Connect Lazada Chat to AeroChat: AI Replies for Lazada Sellers
Yes. AeroChat supports Lazada. AeroChat answers your buyers in Lazada chat about specs, compatibility, warranty, delivery and returns, from the product details and policies you give it, in the buyer’s language. Lazada conversations sit in the same AeroChat inbox as TikTok Shop buyer chat, Shopee, WhatsApp, Instagram, Messenger and your web chat.
Buyers on Lazada ask before they buy and again after. Does this charger work with my phone? Is there a warranty? Is the bigger pack cheaper per piece? When will it ship? The answers are already in your listings, spec sheets and policies, but buyers ask anyway, and they expect a reply in minutes. AeroChat replies from that material, in the language the buyer uses, and passes anything that needs a decision to your team. You describe how you want buyers answered in your own words, and AeroChat builds the workflow.
What you can do with Lazada and AeroChat
- Answer spec and compatibility questions. AeroChat checks your spec sheets and compatibility lists and tells the buyer whether the item fits their device, model or use.
- Explain warranty and care. Warranty length, what it covers and how to claim come from the terms you wrote, the same way every time.
- Compare your own variants and bundles. When a buyer asks which pack or model to choose, AeroChat explains the difference between your listings so they pick the right one.
- Answer delivery and return questions in your words. Packing times, return conditions and what to do with a faulty item come from your own policies.
- Reply in the buyer’s language. AeroChat replies in the language the buyer writes in, which matters when you sell to buyers in more than one country.
- Hand warranty claims and problems to your team. AeroChat collects the photo, the order number and what went wrong, then hands the conversation to a person. See live chat handover.
What it looks like in Lazada chat
Buyer: Will this 65W charger work with my laptop? It’s a 2023 model with USB-C. (example)
AeroChat: Yes, if your laptop charges over USB-C Power Delivery. This charger supports USB-C PD up to 65W, and the cable in the box is rated for 100W. Can you tell me the exact model so I can check it against our compatibility list?
Behind the reply: AeroChat read the spec sheet and compatibility list you gave it.
Buyer: How long is the warranty and how do I claim? (example)
AeroChat: It comes with a 12-month warranty against manufacturing faults (example). If something goes wrong, message us here with your order number and a photo or short video of the fault, and our team will arrange a replacement.
Behind the reply: AeroChat answered from your warranty terms.
Buyer: Should I get the 2-pack or the 4-pack of cables? (example)
AeroChat: If it’s for one desk and one bag, the 2-pack covers it. The 4-pack adds two shorter 0.5m cables, which suit a power bank or a car charger.
Behind the reply: AeroChat compared the pack contents in your own listings.
One inbox for your marketplaces and chat channels
Lazada chat is one of the places your buyers talk to you. AeroChat runs the same workflows on each of these, and your team sees every conversation in one inbox.
| Where buyers message you | What AeroChat does there |
|---|---|
| Lazada chat | Answers spec, warranty, delivery and return questions from your details and policies, and hands claims to your team. |
| TikTok Shop buyer chat | The same, for buyers who found you on TikTok. See TikTok Shop and AeroChat. |
| Shopee chat | The same, for your Shopee store. See Shopee and AeroChat. |
| WhatsApp, Instagram and Messenger | Answers the same questions for buyers who message you directly, and can take payment in the chat with an Airwallex payment link when you sell outside the marketplace. |
| Web chat and email | Answers on your own website, if you run one, and on your Gmail or Office 365 address. |
Selling on TikTok Shop as well? AeroChat answers TikTok Shop buyers from the same product details and policies, so one set of workflows covers both stores.
How the connection works
You connect your Lazada store to AeroChat from the dashboard. Lazada sets its own approval steps for chat access, and our team takes you through them when you connect. Message us in the chat on this page to start. Once your store is connected, buyer messages from Lazada chat arrive in AeroChat and the replies go back into the same Lazada conversation.
- What AeroChat reads from Lazada: the messages buyers send you in Lazada chat.
- What AeroChat sends to Lazada: replies in the same Lazada chat conversation.
Product details and policies come from what you give AeroChat: your website pages, spec sheets, compatibility lists, warranty terms or a Google Sheet. If you also run a Shopify store, AeroChat answers from your synced Shopify catalog. Orders, payment and shipping for Lazada sales stay in Lazada.
You describe each workflow in your own words, for example “when a buyer asks if a charger fits their laptop, ask for the model and check our compatibility list”. AeroChat builds the workflow as a draft and shows you what is left to switch on.
Workflows to copy
Six ready-made workflows for Lazada sellers. Copy one into AeroChat and it runs in Lazada chat and on your other channels.
1. Answer spec and compatibility questions
Copy this into AeroChat
When a buyer asks whether a product works with their device, ask for the exact brand and model. Check it against our compatibility list and spec sheet. If it is listed, say yes and name the feature that makes it work. If it is not listed, say we cannot confirm it and hand the conversation to our team. Never guess compatibility.
2. Explain warranty and care
Copy this into AeroChat
When a buyer asks about warranty, tell them the warranty length and what it covers from our warranty terms, for example 12 months against manufacturing faults (example). Explain how to claim: message us with the order number and a photo or video of the fault. When they ask about care or use, answer from our product guides.
3. Compare our variants and bundles
Copy this into AeroChat
When a buyer asks which of our products or pack sizes to choose, ask what they will use it for. Compare only our own listings, using the specs and pack contents in our product details. Recommend one and say why in one or two sentences. Do not mention prices unless the buyer asks, and then only the prices in our listings.
4. Answer delivery and return questions
Copy this into AeroChat
When a buyer asks when their order will ship, tell them our packing times from our delivery policy, for example within one working day (example), and that they can follow the parcel from their order page in the Lazada app. When they ask about returns, explain our return conditions in our own wording. Never promise a delivery date.
5. Reply in the buyer’s language
Copy this into AeroChat
Always reply in the language the buyer writes in. Keep model numbers, specs and product names exactly as they appear in our listings, in every language. Keep replies short and polite.
6. Hand warranty claims to our team
Copy this into AeroChat
When a buyer says an item is faulty, damaged or not what they ordered, apologize and ask for the order number and a photo or short video. Then hand the conversation to our team with a one-line summary of the problem. Never promise a refund, replacement or repair yourself.
What stays in Lazada
AeroChat handles the conversation. Lazada stays the record for your Lazada sales: listings, vouchers, orders, payment, shipping and returns. Keep your spec sheets and policies up to date in AeroChat, so what it tells a buyer matches your listings.
Questions
Does AeroChat work with Lazada?
Yes. AeroChat supports Lazada. It answers buyers in Lazada chat, in the same inbox as your other channels. Message us in the chat on this page and we’ll take you through connecting your store.
Can AeroChat reply to Lazada buyers in different languages?
Yes. AeroChat replies in the language the buyer writes in, and keeps your product names and specs exactly as they are in your listings.
Does AeroChat also work with TikTok Shop and Shopee?
Yes. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee too, so one set of workflows covers all your stores.
Which plan do I need?
Every plan includes workflows via Skills, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer every Lazada buyer while they are still deciding
Load your spec sheets and warranty terms, paste the compatibility recipe, and let AeroChat take the first reply on every Lazada chat.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Lazada for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.