WhatsApp Chatbot for Online Sellers in Thailand: Take Orders, Payment and Delivery in Thai in the Chat
AeroChat is a WhatsApp chatbot that takes a Thai seller’s order from first question to delivery. It answers stock, price and shipping questions in Thai from your store or your Google Sheet. It takes the order, sends a payment link or confirms cash on delivery, detects the payment and books the shipment with Flash Express, all in the same chat. It runs on Messenger, Instagram, Telegram, TikTok Shop buyer chat and your web chat too.
Many Thai sellers run a home business or a small brand through chat. Buyers find you on Facebook, Instagram, TikTok or a marketplace, then message you. The questions repeat all day: “ยังมีไหมคะ” (still available?), “ราคาเท่าไหร่” (how much?), “ส่งกี่วัน” (how many days to deliver?), “เก็บปลายทางได้ไหม” (can I pay cash on delivery?). Sellers answer by hand, check transfer slips and copy orders into a sheet. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for a Thai online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Replies in Thai, politely. It replies in the customer’s language, with ค่ะ or ครับ as your shop uses, and handles messages that mix Thai and English. See AI customer service in Thai.
- Takes the order in the chat. It collects the items, the name, phone number and full address with postcode, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks a transfer slip. Airwallex is built in. If you already use Omise or 2C2P, they connect through their APIs. The payment methods the customer sees depend on what your account offers.
- Confirms cash on delivery orders before you pack them. See cash on delivery confirmation in Thailand.
- Books the delivery with Flash Express, as COD where needed, and sends the tracking number.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a wholesale order or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: กระเป๋าสานใบเล็ก สีครีม ยังมีไหมคะ เก็บปลายทางได้ไหมคะ (ตัวอย่าง)
In English: Is the small woven bag in cream still available? Can I pay cash on delivery?
AeroChat: มีค่ะ กระเป๋าสานใบเล็ก สีครีม ราคา 450 บาท เก็บเงินปลายทางได้ค่ะ ค่าส่ง 50 บาท (ตัวอย่าง) รบกวนแจ้งชื่อ เบอร์โทร และที่อยู่จัดส่งด้วยนะคะ
In English: Yes. The small woven bag in cream is 450 baht. Cash on delivery is fine, shipping is 50 baht. Please send your name, phone number and delivery address.
Customer: มาลี ใจดี 089 765 4321 99/5 หมู่ 3 ต.สันทราย อ.สันทราย จ.เชียงใหม่ 50210
AeroChat: ขอบคุณค่ะคุณมาลี ยอดรวม 500 บาท เก็บเงินปลายทาง ส่งที่ 99/5 หมู่ 3 ต.สันทราย อ.สันทราย จ.เชียงใหม่ 50210 ถูกต้องไหมคะ
In English: Thank you, Khun Malee. 500 baht in total, cash on delivery, to 99/5 Moo 3, San Sai, Chiang Mai 50210. Is that correct?
Customer: ถูกต้องค่ะ
AeroChat: ยืนยันคำสั่งซื้อแล้วค่ะ จัดส่งโดย Flash Express เลขพัสดุ TH0144455566D (ตัวอย่าง) ขอบคุณค่ะ
In English: Your order is confirmed and ships with Flash Express. Tracking number TH0144455566D. Thank you.
In your Google Sheet: a new order row is added with the bag, the address and “COD 500”. The COD shipment is created in Flash Express.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product and stock in our Products sheet (example) and tell them the price in baht.
- Ask for their name, phone number and full address with sub-district, district, province and postcode, and read it back.
- Ask if they want to pay now or cash on delivery.
- If they pay now, add the order to our Orders sheet and send a payment link for the total. When the payment comes through, mark the order “Paid”.
- If they choose cash on delivery, add the order as “COD” and confirm the total and address with them before anything ships.
- Create the shipment with Flash Express, as COD with the total if it is unpaid, and send the tracking number.
- If they ask for wholesale prices or a large order, pass the chat to me.
Reply in the customer’s language. In Thai, use ค่ะ at the end of polite sentences.
Change the sheet names, prices, polite ending and courier to your own before you paste it.
Local systems AeroChat connects to in Thailand
- Payments: Airwallex is built in (open an account if you don’t have one). Omise and 2C2P connect through their APIs.
- Delivery: Flash Express and DHL eCommerce for parcels, and Lalamove or GrabExpress for same-day delivery.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone. Add your Facebook page and Instagram in the same dashboard.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, in Thai or English, or paste the recipe above. AeroChat builds the workflow.
- Add your gateway and Flash Express keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in Thailand and how to sell on WhatsApp. Ready-to-copy Thai messages: greeting, away message, order confirmation and thank you after purchase.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Does it work on Facebook Messenger?
Yes. Messenger, Instagram, WhatsApp, Telegram and web chat run the same workflows from one dashboard, so a buyer who messages your Facebook page gets the same answers.
What does each WhatsApp message cost?
Customer messages are free. Meta charges per delivered business message, and Thailand falls under Meta’s “Rest of Asia Pacific” rate, as of November 2026. See WhatsApp pricing. AeroChat plans are on the pricing page.
Can it handle a live selling rush?
Yes. AeroChat answers every chat at once, so when a live sale or a payday promotion brings a wave of “ยังมีไหมคะ” messages, each buyer gets the stock and price straight away.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “ยังมีไหมคะ” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.