Shopify Chatbot in Singapore: Answer, Sell and Deliver on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Singapore stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Telegram, Instagram, Messenger, web chat and email, in English, Singlish, Chinese or Malay. It sends payment links in the chat, with Airwallex built in, and books same-day delivery, so the chat ends with the job done.
Singapore shoppers expect a fast, exact answer. “Still have stock?”, “Can deliver today?”, “Got PayNow?” Many of these questions arrive on WhatsApp and Telegram, during lunch breaks and late at night. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the customer’s language, Singlish included.
What AeroChat does on a Singapore Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in S$ and whether it is in stock.
- Quotes delivery from your Shopify shipping rates, or a live same-day quote from Lalamove or GrabExpress.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically. Airwallex is built in. If you already use Stripe, HitPay or 2C2P, they connect through their APIs with your own keys.
- Books the delivery and sends the tracking link in the same chat.
- Handles orders for gifts and events, such as a delivery date or a gift note, by writing them to the order in Shopify.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Hi, the 6-inch Earl Grey cake still have? Can deliver to Tampines today? (example)
AeroChat: Yes, the 6-inch Earl Grey cake is available at S$48. Same-day delivery to Tampines is S$14 (example) if you order before 2pm. Want me to place it?
Customer: Ok can. Write “Happy birthday Mum” on the card pls.
AeroChat: Done. S$62 in total, with the card “Happy birthday Mum”. Here’s your payment link.
AeroChat: Payment received, thank you! Order #7720 is confirmed. The rider is booked and here’s the tracking link (example).
In Shopify: order #7720 is created and marked paid, with the card message as an order note. The delivery is booked.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in S$ and whether it is in stock.
- Ask for their delivery address. If they want delivery today and it is before 2pm (example), get a Lalamove quote. Otherwise quote from our Shopify shipping rates.
- If they want a card message, add it as an order note.
- Create the order in Shopify and send an Airwallex payment link for the total.
- When the payment comes through, mark the order paid and thank them.
- Book the delivery and send the tracking link.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language, including Singlish, Chinese and Malay.
Change the cut-off time, the courier and the discount rules to your own before you paste it.
Local systems it connects to in Singapore
- Payments: Airwallex is built in (open an account if you don’t have one). Stripe, HitPay, 2C2P and Fiuu connect through their APIs. The payment methods the customer sees, such as PayNow or cards, depend on what your account offers.
- Delivery: Lalamove, GrabExpress, Detrack, Easyship and EasyParcel through their APIs. Shipping to Malaysia? POS Malaysia is built in.
- Accounting: Xero and QuickBooks Online for invoices to business customers.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Telegram, Instagram and web chat in the same dashboard.
- Describe your workflows in your own words, or paste the recipe above. AeroChat builds them.
- Add the API keys for your gateway or courier in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing in what a Shopify AI chatbot should do and the best WhatsApp chatbot in Singapore.
Questions
Does it understand Singlish?
Yes. AeroChat replies in the customer’s language, including Singlish, Chinese, Malay and mixed messages.
Does it work on Telegram?
Yes. Telegram, WhatsApp, Instagram, Messenger, web chat and email all run the same workflows from the same Shopify data.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside those rules, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta at Singapore’s rate. See WhatsApp Business API in Singapore.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Singapore Shopify store
Install it, connect WhatsApp, and ask your own number “Can deliver today?” about your best seller.
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