How Do I Handle Customer Service During a Payday Sale?
Set your payday sale answers up once, update the campaign notes each month, and let AeroChat answer the rush. Payday sales come back every month around the end of the month, on marketplaces and on your own store. The questions repeat too: which voucher works, when the price drops, is it in stock, when will it ship. AeroChat answers them in seconds in Shopee, Lazada and TikTok Shop chat and on WhatsApp, Instagram, Messenger and web chat, from your current campaign notes and store data.
Why payday sales are hard on a small team
A payday sale is short and sharp. Buyers wait for their salary, then shop in a burst over a day or two. They ask about vouchers, minimum spends, free shipping and stock all at once, often late at night. A big seasonal sale gets weeks of planning. A payday sale comes every month, so teams treat it as normal and get caught out by the spike, again.
Because it repeats, the fix is a setup you reuse. The campaign changes each month. The questions do not.
The usual fixes and their limits
- Update quick replies each month. Useful, and someone still reads and sends every reply during the rush.
- Pin a campaign notice in the shop. Buyers still ask about the item in front of them.
- Auto replies. They acknowledge the buyer. They do not answer, and on Shopee and Lazada they do not count toward your chat response rate.
- Work late on sale nights. It works, every month, until it does not.
How to handle it in chat with AeroChat
Keep one short campaign note for the payday sale: start and end time, your vouchers and minimum spends, which items are in the sale, any free gift, and your dispatch time. Update it each month. AeroChat answers from that note, your product details and live stock. In your own store it can also look up orders and send a payment link for a chat order. On marketplaces, orders and vouchers stay in each marketplace, and AeroChat explains them to the buyer.
Buyer: Can use the $5 voucher with the free shipping one?
AeroChat: Yes. Our US$5 store voucher works with the platform’s free shipping voucher on orders over US$40 until midnight on the 26th (example). The bundle you’re looking at is US$43, so both apply.
Buyer: Nice, still got stock for the blue one?
AeroChat: Yes, the blue bundle is in stock now. Orders tonight ship the next working day (example).
Copy this into AeroChat
During our monthly payday sale, follow these steps.
- Answer voucher, minimum spend and free gift questions from this month’s Payday Campaign Note (example). Say exactly when the sale ends.
- Before saying an item is in stock, check our stock sheet.
- For delivery questions, give our dispatch time from the campaign note.
- On our own store and WhatsApp, if a customer wants to buy in the chat, send a payment link for the item they chose.
- If a voucher did not apply or a price looks wrong, ask for a screenshot and hand the chat to our team.
Never invent a voucher or discount. Reply in the customer’s language.
Write the first campaign note before you paste the recipe, then replace it each month.
What to connect
- Your marketplace shops. Shopee, Lazada and TikTok Shop buyer chat. Each marketplace sets its own approval steps for chat access, and our team takes you through them.
- Your own store. Shopify, WooCommerce and Wix are built in. Chat sellers can use the Google Sheets store.
- Payments. Airwallex is built in for payment links in your own chat sales. Payment is detected automatically.
Questions
Can AeroChat tell my WhatsApp customers about the payday sale?
Yes, with an approved marketing template sent to customers who opted in. See WhatsApp broadcasts.
How much work is it each month?
Updating one campaign note: the dates, the vouchers and the items. The recipe stays the same.
Does it handle the bigger sales too?
Yes. See preparing for 11.11 and preparing for 12.12.
What about my chat response rate on Shopee?
Shopee counts a reply only within 12 hours. See how to improve your Shopee chat response rate.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Make every payday sale the same easy night
Connect your shops, write this month’s campaign note, paste the recipe, and test it with a voucher question.
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On Shopify? Install AeroChat from the Shopify App Store.