Smart Notifications

Key Capabilities

• Per-event control — decide which events notify you, from a human-support request to a ticket transfer or a new message in a ticket you're handling.
• Three delivery channels — choose desktop, email, and sound independently for every event, so each alert reaches you the way you want.
• Desktop alerts that follow you — get browser notifications even when AeroChat isn't the tab you're on, or when you're working in another program entirely.
• In-app notification feed — a bell with a live feed and unread badge keeps a running history of everything that needs your attention.
• Usage and credit alerts — get a heads-up as you approach your AI response limits, so a busy week never catches you off guard.
• Per-agent preferences — every team member sets their own notifications, so people are only alerted about what's relevant to them.

Overview

The fastest way to lose a customer is to leave them waiting when they've asked for a human. But agents can't sit and stare at the inbox all day — they're switching between tabs, working in other tools, stepping away from their desk. The moment a conversation needs attention is exactly the moment no one's looking.

Smart Notifications closes that gap. You choose which events matter — a human-support request, a ticket transferred to you, a new message in a ticket you're handling — and how each one reaches you: a desktop pop-up, an email, a sound, or any combination. Desktop alerts work even when AeroChat isn't your active tab, or when you've switched to another program entirely, so the alert finds you wherever you are. Inside the app, a bell feed keeps a running history with an unread badge, and you'll get a heads-up as you near your AI usage limits. Every agent sets their own preferences, so each person is alerted only about what's theirs to handle — no noise, no missed moments.

How It Works

See It In Action

Setting It Up

1. Open your profile menu and go to Settings, then find Notification Preferences.
2. Turn on Desktop Notifications and allow browser permission when prompted, and toggle Notification Sound if you want audible alerts.
3. In the event table, check Desktop, Email, or Sound for each event you care about, then Save changes.

FAQ