Take Booking Deposits on WhatsApp with Airwallex

Yes. Airwallex is built into AeroChat. AeroChat offers the customer a slot, sends an Airwallex payment link for the deposit in the same chat, and confirms the booking once the deposit is paid.

This recipe asks for a deposit at the moment a customer books, without leaving the conversation. Part of connecting Airwallex to WhatsApp and AI chat. See the full flow in WhatsApp booking deposits.

What happens today

A customer books on WhatsApp, and the team asks for a deposit by bank transfer. The customer says they will pay later. The slot sits on hold, the team chases a screenshot, and sometimes the customer never pays or never turns up. Meanwhile someone else who wanted that slot was turned away.

The flow that works

The customer asks to book and says what they want.
AeroChat checks your booking calendar and offers free slots.
When the customer picks one, it sends an Airwallex payment link for the deposit in the same chat.
The customer pays on Airwallex’s checkout page, and the money settles into your Airwallex balance.
Once the payment is confirmed, AeroChat confirms the booking with the date, time and address.

Customer: Hi, can I book a 60-minute massage this Thursday evening? (example)

AeroChat: Thursday has 6pm and 7.30pm free. A S$30 deposit holds your slot and comes off the bill on the day. Which time works?

Customer: 7.30pm please.

AeroChat: Here’s your deposit link for S$30.

AeroChat: Deposit received. You’re booked for Thursday at 7.30pm. See you then.

In Airwallex: the S$30 deposit settles into your Airwallex balance. AeroChat confirmed the booking once Airwallex confirmed the payment.

The recipe

Copy this into AeroChat

When a customer asks to book, follow these steps.

Ask which service they want and which day and time suit them.

Check our booking calendar and offer up to three free slots close to what they asked for.

When they pick a slot, tell them we take a S$30 deposit (example) to hold it, and that it comes off the bill on the day.

Take their name and phone number, then send an Airwallex payment link for the deposit.

Once the deposit is paid, add the booking to our calendar with their name, phone number, service and “Deposit paid”, and confirm the date, time and address in the chat.

If they do not pay, do not confirm the booking. If they ask about our cancellation policy, answer from our knowledge base.

Never confirm a booking before the deposit is paid. Reply in the customer’s language.

Change the deposit amount, the services that need a deposit and your cancellation policy before you paste it.

What to connect

Airwallex. In the AeroChat dashboard, go to Integrations, then Airwallex Payments, and connect your Airwallex Business Account. It takes a couple of minutes. No account yet? Open one here.
Your booking calendar. The calendar or booking system you already use, so AeroChat can offer free slots and add the booking.
Your knowledge base. Upload your services, prices and cancellation policy.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Airwallex and your calendar, add your knowledge base, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

The deposit amount, and which services need one.
Your cancellation and refund rules for deposits.
When a booking goes to your team instead.

The result to expect

Every booking made in chat comes with a paid deposit, and the customer gets the confirmation in the same thread. Fewer slots sit on hold for someone who never pays.

Measure it with your own numbers: bookings with a deposit paid in chat, and no-shows, for a month before and after.

Next: send a payment link in the chat.

Works on every chat channel

This workflow runs the same way on your website chat, WhatsApp, Messenger, Instagram, Telegram, and email, with the same Airwallex connection behind it. See what each channel does on the Airwallex integration page.

Take your first deposit in chat

Connect Airwallex, paste the recipe, and book a slot from your own number.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Airwallex for you, free. See plans.

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