Automate Post-Purchase Upsell in Chat
Offer one matching product after the purchase, and add it in the same chat. After an order is placed, AeroChat suggests one item that goes with it, from the pairings you set and only if it is in stock in the right size. If the customer wants it, AeroChat sends a payment link and, once the payment is confirmed, adds it as a new order your team ships with the first one where possible.
What the customer asks
The best moment to suggest an add-on is right after the customer bought, when they are still in the chat. Customers respond with questions like these.
- “Does this come with a case?”
- “What goes well with the jacket I just bought?”
- “Can you ship the refill with my order?”
- “Is there a matching one for my partner?”
What AeroChat does, step by step
- The customer places an order, in your store or in the chat.
- AeroChat reads the order and your pairing list, such as phone to case, or serum to refill.
- It checks the matching item is in stock, in their size or model.
- It makes one suggestion, with one line on why it fits their order and the price. It asks only once.
- If the customer wants it, it sends a payment link for the add-on.
- When the payment is confirmed, it creates the add-on order in your store with a note to ship it with the first order if that one has not shipped.
- If the customer says no, it says nothing more about it.
The systems it uses
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat reads the order and stock, and creates the add-on order.
- Payment. Airwallex is built in. AeroChat sends the payment link in the chat and Airwallex confirms the payment to AeroChat, so the customer never has to tell you they paid. No Airwallex account yet? Open one here. Other gateways with a public API, such as Stripe or PayPal, connect through their API.
- Your pairing list. A short list in AeroChat’s knowledge, or a Google Sheet, of which products go together.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
AeroChat: Thanks for your order #2289, Priya. Your Trail 2 running shoes ship tomorrow (example). Many customers add the cushioned socks in the same size for US$12. Want a pair in the box?
Customer: Sure, one pair.
AeroChat: Here is the US$12 payment link: [link]
AeroChat: Paid, thanks. The socks will go out with your shoes tomorrow.
In your store: a paid order for the socks is created, with the note “Ship with #2289”.
The recipe
Copy this into AeroChat
After a customer places an order, follow these steps.
- Check our pairing list for an item that goes with what they bought.
- Check the item is in stock in their size or model. If not, suggest nothing.
- Suggest one item with one short reason and the price. Ask only once.
- If they want it, send a payment link for the item.
- When it is paid, create the order with the note “Ship with” and the first order number (example).
- If the first order has already shipped, tell them the add-on ships separately.
Never suggest more than one item, and never offer a discount we have not named. Reply in the customer’s language.
Keep the pairing list short and honest. Customers notice when a suggestion does not fit.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: upsell on WhatsApp.
Related: product recommendations in chat and payment links in chat.
Questions
Will customers find it pushy?
AeroChat makes one suggestion that fits the order and asks once. If the customer says no, it moves on.
Can it add the item to the original order?
In the recipe above it creates a second paid order with a note to ship both together. That keeps the first payment untouched.
Can I choose which products are suggested?
Yes. AeroChat suggests only from the pairings you give it, and only items in stock.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Add the item they would have bought anyway
Start the trial, add your pairing list and paste the upsell recipe. Then place a test order and see the suggestion.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.