Connect Detrack to WhatsApp, Instagram, TikTok and AI Chat
Customers message your business on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email to arrange a delivery or collection, or to ask when their order will arrive, but your delivery jobs live in Detrack. AeroChat answers those conversations and works in Detrack as it goes: it creates the delivery or collection job with the address, date and items from the chat, changes the job when plans move, and looks up its status when the customer asks. It connects through Detrack’s public API. You describe the workflow in your own words, and AeroChat builds it.
Delivery with POS Malaysia is built into AeroChat. This page is for businesses that already ship with Detrack.
What you can do with Detrack and AeroChat
- Book deliveries and collections from chat. AeroChat collects the address, date and items and creates the job in Detrack for your dispatch team.
- Answer where-is-my-order questions. AeroChat finds the job by its order number and replies with its status and delivery date.
- Quote delivery charges. AeroChat replies with the delivery fee from the price list in your knowledge base before it books.
- Change a delivery. AeroChat updates the date, address or instructions on a job when the customer asks.
- Cancel a delivery. AeroChat removes the job from Detrack when the customer cancels before dispatch.
See more WhatsApp workflows you can run alongside it, including delivery updates on WhatsApp.
Works on every chat channel
Your customers message you wherever they already are. The same Detrack connection and the same workflows run on every channel AeroChat supports, and Detrack stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to book a delivery or collection, change it or ask when it will arrive. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Detrack’s public API. It reads delivery and collection jobs and their status. It creates, updates and deletes jobs. Each workflow uses only what its recipe asks for.
To connect, the account owner opens Settings in Detrack, then API Key, and clicks Generate a new API Key if none is shown. Paste the key into the AeroChat dashboard when AeroChat asks.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Detrack calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer on WhatsApp wants a delivery, ask for the delivery address, the receiver’s name and phone, the items, and the date that suits them. Tell them the delivery fee from our price list. When they confirm, create a delivery job in Detrack for that date with the order number, address, contact and items, and any instructions they gave. Tell them our team will confirm the time window the evening before (example).
Copy this into AeroChat
When a customer asks when their order will arrive, ask for their order number. Find the job in Detrack and reply with its status and delivery date. If it is marked completed, tell them when it was delivered. If it is marked failed, ask for a better time and hand the conversation to our dispatch team.
Who uses it
Distributors, caterers, retailers and other businesses that deliver with their own drivers and run their jobs in Detrack can use it. These recipes fit a business that dispatches through Detrack:
What stays in Detrack
Detrack stays your record. Jobs, routes, driver assignments, proof of delivery and your reports live there, and your dispatch team still plans the routes and assigns the drivers.
AeroChat handles the conversation. It creates, changes, cancels and looks up jobs as your recipe asks, and leaves the rest to Detrack and your team.
Questions
Does AeroChat work with Detrack?
Yes. AeroChat connects through Detrack’s public API with an API key you generate under Settings in Detrack.
Can customers book a Detrack delivery on WhatsApp?
Yes. AeroChat collects the address, date and items in the conversation and creates the delivery job in Detrack, ready for your dispatch team to assign.
Do I need a developer?
No. You describe the workflow in your own words, generate an API key in Detrack and paste it in, and switch it on. AeroChat builds the Detrack connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Related guides
- Automate Order Status in Chat
- How to Reduce WISMO Tickets: 7 Practical Steps for Online Stores
- WISMO (where is my order)
- WhatsApp shipping update templates
- WhatsApp Order Tracking That Answers From Your Store Data
Connect Detrack and try it
Paste the first recipe, connect Detrack, and book a test delivery to your own office.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.