Connect Lalamove to WhatsApp, Instagram, TikTok and AI Chat
Customers ask for a delivery on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your deliveries are booked in Lalamove. AeroChat answers those conversations and works with Lalamove as it goes: it quotes the delivery price, books the delivery with the address and time the customer gave, shares the tracking link and answers “where is my delivery” from the order’s live status. It connects through Lalamove’s public API. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Lalamove and AeroChat
- Book a delivery from WhatsApp. AeroChat collects the pickup and drop-off addresses, the time and the vehicle type, gets a Lalamove quote, and places the order once the customer agrees.
- Answer where-is-my-delivery questions. AeroChat looks up the Lalamove order and replies with its status, the driver’s details and the tracking link.
- Quote a delivery price in chat. AeroChat asks for the two addresses and gives the customer the Lalamove price before anything is booked.
- Change a delivery. While the order is ongoing, AeroChat can update the details the customer asks to change, within the limits Lalamove sets.
- Cancel a delivery. AeroChat cancels the Lalamove order when the customer asks, subject to Lalamove’s cancellation policy, and confirms it in chat.
Works on every chat channel
Your customers message you wherever they already are. The same Lalamove connection and the same workflows run on every channel AeroChat supports, and Lalamove stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to get a delivery price, book a delivery, change or cancel it, or ask where the driver is. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Lalamove’s public API. It reads quotations, order details and driver details, and it places, edits and cancels orders. Each workflow uses only what its recipe asks for. Lalamove can also send status changes to a webhook. Where you set that up, AeroChat can pass a status change on to the customer in the conversation they started.
To connect, sign in to Lalamove’s developer portal (Lalamove calls it the Partner Portal), open the Developers tab and copy your API key and secret. Sandbox keys are free to test with. Production keys need a topped-up Lalamove Wallet, and the Lalamove API documentation explains the steps to go live. Paste the key and secret into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Lalamove calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Deliveries are billed to your own Lalamove account. POS Malaysia delivery is built into AeroChat. This page is for businesses that already deliver with Lalamove.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp asks for their order to be delivered, ask for the drop-off address, the recipient’s name and phone number, and when they want it. Get a Lalamove quote from our shop at 12 Example Road (example) to that address with a motorcycle (example). Tell them the price. If they agree, place the Lalamove order and send them the tracking link. Reply in the customer’s language.
Copy this into AeroChat
When a customer asks where their delivery is, find the Lalamove order for their order number or phone number. Tell them the status in one line. If a driver is assigned, give the driver’s name and vehicle plate and the tracking link. If the order is still waiting for a driver, say so and offer to check again. Reply in the customer’s language.
Who uses it
Businesses that send same-day deliveries across a city use it: caterers, bakeries, florists, restaurants and suppliers who deliver to trade customers. These recipes cover delivery questions in chat:
- Order status and delivery for restaurants and caterers
- Order status and delivery for B2B suppliers
- Delivery updates on WhatsApp
What stays in Lalamove
Lalamove stays your record of deliveries. Orders, drivers, routes, proof of delivery and billing live there, and Lalamove carries out the delivery.
AeroChat handles the conversation. It quotes, books, changes and cancels the orders your recipe asks for and leaves the rest to Lalamove and your team.
Questions
Does AeroChat work with Lalamove?
Yes. AeroChat connects through Lalamove’s public API with the API key and secret from Lalamove’s developer portal.
Can customers book a Lalamove delivery on WhatsApp?
Yes. AeroChat collects the addresses and time in the WhatsApp conversation, quotes the price, and places the order in your Lalamove account once the customer agrees.
Do I need a developer?
No. You describe the workflow in your own words, copy your key and secret from Lalamove’s developer portal, and switch it on. AeroChat builds the Lalamove connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Lalamove and try it
Paste the first recipe, add your Lalamove sandbox key, and ask for a delivery in the chat yourself.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.