Connect Wix to WhatsApp, Instagram and AI Chat
Yes. Wix is built into AeroChat. AeroChat syncs your Wix products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders when a verified customer asks, so it answers from your real store data on your Wix site’s chat, WhatsApp, Instagram, Messenger, Telegram and email.
If your store runs on Wix, AeroChat answers your shoppers wherever they message you. A shopper on your product page asks whether the large size is in stock, a customer asks on WhatsApp where their order is, someone on Instagram asks what delivery costs. AeroChat checks the data it synced from Wix, or the order itself, and replies in the customer’s language. When a shopper is ready to buy in the chat, AeroChat can send a payment link in the same conversation. Wix is a supported store platform alongside Shopify and WooCommerce. You describe your workflows in your own words, AeroChat builds them, and Wix stays the place your team runs the store.
What you can do with Wix and AeroChat
- Answer product, price and stock questions. AeroChat answers from your synced Wix products, with the option, the price and whether it is in stock.
- Tell shoppers which discount applies. AeroChat reads your Wix coupons and automatic discounts, so it only mentions an offer you are actually running.
- Quote shipping before checkout. AeroChat reads your Wix shipping options and tells the shopper what delivery to their area costs.
- Answer “where is my order?”. AeroChat verifies the customer’s email or phone first, then looks up the order in Wix and replies with its status. Orders are never stored. See WISMO.
- Answer policy questions in your own words. AeroChat reads your Wix site pages and blog posts, so delivery, returns and care questions get the wording you already published.
- Take payment in the chat. When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation and confirms once it is paid. See Airwallex in AeroChat.
What it looks like on WhatsApp
Customer: Hi, is the Harbor canvas tote still available in navy? (example)
AeroChat: Yes. The Harbor canvas tote in navy is in stock at US$38. There’s 10% off your first order with code HELLO10 (example). Delivery to your area is US$5.
In Wix: nothing changes. AeroChat answered from the synced product, your active coupon and your shipping options.
Customer: Where is my order 10236? (example)
AeroChat: To keep your order private, can you confirm the email you ordered with?
Customer: jordan@example.com
AeroChat: Thanks, Jordan. Order 10236 has been fulfilled and is on its way to you.
In Wix: nothing changes. AeroChat matched the email on the order, then read its status.
Customer: Can I return it if the color isn’t right? (example)
AeroChat: Yes. You can return unused items within 30 days of delivery (example). Exchanges for another color are free (example). The full steps are on our Returns page.
In Wix: nothing changes. AeroChat answered from the Returns page on your Wix site.
Works on every chat channel
Your shoppers message you wherever they already are. The same Wix connection and the same workflows run on each of these channels, and Wix stays the record whichever one they use.
| Channel | What your shoppers can do |
|---|---|
| Web chat | Ask from the chat on your Wix site, without leaving the page. AeroChat adds the chat to your site when you connect. |
| Message your WhatsApp Business number to ask about a product, its stock or shipping, check an order, or buy and pay by link. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
Selling on TikTok Shop, Shopee or Lazada as well? AeroChat answers buyers in TikTok Shop buyer chat, and it supports Shopee and Lazada too, alongside your Wix store.
How the connection works
Wix is built into AeroChat. Connect Wix from the AeroChat dashboard and approve the access Wix asks for. AeroChat adds the chat to your Wix site, then syncs your products, coupons, automatic discounts, shipping options and blog posts. Wix updates keep them in sync item by item, so prices and stock in the chat match your store. AeroChat also reads your site’s pages, so your own policy wording is part of what it knows. Order lookups go to Wix live when a customer asks, after AeroChat has verified their email or phone. There is no API key to create.
- What AeroChat reads from Wix: products with their options, prices and stock, coupons and automatic discounts, shipping options, blog posts, your site pages, and orders with their status when a verified customer asks.
- What AeroChat adds to your site: the AeroChat chat on your Wix pages.
Your WhatsApp number can keep running on the WhatsApp Business app on your phone while the same number runs through AeroChat. Payment links come from Airwallex, which is built into AeroChat too. Merchant keys for connected services stay with AeroChat, and no skill ever holds a key.
You describe each workflow in your own words, for example “when a customer asks where their order is, check their email, look up the order in Wix and tell them its status”. AeroChat builds the workflow as a draft and shows you what is left to switch on. Other tools your store uses connect through their public API in the same way: describe what you want, paste in its key, and it runs.
Workflows to copy
Six ready-made workflows for Wix. Copy one into AeroChat and it runs on every channel above.
1. Answer product, price and stock questions
Copy this into AeroChat
When a shopper asks about a product, find it in our synced Wix products. Tell them the price, the options we sell and whether the size or color they want is in stock. If it is out of stock, suggest the closest option or product that is in stock. Only quote products and prices from Wix. Reply in the customer’s language.
2. Tell shoppers which discount applies
Copy this into AeroChat
When a shopper asks about discounts or codes, check our active Wix coupons and automatic discounts. Only mention an offer that is running now, with its conditions, such as a minimum order. If there is no offer that fits, say so plainly. Never make up a code.
3. Quote shipping before checkout
Copy this into AeroChat
When a shopper asks what delivery costs, ask where it is going. Quote our Wix shipping options for that area, including any free-shipping threshold, and the delivery times from our Shipping page. If we do not ship there, say so plainly.
4. Answer “where is my order?”
Copy this into AeroChat
When a customer asks where their order is, ask for their order number and the email or phone number they ordered with. Verify it against the order in Wix before sharing anything. Reply with the order status. If something is wrong with the order, collect the details and hand the conversation to our team with the order number. Never share another customer’s order.
5. Answer policy questions from our site
Copy this into AeroChat
When a customer asks about returns, exchanges, delivery times or product care, answer from the pages on our Wix site and our blog posts, in our own wording. If the answer is not on the site, do not guess. Tell the customer our team will reply and hand the conversation over.
6. Take payment in the chat
Copy this into AeroChat
When a customer wants to buy in the chat, confirm the product, option, quantity and delivery address, and read back the total including shipping from Wix. Send an Airwallex payment link for the total. Once the payment is confirmed, thank them, confirm the order and tell them when to expect delivery. If they have not paid and ask a question, answer it and resend the same link.
Who uses it
- Fashion stores: size and fit questions, order tracking and returns and exchanges.
- Beauty stores: product recommendations and order tracking.
What stays in Wix
AeroChat handles the conversation. Wix stays the record: your products, stock, prices, coupons, shipping rules, orders, fulfillment and refunds. Keep stock and shipping options up to date in Wix, so what AeroChat tells a shopper matches what they can buy.
WhatsApp workflows that use Wix
These end-to-end WhatsApp workflows run with your Wix store behind them. See them all in the WhatsApp workflows library.
- WhatsApp Order Tracking That Answers From Your Store Data
- WhatsApp Stock and Availability Answers From Live Inventory
- WhatsApp Product Recommendations From Your Catalog
- WhatsApp Payment Links That Confirm the Order When Paid
Questions
Does AeroChat work with Wix?
Yes. Wix is built into AeroChat. You connect it from the AeroChat dashboard, and AeroChat syncs your products, discounts and shipping options and looks up orders.
Can customers check their Wix order on WhatsApp?
Yes. AeroChat verifies the customer’s email or phone first, then reads the order from Wix and replies on WhatsApp, Instagram, Messenger or web chat, wherever they asked. Orders are never stored.
Do I need to write any code?
No. You connect Wix, describe your workflows in your own words, and AeroChat builds them. No code is needed.
Which plan do I need?
Every plan includes the Wix connection and workflows via Skills, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. Payment links and WhatsApp broadcasts start on Growth.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
More workflows
- Abandoned Cart Recovery in Chat for Wix
- Address Changes in Chat for Wix
- Cash on Delivery Confirmation in Chat for Wix
- Delivery Booking in Chat for Wix
- Order Cancellation in Chat for Wix
- Payment Links in Chat for Wix
- Pre-Orders in Chat for Wix
- Product Recommendations in Chat for Wix
- Refunds in Chat for Wix
- Returns and Exchanges in Chat for Wix
- Shipping Quotes in Chat for Wix
- Size and Fit in Chat for Wix
- Stock and Back in Stock in Chat for Wix
- Subscription Changes in Chat for Wix
Answer your Wix shoppers on every channel
Connect your Wix store, paste the stock recipe, and ask your own WhatsApp number whether your best seller is in stock.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.