Automate Product Recommendations in Chat
Recommend the right product in the chat, from what is in stock today. AeroChat asks what the customer needs, such as size, budget, use or skin type, picks two or three products from your synced catalog that are in stock, and explains in one line why each fits. Then it sends the product links, or takes the order and payment in the chat. It works on WhatsApp, Instagram, Messenger, TikTok Shop buyer chat, web chat and every other channel.
What the customer asks
Shoppers who ask for a recommendation are close to buying. They want a short answer from someone who knows the range.
- “Which one is best for oily skin?”
- “I need a gift under US$50.”
- “What’s the difference between these two?”
- “What size should I get? I’m usually a medium.”
- “Anything like this but in blue?”
What AeroChat does, step by step
- The customer asks for help choosing. AeroChat asks one or two questions it needs, such as budget and use.
- It searches your synced catalog and filters by stock, size and price.
- It suggests two or three products, each with one line on why it fits and the price.
- It answers follow-up questions from the product details and your size charts.
- It sends the product links, or confirms the order and sends a payment link in the chat.
- Questions it cannot answer from your data, such as medical advice, go to your team.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat syncs your products, prices and stock, and creates orders taken in chat.
- Payment, if money changes hands. Airwallex is built in for payment links in the chat, confirmed automatically when the customer pays. No Airwallex account yet? Open one here.
- Your reviews app, if you want ratings in the answer. Judge.me, Loox and Okendo connect through their APIs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: Which moisturizer for oily skin? Under US$40 please. (example)
AeroChat: Two fit: the Clear Gel Moisturizer (US$28), light and oil-free, and the Balance Water Cream (US$36), which also helps with redness (example). Both are in stock. Which sounds closer?
Customer: The gel. Can I order here?
AeroChat: Yes. The Clear Gel Moisturizer with standard shipping is US$33.50. Here is your payment link: [link]
In your store: once paid, the order is created with the moisturizer and the shipping method.
The recipe
Copy this into AeroChat
When a customer asks for a recommendation, follow these steps.
- Ask up to two questions to understand what they need, such as budget, size, use or skin type.
- Search our catalog and keep only products in stock in their size and within their budget.
- Suggest two or three products, each with one line on why it fits and its price.
- Answer follow-up questions from the product details and size charts.
- Send the product links, or if they want to order here, confirm the details and send a payment link.
- If they ask a medical or allergy question, say our team will reply and hand the conversation over.
Only recommend products we sell and have in stock. Never make claims the product page does not make. Reply in the customer’s language.
Add the questions your best sales staff would ask, in your own words.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: WhatsApp and Instagram.
For your store platform: Shopify and WooCommerce.
Related: product recommendations for Shopify stores, size and fit questions and AI shopping assistant.
Questions
Does AeroChat recommend products that are out of stock?
No. It filters your synced catalog by stock before it suggests anything.
Can it recommend on Instagram and TikTok Shop too?
Yes. The same catalog and rules apply on every channel. On TikTok Shop, Shopee and Lazada it answers in the marketplace’s buyer chat from your product details.
Can customers buy without leaving the chat?
Yes. AeroChat confirms the order and sends a payment link. The order is created in your store once the payment is confirmed.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Recommend like your best salesperson, on every channel
Start the trial, sync your catalog and paste the recommendation recipe. Then ask your own chat for a gift idea.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.