Connect Airwallex to WhatsApp and AI Chat: Payment Links in the Chat
Yes. Airwallex is built into AeroChat. AeroChat creates an Airwallex payment link inside the conversation and posts the confirmation back into the same chat once the customer pays, on your website chat, WhatsApp, Messenger, Instagram, Telegram, and email.
When a customer says “I’ll take it” on WhatsApp, Instagram, Messenger, Telegram, web chat or email, AeroChat sends a secure Airwallex payment link in the same conversation. The customer pays on Airwallex’s checkout page, and the confirmation posts back into the chat automatically. You connect the Airwallex Business Account you already use, describe the workflow in your own words, and AeroChat takes the customer from question to paid in one thread. Read how AeroChat x Airwallex came about in Get Paid Without Leaving the Conversation.
What you can do with Airwallex and AeroChat
- Send a payment link in the chat. When a customer agrees to buy, AeroChat creates an Airwallex payment link for the amount and sends it in the same conversation. The confirmation posts back automatically once they pay.
- Take a booking deposit. AeroChat holds the slot the customer picked, sends a deposit link, and confirms the booking in the chat once the deposit is paid.
- Let website visitors pay inside the chat window. On your website, the checkout can appear inside the chat bubble itself, so the customer never opens a new tab. You choose this per account under Integrations.
- Sell from a Google Sheet and get paid in chat. AeroChat answers from the catalogue in your Google Sheet, confirms the order, and sends an Airwallex payment link for the total.
- Get paid, then book the delivery. Once the customer has paid by Airwallex link, AeroChat books the delivery with POS Malaysia in the same chat. AeroChat connects to each one directly.
- Let your team send a link from the inbox. A team member who takes over a conversation can create the same secure payment link, so a sale your team closes is paid in the chat too.
What it looks like on WhatsApp
Customer: Is the rattan side table still available? I’ll take it. (example)
AeroChat: Yes, it’s in stock. The rattan side table is S$180 with delivery. Here’s your secure payment link.
AeroChat: Payment received, thank you. Your order is confirmed and we’ll send delivery details shortly.
In Airwallex: a payment of S$180 settles into your Airwallex balance. AeroChat posted the confirmation once Airwallex confirmed it.
Customer: Can I book a facial for Saturday at 2pm? (example)
AeroChat: Saturday 2pm is free. We take a S$30 deposit to hold the slot. Here’s the link.
AeroChat: Deposit received. You’re booked for Saturday at 2pm. See you then.
In Airwallex: the S$30 deposit settles into your Airwallex balance, and the booking is confirmed in the same chat.
Works on every chat channel
Your customers pay wherever they already message you. The same Airwallex connection and the same workflows run on each of these channels, and the money settles into your Airwallex balance whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to buy or book, get a payment link in the chat and see the confirmation there once they pay. Voice notes are transcribed, so a spoken request works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. The payment arrives as a link. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Pay in the chat on your website. The checkout can open inside the chat window, or as a link to a separate page. |
| Write to your Gmail or Office 365 address and get the payment link by reply. |
How the connection works
Airwallex is built into AeroChat. In the AeroChat dashboard, go to Integrations, then Airwallex Payments, and connect the Airwallex Business Account you already use. It is a one-click connector and takes a couple of minutes. There is no new merchant account and no new banking relationship. After that, Airwallex payments work inside any workflow you build in AeroChat, not just the default sales chat.
- What AeroChat reads from Airwallex: the payment confirmation for each link, once when Airwallex’s webhook fires and again when the customer lands on the confirmation page.
- What AeroChat writes to Airwallex: secure payment links for the amount your workflow sets, created by AeroChat or by a team member in the conversation.
AeroChat never sees card numbers and never holds your funds. Money settles directly into your Airwallex balance. Every payment gets confirmed twice: once the moment Airwallex’s webhook fires, and again when the customer lands on the confirmation page.
On your website, you choose per account under Integrations whether the checkout appears inside the chat or as a link that opens a separate page. WhatsApp, Messenger and email always send a link, because those channels cannot embed a checkout.
No Airwallex Business Account yet? Open one here, then connect it to AeroChat in a few steps.
You describe the workflow in your own words, for example “when a customer confirms an order, send an Airwallex payment link for the total and confirm the order once it is paid”. AeroChat builds the workflow as a draft and uses the Airwallex account you connected.
Workflows to copy
Six ready-made workflows for Airwallex. Copy one into AeroChat and it runs on every channel above.
1. Send a payment link in the chat
Copy this into AeroChat
When a customer says they want to buy, confirm the product, quantity and price from our knowledge base, and read back the total including delivery. When they confirm, send an Airwallex payment link for the total. Once the payment is confirmed, thank them, confirm the order and tell them when to expect delivery. If they have not paid and ask a question, answer it and resend the same link. Reply in the customer’s language.
2. Take a booking deposit
Copy this into AeroChat
When a customer asks to book, find out the service, day and time they want and check the slot in our booking calendar. Offer up to three free slots. When they pick one, tell them we take a S$30 deposit (example) to hold it and send an Airwallex payment link for the deposit. Once the deposit is paid, confirm the booking with the date, time and address. If the deposit is not paid, do not confirm the booking. Reply in the customer’s language.
3. Let website visitors pay inside the chat window
Copy this into AeroChat
When a visitor on our website chat decides to buy, confirm the items and the total, then open the Airwallex checkout for that amount. Once the payment is confirmed, give them their order details in the chat and ask if there is anything else we can help with. If they say they would rather pay later, send the payment link so they can come back to it.
4. Sell from a Google Sheet and get paid in chat
Copy this into AeroChat
When a customer asks about a product, answer from the catalogue in our Google Sheet with the price and whether it is available. When they want to buy, take their name, phone number and delivery address, and read back the items and total. Send an Airwallex payment link for the total. Once it is paid, add the order to the orders tab of our Google Sheet with the items, address and “Paid in chat”, and confirm it to the customer. Only sell items and prices from the Sheet.
5. Get paid, then book the delivery
Copy this into AeroChat
When a customer in Malaysia orders, confirm the items, their delivery address and the total including postage. Send an Airwallex payment link for the total. Once the payment is confirmed, create the shipment with POS Malaysia for that address and send the customer the tracking number in the same chat. If the payment is not completed, do not book the delivery.
6. Let your team send a link from the inbox
Copy this into AeroChat
When a customer asks for a custom quote or a special order, collect what they want, their budget and their timing, and hand the conversation to our sales team with a short summary. When the team agrees a price with the customer, they send an Airwallex payment link from the inbox. Once it is paid, confirm the order in the chat and tell the customer the next step.
Who uses it
Any business that sells or takes bookings in chat can get paid there. These recipes use a payment link in the chat:
- Spa and wellness: booking with a deposit.
- Tuition centres: enrolment with payment.
- Restaurants and caterers: event deposit payment.
- B2B suppliers: order placement.
What stays in Airwallex
Airwallex stays your payments account. Payments, your balance, settlement and refunds live there, and money settles directly into your Airwallex balance. AeroChat never sees card numbers and never holds your funds.
AeroChat handles the conversation. It creates the link, sends it in the chat and confirms the payment back to the customer, and leaves the money side to Airwallex.
WhatsApp workflows that use Airwallex
These end-to-end WhatsApp workflows take payment by Airwallex link. See them all in the WhatsApp workflows library.
Questions
Does AeroChat work with Airwallex?
Yes. Airwallex is built into AeroChat. You connect your Airwallex Business Account under Integrations, then Airwallex Payments, and payment links work inside any workflow you build.
Can customers pay on WhatsApp?
Yes. AeroChat sends an Airwallex payment link in the WhatsApp conversation. The customer pays on Airwallex’s checkout page, and the confirmation posts back into the same chat.
Does AeroChat hold my money or see card details?
No. AeroChat never sees card numbers and never holds your funds. Money settles directly into your Airwallex balance.
Do I need a developer?
No. You connect Airwallex in the AeroChat dashboard, describe the workflow in your own words, and AeroChat builds it.
Which plan do I need?
Payment links are on Growth and above, with a 7-day free trial. Choose the plan by how many messages you get: Growth covers 2,000 AI responses a month and Advanced 5,000. On the Airwallex side, you need an Airwallex Business Account.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Airwallex to your chat
Connect your Airwallex account, paste the payment link recipe, and buy something from your own number.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Airwallex for you, free. See plans.
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