AI customer service that replies in Chinese

AeroChat replies to Chinese-speaking customers in Chinese, on every channel you sell on, and finishes the job in the chat: it answers from your products and orders, sends the payment link and confirms the order. It reads Chinese mixed with English and Malay, the way customers write in Malaysia and Singapore, replies in Simplified Chinese, and follows the customer if they switch language mid-chat. There is no language menu. The customer writes, and AeroChat answers in the same language.

How your customers write in Chinese

• Chinese mixed with English and Malay. In Malaysia and Singapore a customer may write one sentence in Chinese and add can deliver or lah at the end. AeroChat reads the whole message and replies in Chinese.
• Simplified characters. AeroChat replies in Simplified Chinese, as written in Malaysia and Singapore, with everyday shop wording.
• Polite but direct. Shop replies use 您 and get to the answer quickly: in stock or not, the price, the delivery fee. You set the tone once, and AeroChat follows it.
• Switching languages. Customers here move between Chinese, English and Malay in one chat. AeroChat checks every message and replies in the language the customer is using now.

What AeroChat does with each message

1. Detects the language. AeroChat identifies the language from the customer’s first message, including mixed-language messages, without asking them to choose.
2. Replies in Chinese. It answers from your store data, such as products, stock, shipping rates and orders, in the tone you set.
3. Checks again on every message. If the customer switches language partway through, AeroChat follows them.
4. Falls back when a message is too short. For a reply such as OK or a single emoji, AeroChat uses the default language you set.
5. Transcribes voice notes. On WhatsApp, voice notes are transcribed automatically and answered like typed messages.

See multilingual chat and WhatsApp voice notes.

Set the tone in your own words

You tell AeroChat how your store talks, in your own words and in any language. It follows those instructions in every reply. Here is an example for a store whose customers write in Chinese.

See custom instructions.

An example exchange in Chinese

A customer messages the store on WhatsApp. The English under each line is a gloss.

The customer never types “paid”. AeroChat detects the payment from the gateway and confirms the order in the same chat.

Where it runs

The same replies in Chinese run on WhatsApp, Instagram, Facebook Messenger, Telegram, your website chat and email. On Shopee, Lazada and TikTok Shop buyer chat, AeroChat answers in Chinese from the product details, policies and order information the marketplace shares, and orders, payment and shipping stay in the marketplace.

Your store connects from the dashboard: Shopify, WooCommerce or Wix. If you sell in Malaysia or Singapore, AeroChat sends payment links through Airwallex and HitPay and books and tracks deliveries with POS Malaysia and EasyParcel.

When your team takes over

AeroChat finishes the job in the chat, and hands over to a person only as a safety net, such as a refund above the limit you set. When that happens, your team doesn’t need to read Chinese. With agent auto-translation, incoming messages are shown in the agent’s language and replies go back to the customer in Chinese, with the original message kept beside the translation. Auto-translation is on the Advanced plan. See pricing.

WhatsApp templates in Chinese

For messages you send first, such as order confirmations and shipping updates, use these ready-to-copy templates written in Chinese, each with an English gloss.

• Abandoned cart templates in Chinese
• Away message templates in Chinese
• Cash on delivery confirmation templates in Chinese
• Greeting message templates in Chinese
• Order confirmation templates in Chinese
• Payment reminder templates in Chinese
• Shipping update templates in Chinese
• Thank you after purchase templates in Chinese

Related

• A WhatsApp chatbot for online sellers in Malaysia
• A WhatsApp chatbot for online sellers in Singapore
• A Shopify chatbot for Malaysia
• A Shopify chatbot for Singapore
• Multilingual chat
• Shopify chatbot language support

Questions

Do I need to set up Chinese separately?

No. AeroChat detects Chinese from the customer’s message and replies in it. You can add instructions for tone and forms of address, and set a default language for messages too short to detect.

What if a customer mixes Chinese and English?

AeroChat reads the whole mixed message and replies naturally. You can say in your instructions which language to use for mixed messages, for example Chinese.

Can my products and policies stay in English?

Yes. AeroChat answers in Chinese from the product details and policies you already have. You don’t need a second copy of your store in Chinese.

Can my team handle Chinese chats if they don’t speak it?

Yes, with agent auto-translation on the Advanced plan. Your team reads and writes in their own language, and the customer receives Chinese.

Answer your customers in Chinese

Connect your store and WhatsApp number, then send your own number a message in Chinese asking whether your best seller is in stock. Start your 7-day free trial. No credit card needed.

Start your 7-day free trial

On Shopify? Install AeroChat from the Shopify App Store.