WhatsApp Chatbot for Online Sellers in Singapore: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes a Singapore seller’s order from first question to delivery. It answers stock, price and delivery questions from your store or your Google Sheet, in English, Singlish, Chinese or Malay. It takes the order, sends a payment link with Airwallex built in, detects the payment and books same-day delivery, all in the same chat. It runs on Telegram, Instagram, Messenger, TikTok Shop buyer chat and your web chat too.
Many Singapore sellers run a home business or a small brand through chat. Buyers find you on Instagram, TikTok, Carousell or a marketplace, then WhatsApp you. The questions repeat all day: “Still available?”, “How much?”, “Can deliver tomorrow?”, “Got PayNow?”, “Where’s my parcel?” Sellers answer by hand, check payment notifications and copy orders into a sheet. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for a Singapore online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, the delivery date or slot, the name and address, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks a screenshot. Airwallex is built in. If you already use Stripe or HitPay, they connect through their APIs. The payment methods the customer sees, such as PayNow or cards, depend on what your account offers.
- Books the delivery through Lalamove or GrabExpress, or updates your own drivers’ jobs in Detrack, and sends the tracking link.
- Takes deposits for made-to-order items, such as cakes or custom prints. See deposits with Airwallex.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a corporate order or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: Hi, the 12-piece mixed macaron box still available? Can deliver tomorrow to Bishan? (example)
AeroChat: Yes, the 12-piece mixed box is S$38. Tomorrow’s slots for Bishan are 10am to 1pm or 2pm to 5pm, delivery S$10 (example). Which slot?
Customer: 2 to 5 can. Blk 285 Bishan St 22 #08-112.
AeroChat: Noted. S$48 in total for delivery tomorrow, 2pm to 5pm, to Blk 285 Bishan St 22 #08-112. Here’s your payment link.
AeroChat: Payment received, thank you! Your order is confirmed. You’ll get the driver’s tracking link tomorrow.
In your Google Sheet: a new order row is added with the box, slot, address and “Paid”.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product and stock in our Products sheet (example) and tell them the price in S$.
- Offer the delivery slots in our Slots sheet (example) for the next available day, and ask which one they want.
- Ask for their name and full address, including block and unit number, and read it back.
- Add the order to our Orders sheet and send an Airwallex payment link for the total, with S$10 delivery (example).
- When the payment comes through, mark the order “Paid” and confirm the slot.
- On the delivery day, book a Lalamove delivery (example) and send the tracking link.
- If they ask for a corporate or bulk order, pass the chat to me.
Reply in the customer’s language, including Singlish and Chinese.
Change the sheet names, prices, slots and courier to your own before you paste it.
Local systems AeroChat connects to in Singapore
- Payments: Airwallex is built in (open an account if you don’t have one). Stripe, HitPay, 2C2P and Fiuu connect through their APIs.
- Delivery: Lalamove, GrabExpress, Detrack, Easyship and EasyParcel. Shipping to Malaysia? POS Malaysia is built in.
- Accounting: Xero and QuickBooks Online for invoices to business customers.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, or paste the recipe above. AeroChat builds the workflow.
- Connect Airwallex and add your courier keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in Singapore and how to sell on WhatsApp.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Does it work on Telegram?
Yes. Telegram, WhatsApp, Instagram, Messenger and web chat run the same workflows from one dashboard.
Does it understand Singlish?
Yes. AeroChat replies in the customer’s language, including Singlish, Chinese, Malay and mixed messages.
Which WhatsApp chatbot should I choose in Singapore?
See the best WhatsApp chatbot in Singapore. Plans are on the pricing page.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “Still available?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.