Shopify Chatbot in Indonesia: Answer, Sell and Ship on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Indonesian stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Instagram, Messenger, Telegram, web chat and email, in Bahasa Indonesia, English or a mix. It sends payment links through gateways such as Midtrans and Xendit, confirms cash on delivery orders and books the courier, so the chat ends with the job done.
Indonesian shoppers like to ask the seller before they buy. “Kak, ready stok?”, “Ongkir ke Surabaya berapa?”, “Bisa COD?” Many of these questions arrive on WhatsApp, often in the evening or during a sale, when your admin team is busy. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the customer’s language and tone, “Kak” included.
What AeroChat does on an Indonesian Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in rupiah and whether it is ready.
- Quotes shipping from your Shopify shipping rates for the customer’s city.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically. Midtrans, Xendit and DOKU connect through their APIs, and Airwallex is built in.
- Confirms COD orders on WhatsApp before you pack them. See cash on delivery confirmation in Indonesia.
- Books the delivery through your courier’s API and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Kak, sneakers putih yang size 40 ready? Ongkir ke Surabaya berapa? (example)
AeroChat: Ready, Kak. Sneakers putih size 40 harganya Rp489.000. Ongkir ke Surabaya Rp25.000 (example). Mau langsung dipesan?
Customer: Mau kak. Bayar pakai QRIS bisa?
AeroChat: Bisa, Kak. Totalnya Rp514.000. Ini link pembayarannya, pilih metode yang Kakak mau di halaman pembayaran.
AeroChat: Pembayaran sudah diterima, terima kasih. Pesanan #4412 dikonfirmasi dan akan dikirim hari ini (example).
In Shopify: order #4412 is created and marked paid. The payment came through the gateway link.
Which payment methods the customer sees on the payment page depends on what your gateway account offers.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in Rp and whether it is in stock.
- Ask for their delivery address and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a Midtrans payment link (example) for the total.
- When the payment comes through, mark the order paid and thank them.
- Book the shipment with our courier and send the tracking number.
- If they ask for cash on delivery, create the order as COD and send our COD confirmation template.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language. Use “Kak” when the customer does.
Change the gateway, the courier and the discount rules to your own before you paste it.
Local systems it connects to in Indonesia
- Payments: Midtrans, Xendit, DOKU and 2C2P through their APIs. Airwallex is built in (open an account if you don’t have one).
- Delivery: AnterAja, Lalamove and GrabExpress through their APIs. Shipping to Malaysia as well? POS Malaysia is built in.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Instagram, Messenger and web chat in the same dashboard.
- Describe your workflows in your own words, in any language, or paste the recipe above. AeroChat builds them.
- Add the API keys for your gateway or courier in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing in what a Shopify AI chatbot should do and the best WhatsApp chatbot in Indonesia.
Questions
Does it reply in Bahasa Indonesia?
Yes. AeroChat replies in the customer’s language, including Bahasa Indonesia, English and mixed messages.
Do I need the WhatsApp Business API?
For automated replies and order templates, yes. AeroChat connects your number to the WhatsApp Business Platform through Meta’s embedded signup. See WhatsApp Business API in Indonesia.
Can it hand a chat to my admin team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside those rules, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta at Indonesia’s rate. See WhatsApp pricing.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Indonesian Shopify store
Install it, connect WhatsApp, and ask your own number “Kak, ready stok?” about your best seller.
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