Connect Fiuu to WhatsApp, Instagram and AI Chat
Yes. AeroChat works directly with Fiuu. It creates a Fiuu payment link for the amount agreed in the conversation, sends it in the chat, checks whether it was paid and answers refund questions, through Fiuu’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Customers message you on WhatsApp, Instagram, Messenger, Telegram, web chat or email, and once they decide, they want to pay right there. If you collect payments with Fiuu, the payment gateway formerly called Razer Merchant Services, AeroChat creates a Fiuu payment link for the order, booking or fee, sends it in the same chat, and confirms in the chat once Fiuu shows it as paid. Customers pay on Fiuu’s own payment page with the online banking, card and e-wallet options your account offers. It connects through Fiuu’s API. AeroChat never sees card numbers or bank logins and never holds money. The funds go to your own Fiuu account. You describe the workflow in your own words, AeroChat builds it, and Fiuu stays the place your team checks.
What you can do with Fiuu and AeroChat
- Send a Fiuu payment link in chat. When a customer confirms an order, a booking or a fee, AeroChat creates a Fiuu payment request for the exact amount, with your order number, and sends the payment link.
- Confirm the payment in the same chat. Once Fiuu notifies you that the payment succeeded, AeroChat confirms the order or booking in the conversation, so the customer never has to tell you they paid.
- Answer “did my payment go through?”. AeroChat checks the payment request in Fiuu and tells the customer whether it is paid, pending or failed.
- Help when a payment fails. When Fiuu shows a failed payment, AeroChat tells the customer they were not charged and sends the link again to try another bank, card or e-wallet.
- Take a deposit before you confirm a booking. AeroChat creates a payment request for the deposit and confirms the slot once Fiuu shows it as paid. See booking deposits on WhatsApp.
- Remove an unpaid link when the hold ends. If you hold stock or a slot for a limited time, AeroChat deletes the unpaid payment link in Fiuu when the time is up and tells the customer the hold has ended.
- Answer “where is my refund?”. AeroChat looks up the refund your team issued in Fiuu and tells the customer its status and the usual timing.
Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works. No Airwallex account yet? Open one through AeroChat.
What it looks like on WhatsApp
Customer: OK, I’ll take the 2 school uniform sets, size 10 and 12. (example)
AeroChat: Sure. Two sets at RM 85 each plus RM 10 delivery, RM 180 in total. Here’s your Fiuu payment link for order #8023. You can pay by online banking, card or e-wallet.
AeroChat: Payment received, thank you. Order #8023 is confirmed and will be delivered on Monday.
In Fiuu: a payment request for RM 180 with order #8023 is created and shows as paid. The money is in your Fiuu account.
Customer: Has my refund for order #7960 gone through yet? (example)
AeroChat: I’ve checked. Your refund of RM 65 for order #7960 was requested on 2 November and is being processed. Fiuu says refunds usually take 7 to 14 days to reach you.
Customer: OK, thanks.
In Fiuu: nothing changes. AeroChat read the status of the refund your team issued.
Works on every chat channel
Your customers pay wherever they already message you. The same Fiuu connection and the same workflows run on each of these channels, and Fiuu stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to buy or book, get a Fiuu link in the chat and see the confirmation there once they pay. Voice notes are transcribed, so a spoken request works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Get the Fiuu link in the chat on your website and pay without leaving the conversation behind. |
| Write to your Gmail or Office 365 address and get the payment link by reply. |
How the connection works
AeroChat connects through Fiuu’s API, documented in Fiuu’s API specification on GitHub. It uses Fiuu’s Invoicing API to create payment requests, check whether they are paid, and delete unpaid payment links, and the refund status inquiry to look up refunds. Each payment request carries your order or booking number, so it is easy to match in Fiuu later. Each workflow uses only what its recipe asks for.
- What AeroChat reads from Fiuu: whether a payment request is paid, failed or pending, whether its link was deleted, the payment link itself, and the status of a refund by its transaction or reference ID.
- What AeroChat writes to Fiuu: new payment requests with the order number, amount, currency, the customer’s name and email, a short remark and an optional expiry date, and deletions of unpaid payment links.
To connect, log in to the Fiuu Merchant Portal and copy your Merchant ID and your Verify Key, which is listed under Transaction, then Settings, on the Integration tab. Fiuu gives merchants a separate sandbox account for testing, with its own Merchant ID and keys. Fiuu can also send a server-to-server notification when a payment succeeds or its status changes later, so a payment can be confirmed without anyone checking by hand.
Fiuu limits how often a payment request’s status can be checked, so AeroChat relies on Fiuu’s notification for confirmations and checks the status only when a customer asks. Refunds stay with your team. Fiuu says a refund can be requested within 180 days of the payment and usually takes 7 to 14 days to process.
You describe the workflow in your own words, for example “when a customer confirms an order, send a Fiuu link for the total and confirm the order once it is paid”. AeroChat builds the workflow as a draft and asks for the Fiuu keys by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Payments go to your own Fiuu account under your Fiuu terms. AeroChat does not process or hold any money.
Workflows to copy
Seven ready-made workflows for Fiuu. Copy one into AeroChat, add your Fiuu keys, and it runs on every channel.
1. Send a Fiuu payment link
Copy this into AeroChat
When a customer confirms an order, read back the items, delivery and total and ask them to confirm. Ask for their name and email. Create a Fiuu payment request for the total with the order number, a short remark such as “Order” and an expiry of 24 hours (example), allowing one payment only. Send the payment link in the chat with the amount. Never ask for card or bank details in the chat. Reply in the customer’s language.
2. Confirm the payment in the same chat
Copy this into AeroChat
After you send a Fiuu link, wait for Fiuu’s notification that the payment succeeded. When it arrives, thank the customer and confirm the order number, the items and when it will ship, in the same conversation. If the customer asks a question before paying, answer it and send the same link again. Do not create a second payment request for the same order.
3. Answer “did my payment go through?”
Copy this into AeroChat
When a customer asks whether their payment went through, find the Fiuu payment request we created for their order and check its status. If it is paid, confirm the amount and the order. If it is pending, tell them their bank is still confirming and that we will confirm here once it clears. If it failed, tell them they were not charged and send the same link again. Never share another customer’s payment.
4. Help when a payment fails
Copy this into AeroChat
When a customer says their payment did not work, check their Fiuu payment request. If it shows as failed, tell them they have not been charged, suggest another bank, card or e-wallet, and send the same link. If it fails again, hand the conversation to our team with the order number and what Fiuu shows.
5. Take a deposit before confirming a booking
Copy this into AeroChat
When a customer books a session that needs a deposit, tell them the deposit amount first, for example RM 50 (example). Hold the time they chose and create a Fiuu payment request for the deposit with the booking reference. Send the link in the chat. Once Fiuu shows it as paid, confirm the booking with the date, time and address, and say the deposit is taken off the final price. If it is not paid, do not confirm the booking.
6. Remove an unpaid link when the hold ends
Copy this into AeroChat
When we hold limited stock or a slot for a customer, tell them it is held for 30 minutes (example) and send the Fiuu link. If the payment request is still unpaid when the time is up, delete its payment link in Fiuu, tell the customer the hold has ended, and offer a new link if the item or slot is still available. Never delete a link that is paid.
7. Answer “where is my refund?”
Copy this into AeroChat
When a customer asks about a refund, find the refund our team issued for their order and look up its status in Fiuu. Tell them the amount, the date it was requested and its status, and that Fiuu refunds usually take 7 to 14 days to process. If there is no refund and they are asking for a new one, do not promise anything. Collect the order number, amount and reason, and hand the conversation to our team.
Who uses it
Online sellers, service businesses and schools that collect payment with Fiuu use it for orders, deposits and fees agreed in chat. These recipes fit a business that takes payment by link:
What stays in Fiuu
Fiuu stays your record of every payment request, transaction and refund. Customers pay on Fiuu’s own payment page with the methods your account offers, so their payment details go to Fiuu and never to AeroChat. Settlements, refunds and reports stay in your Fiuu Merchant Portal.
AeroChat handles the conversation. It creates, checks and deletes the payment requests your recipe asks for, looks up refunds, and leaves the rest to Fiuu and your team.
WhatsApp workflows that use Fiuu
These end-to-end WhatsApp workflows run with Fiuu behind them. See them all in the WhatsApp workflows library.
- WhatsApp Payment Links That Confirm the Order When Paid
- WhatsApp Booking Deposits Paid Before the Slot Is Confirmed
- WhatsApp Ordering That Writes the Order Into Your System
- WhatsApp Returns and Refunds Checked Against Your Policy
Questions
Does AeroChat work with Fiuu?
Yes. It connects through Fiuu’s API with the Merchant ID and Verify Key from your own Fiuu account. It is not a Fiuu product.
Is Fiuu the same as Razer Merchant Services?
Yes. Fiuu is the new name of Razer Merchant Services.
Can customers pay with Fiuu through WhatsApp?
Yes. AeroChat sends the Fiuu payment link in the WhatsApp chat. The customer taps it, pays on Fiuu’s page, and AeroChat confirms the payment in the same chat once Fiuu shows it as paid.
Does AeroChat hold my money or see card numbers?
No. Customers pay on Fiuu’s page, so AeroChat never sees card numbers or bank logins and never holds your funds. The money goes to your Fiuu account.
Which plan do I need?
On the Fiuu side, you need a Fiuu merchant account, your Merchant ID and Verify Key. Fiuu’s fees are charged to that account. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Fiuu to your chat
Paste the payment link recipe, add your Fiuu sandbox keys, and buy something from your own number.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Fiuu for you, free. See plans.
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