AI customer service that replies in Vietnamese
AeroChat replies to Vietnamese-speaking customers in Vietnamese, on every channel you sell on, and finishes the job in the chat: it answers from your products and orders, sends the payment link and confirms the order. It reads messages typed with or without diacritics, replies in polite Vietnamese with dạ and ạ, and follows the customer if they switch to English mid-chat. There is no language menu. The customer writes, and AeroChat answers in the same language.
How your customers write in Vietnamese
- Typing without diacritics. Many customers type quickly without accents, such as con hang ko shop (still in stock, shop?). AeroChat reads the message and replies in Vietnamese with full diacritics.
- Short forms. Customers write ko for không, dc for được and ib for inbox. AeroChat understands these and answers the question behind them from your store data.
- Shop politeness. Vietnamese buyers call the store shop and expect replies that start with dạ and end with ạ, with the customer addressed as anh/chị. You set this once, and AeroChat follows it in every reply.
- Switching languages. A customer may start in Vietnamese and switch to English, or mix English product words into a sentence. AeroChat checks every message and replies in the language the customer is using now.
What AeroChat does with each message
- Detects the language. AeroChat identifies the language from the customer’s first message, including mixed-language messages, without asking them to choose.
- Replies in Vietnamese. It answers from your store data, such as products, stock, shipping rates and orders, in the tone you set.
- Checks again on every message. If the customer switches language partway through, AeroChat follows them.
- Falls back when a message is too short. For a reply such as OK or a single emoji, AeroChat uses the default language you set.
- Transcribes voice notes. On WhatsApp, voice notes are transcribed automatically and answered like typed messages.
See multilingual chat and WhatsApp voice notes.
Set the tone in your own words
You tell AeroChat how your store talks, in your own words and in any language. It follows those instructions in every reply. Here is an example for a store whose customers write in Vietnamese.
Copy this into AeroChat
Reply in the language the customer writes in. When they write in Vietnamese, with or without accents, reply in Vietnamese with full diacritics. Start replies with Dạ, end them with ạ, call the customer anh/chị and call our store shop. For cash on delivery orders, read back the items, the total and the address, and ask the customer to reply OK before you confirm. If they switch to English, reply in English.
See custom instructions.
An example exchange in Vietnamese
A customer messages the store on WhatsApp. The English under each line is a gloss.
Customer: shop oi ao khoac jean size L con hang ko a
English: Hi shop, is the denim jacket in size L still in stock?
AeroChat: Dạ chào anh/chị, áo khoác jean size L bên em vẫn còn hàng ạ. Giá 450.000đ, phí ship 25.000đ, tổng 475.000đ. Anh/chị lấy luôn không ạ?
English: Hello, the denim jacket in size L is in stock. It’s 450,000 dong plus 25,000 dong shipping, 475,000 dong in total. Would you like it?
Customer: lay nha, ship COD dc ko shop
English: I’ll take it. Can you ship it cash on delivery?
AeroChat: Dạ được ạ. Anh/chị gửi giúp em họ tên, số điện thoại và địa chỉ nhận hàng nhé.
English: Yes, we can. Please send your name, phone number and delivery address.
Customer: Lan, 0901 234 567, 12 Lê Lợi, phường Bến Thành, TP.HCM
English: (The customer sends the details.)
AeroChat: Dạ em xác nhận đơn #3307: áo khoác jean size L, tổng 475.000đ thu khi nhận hàng, giao đến 12 Lê Lợi, phường Bến Thành, TP.HCM. Anh/chị trả lời OK để xác nhận đơn nhé.
English: Confirming order #3307: denim jacket size L, 475,000 dong paid on delivery, to 12 Le Loi, Ben Thanh ward, Ho Chi Minh City. Reply OK to confirm.
Customer: OK
English: OK
AeroChat: Dạ đơn #3307 đã được xác nhận. Shop sẽ gửi mã vận đơn tại đây khi giao hàng cho đơn vị vận chuyển ạ.
English: Order #3307 is confirmed. We’ll send the tracking number here when the parcel goes to the courier.
AeroChat reads the order back and confirms it only after the customer replies, so the parcel goes out to the right address.
Where it runs
The same replies in Vietnamese run on WhatsApp, Instagram, Facebook Messenger, Telegram, your website chat and email. On Shopee, Lazada and TikTok Shop buyer chat, AeroChat answers in Vietnamese from the product details, policies and order information the marketplace shares, and orders, payment and shipping stay in the marketplace.
Your store connects from the dashboard: Shopify, WooCommerce or Wix. If you sell in Vietnam, AeroChat confirms cash on delivery orders in the chat before dispatch and gives tracking from apps such as AfterShip and 17TRACK.
When your team takes over
AeroChat finishes the job in the chat, and hands over to a person only as a safety net, such as a refund above the limit you set. When that happens, your team doesn’t need to read Vietnamese. With agent auto-translation, incoming messages are shown in the agent’s language and replies go back to the customer in Vietnamese, with the original message kept beside the translation. Auto-translation is on the Advanced plan. See pricing.
WhatsApp templates in Vietnamese
For messages you send first, such as order confirmations and shipping updates, use these ready-to-copy templates written in Vietnamese, each with an English gloss.
- Abandoned cart templates in Vietnamese
- Away message templates in Vietnamese
- Cash on delivery confirmation templates in Vietnamese
- Greeting message templates in Vietnamese
- Order confirmation templates in Vietnamese
- Payment reminder templates in Vietnamese
- Shipping update templates in Vietnamese
- Thank you after purchase templates in Vietnamese
Related
- A WhatsApp chatbot for online sellers in Vietnam
- A Shopify chatbot for Vietnam
- Cash on delivery confirmation in Vietnam
- The WhatsApp Business API in Vietnam
- Multilingual chat
- Shopify chatbot language support
Questions
Do I need to set up Vietnamese separately?
No. AeroChat detects Vietnamese from the customer’s message and replies in it. You can add instructions for tone and forms of address, and set a default language for messages too short to detect.
What if a customer mixes Vietnamese and English?
AeroChat reads the whole mixed message and replies naturally. You can say in your instructions which language to use for mixed messages, for example Vietnamese.
Can my products and policies stay in English?
Yes. AeroChat answers in Vietnamese from the product details and policies you already have. You don’t need a second copy of your store in Vietnamese.
Can my team handle Vietnamese chats if they don’t speak it?
Yes, with agent auto-translation on the Advanced plan. Your team reads and writes in their own language, and the customer receives Vietnamese.
Answer your customers in Vietnamese
Connect your store and WhatsApp number, then send your own number a message in Vietnamese asking whether your best seller is in stock. Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.