What Is a Universal Adapter for Ecommerce Chat?
A universal adapter connects every chat channel to every system your business runs on, so a request in any chat can be carried out. AeroChat sits in the middle. On one side: WhatsApp, Instagram, Messenger, Telegram, web chat, email, Shopee, Lazada and TikTok Shop buyer chat. On the other: your store platform, payment gateway, courier, helpdesk, CRM and any system with a public API. A customer asks in the chat, and AeroChat does the job in the right system.
Why chat and systems stay apart
Most stores have the systems they need: a store platform, a payment gateway, a courier account, maybe a returns app. Most also have the chat channels. What is missing is the link between them. A customer asks on WhatsApp to change an address, and a person copies the request into the store admin. Each new channel or system adds another manual step. Sellers describe their team as the human cable between the two sides.
The usual fixes and their limits
- Point-to-point integrations. A WhatsApp app that knows Shopify, an Instagram tool that knows nothing else. Each pair is a separate tool.
- Automation platforms. Zapier and Make move data between systems well. You build each step, and they don’t hold the conversation with the customer.
- Custom development. It fits exactly. It costs time and money, and it needs maintaining.
How AeroChat works as the adapter
Store platforms, payment and the channels are built in. Everything else connects through its public API or webhooks. You describe the workflow in your own words. AeroChat works out which systems to call, creates the connections and names the keys you need. You add the keys in the dashboard, and secret values never pass through the AI. The workflow then runs on every channel.
Customer (Messenger): Can you send my order to my office instead? And how much more for same-day? #6611, sam@example.com (example)
AeroChat: Order #6611 hasn’t shipped, so I can change it. Same-day delivery to your office is US$6 more (example). Shall I switch to same-day and send a payment link for the US$6?
Customer: Yes.
AeroChat: Here’s the link. Once it’s paid I’ll book the same-day courier and send you the tracking link here.
AeroChat: Paid, thank you. Your same-day delivery is booked. Here’s the tracking link.
Behind the reply: store order updated, payment link created and payment detected through the gateway, delivery booked through the courier’s API. Three systems, one chat.
Copy this into AeroChat
When a customer asks to change the delivery address or upgrade to same-day delivery, verify the order number and the email or phone first.
- Change the address only if the order hasn’t shipped. Read it back before you change it.
- For same-day, get a quote from our courier for the new address and tell the customer the extra cost.
- If they agree, send a payment link for the difference. When the payment is detected, book the same-day delivery and send the tracking link.
If the courier can’t deliver same-day to that address, say so and keep the standard delivery. Reply in the customer’s language.
What connects on each side
- Channels. WhatsApp, Instagram, Messenger, Telegram, email, web chat, Shopee, Lazada and TikTok Shop buyer chat.
- Store. Shopify, WooCommerce, Wix, Google Sheets.
- Payment. Airwallex built in, plus Stripe, Xendit, HitPay and others through their API.
- Delivery. POS Malaysia built in, plus Lalamove, GrabExpress, EasyParcel and others through their API.
- Everything else. Helpdesks, CRMs, returns, reviews and loyalty apps. See all integrations.
Go deeper: the universal adapter for ecommerce chat, conversational commerce.
Questions
Is this the same as Zapier?
Zapier moves data between apps when something happens. AeroChat holds the conversation with the customer and calls the systems the request needs. You describe the workflow instead of building it step by step.
Does every system need a built-in connector?
No. Any system with a public API or webhooks connects through a workflow you describe.
Do I need to write code?
No code needed. You describe the workflow and add the keys in the dashboard.
Where do my keys go?
Into the AeroChat dashboard. The AI only knows the key’s name, never its value.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect your first channel and your first system
Connect your store and WhatsApp, paste the recipe and ask your own number for a delivery change.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.