Features

Built to Handle Every
Conversation

From the first question to the final resolution, AeroChat understands your customers, replies in their language, and knows when to bring in your team — across every channel you use.

Every feature, at a glance.

Here's everything AeroChat does, end to end.

Multilingual chatReply in your customer's language automatically. Self-learning AIImproves from every conversation. Custom instructionsDefine how AeroChat speaks and behaves. Knowledge base trainingTrain AeroChat from URLs, docs, and FAQs. Voice message handlingTranscribe and respond to voice notes. Custom fallback responsesSet the response when AI isn't confident.

API accessBuild custom workflows on top of AeroChat.

Human handoverEscalate to humans the moment it matters. Conversation taggingOrganize chats with custom tags. Auto agent assignmentSmart routing to the right agent every time. Agent transferHand off chats between team members. Rich media in responsesReply with images, product details, and links. Agent auto-translationAgents reply in any language, customers see theirs. Order status trackingCustomers get live order updates in chat.

Message templatesReusable approved templates for fast replies.

WhatsApp broadcastSend marketing campaigns at scale.

Smart notificationsPer-event desktop, email, and sound alerts. Contact managementCollect and organize every customer. SegmentsGroup contacts with filter rules for targeting.

Export contacts & leadsDownload as CSV/Excel anytime.

AI-powered chat insightsTrack conversations handled, resolution rate, time saved. Reporting & analyticsTop topics, languages, channels, and geographic insights.

Usage statisticsMonitor AI responses and account usage.

Conversion trackingSee which chats turn into sales. Web chatEmbed live + AI chat on any web page. Chat widget customizationMatch the chat widget to your brand. WhatsAppFull two-way WhatsApp support. TelegramReply to Telegram messages in one inbox. MessengerReply to Facebook Messenger chats. FB Messenger & CommentsManage Messenger and post comments together. Instagram DMs & commentsManage Instagram engagement from one inbox.

Multiple accounts per channelConnect more than one account per channel.

WordPress integrationOne-click setup on your WordPress site. Shopify integrationNative integration with your Shopify store. Shopify auto-syncProducts and orders synced in real time.

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Shopify

Messenger

Instagram

Gmail

Outlook

WooCommerce

WordPress

We Work Where You Are

Your customers reach out from everywhere — a WhatsApp message, an Instagram comment, a late-night email. AeroChat brings every channel into one inbox, so no conversation slips through the cracks and nothing gets answered twice.

The same AI works across all of them: it carries context from channel to channel, replies in each customer's language, and hands off to your team when needed so the experience stays consistent no matter where the conversation starts.

Ready to Put Your Support on Autopilot?

Let AeroChat handle the routine, so your team can focus on what matters.
7-day free trial — no credit card required.