in the customer’s language and in the tone you set. You write your own product details and policies, so the answers use your wording.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta. Australia falls under Meta’s “Rest of Asia Pacific” rate, as of November 2026. See WhatsApp pricing.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Australian Shopify store
Install it, connect WhatsApp, and ask your own number how long your best seller takes to reach Perth.
7-day free trial.