WhatsApp Chatbot for Online Sellers in the Philippines: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes a Filipino seller’s order from first question to tracking link. It answers stock, price and shipping questions from your store or your Google Sheet, in English, Filipino or Taglish. It takes the order, sends a payment link the customer can pay with GCash or Maya where your gateway offers them, detects the payment, confirms cash on delivery orders and books delivery. The same workflow runs on Facebook Messenger, Instagram, TikTok Shop buyer chat and your web chat.
Many online sellers in the Philippines run their shop through chat. Buyers find you on Facebook, Instagram, TikTok or a marketplace, then message you. The questions repeat all day: “Avail pa po?”, “HM?”, “SF to Davao?”, “Pwede COD?”, “Na-ship na po?” Sellers answer by hand, copy orders into a sheet and check GCash screenshots one by one. AeroChat answers from your real stock and prices and finishes the sale in the chat.
What AeroChat does for an online seller in the Philippines
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, size, name and full address, with barangay and a landmark, and records the order.
- Takes payment. It sends a payment link and detects the payment automatically, so nobody checks screenshots. PayMongo, Xendit and Maya Business connect through their APIs, and Airwallex is built in.
- Confirms COD orders before you pack them. See cash on delivery confirmation in the Philippines.
- Books same-day delivery through Lalamove or GrabExpress and sends the tracking link in the same chat.
- Runs on Messenger too. The same workflow answers on Facebook Messenger and replies to comments on your posts.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a bulk order or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: Hi po! Avail pa po yung oversized shirt in cream, size M? HM po? (example)
AeroChat: Hi! Yes po, available. The oversized shirt in cream, size M, is ₱450. Where will we ship it?
Customer: Davao City po. 12 Rizal St., Brgy. Poblacion, near the church.
AeroChat: Shipping to Davao City is ₱150 (example), so your total is ₱600. Here’s your payment link. You can choose GCash on the payment page.
AeroChat: Payment received, salamat po! Your order will ship tomorrow. I’ll send the tracking link once it’s booked (example).
In your Google Sheet: a new order row is added with the item, address and “Paid”.
Copy this into AeroChat
When a customer wants to buy on WhatsApp or Messenger, follow these steps.
- Check the product, size and stock in our Products sheet (example) and tell them the price in ₱.
- Ask for their name and full address, including barangay, city and a landmark, and read it back.
- Quote shipping from our shipping table (example): Metro Manila, Luzon, Visayas or Mindanao.
- Add the order to our Orders sheet and send a PayMongo payment link (example) for the total.
- When the payment comes through, mark the order “Paid” and thank them.
- If they ask for COD, record the order as COD and ask them to confirm before we pack it.
- If they ask for a bulk or reseller price, pass the chat to me.
Reply in the customer’s language, including Filipino and Taglish. Use “po” when the customer does.
Change the sheet names, prices, gateway and shipping table to your own before you paste it.
Local systems AeroChat connects to in the Philippines
- Payments: PayMongo, Xendit, Maya Business, 2C2P and HitPay. Airwallex is built in (open an account if you don’t have one).
- Delivery: Lalamove and GrabExpress. Shipping to Malaysia as well? POS Malaysia is built in.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup, and your Facebook page for Messenger.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, in any language, or paste the recipe above. AeroChat builds the workflow.
- Add your gateway and courier keys in the dashboard, then turn the workflow on.
New to the API? Read WhatsApp Business API in the Philippines and how to sell on WhatsApp.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Can it answer Messenger and WhatsApp at the same time?
Yes. AeroChat runs the same workflows on WhatsApp, Messenger, Instagram and web chat, from one dashboard.
Does it reply in Taglish?
Yes. AeroChat replies in the customer’s language, including English, Filipino and mixed messages.
Which WhatsApp chatbot should I choose in the Philippines?
See the best WhatsApp chatbot in the Philippines. Plans are on the pricing page.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let your chats take the next order for you
Sign up, connect your number and your product list, and send yourself “Avail pa po?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.