WhatsApp Chatbot for Online Sellers in Australia: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes an Australian seller’s order from first question to delivery. It answers stock, price and delivery questions from your store or your Google Sheet. It takes the order, sends a payment link with Airwallex built in, detects the payment and books delivery through your shipping software, all in the same chat. It runs on Instagram, Messenger, Telegram, TikTok Shop buyer chat and your web chat too.
Many Australian sellers run a small brand, a market stall that sells online, or a made-to-order business through chat. Buyers find you on Instagram, TikTok or a local marketplace, then message you. The questions repeat all day: “Is this still available?”, “What’s postage to Brisbane?”, “Can you do pickup?”, “When will mine ship?” Sellers answer by hand, check payment notifications and copy orders into a sheet. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for an Australian online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, the name and address with postcode, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks a bank transfer screenshot. Airwallex is built in. If you already use Stripe or PayPal, they connect through their APIs. The payment methods the customer sees depend on what your account offers.
- Books the delivery through Starshipit or Shippit, and sends the tracking number.
- Offers local pickup where you set it up, with the pickup times from your sheet or store.
- Takes deposits for made-to-order items, such as custom furniture or prints. See deposits with Airwallex.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a wholesale inquiry or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: Hi! Is the large soy candle in eucalyptus still available? What’s postage to Brisbane 4006? (example)
AeroChat: Yes, the large eucalyptus candle is A$42 and in stock. Postage to Brisbane 4006 is A$10.95 (example). Would you like one?
Customer: Two please. Send to 14 James St, Fortitude Valley QLD 4006.
AeroChat: Got it. Two large eucalyptus candles to 14 James St, Fortitude Valley QLD 4006. That’s A$94.95 in total. Here’s your payment link.
AeroChat: Payment received, thank you! Your order is confirmed. I’ll send the tracking number as soon as it ships.
In your Google Sheet: a new order row is added with the items, address and “Paid”.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product and stock in our Products sheet (example) and tell them the price in A$.
- Ask for their name and full address with postcode, read it back, and quote postage from our Postage sheet (example).
- If they ask for pickup, offer the times in our Pickup sheet (example) instead of postage.
- Add the order to our Orders sheet and send an Airwallex payment link for the total.
- When the payment comes through, mark the order “Paid” and thank them.
- When we mark the order packed, create the shipment in Shippit (example) and send the tracking number.
- If they ask about wholesale or a large order, pass the chat to me.
Reply in the customer’s language.
Change the sheet names, prices and shipping software to your own before you paste it.
Local systems AeroChat connects to in Australia
- Payments: Airwallex is built in (open an account if you don’t have one). Stripe and PayPal connect through their APIs. Shopify stores offering buy now, pay later can answer questions about Afterpay and Klarna orders.
- Delivery: Starshipit, Shippit, ShipStation and Easyship.
- Accounting: Xero, MYOB and QuickBooks Online for invoices to business customers.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat also answers buyers in TikTok Shop buyer chat.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, or paste the recipe above. AeroChat builds the workflow.
- Connect Airwallex and add your shipping software keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in Australia and how to sell on WhatsApp.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Does it work on Instagram too?
Yes. Instagram, Messenger, Telegram, WhatsApp and web chat run the same workflows from one dashboard, so a buyer who finds you on Instagram gets the same answers.
What does each WhatsApp message cost?
Customer messages are free. Meta charges per delivered business message, and Australia falls under Meta’s “Rest of Asia Pacific” rate, as of November 2026. See WhatsApp pricing. AeroChat plans are on the pricing page.
Can it handle a rush before Christmas?
Yes. AeroChat answers every chat at once, so stock, postage and “will it arrive in time?” questions get answered during your busiest weeks without extra staff.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “Is this still available?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.