EasyParcel WhatsApp Integration (Plus Instagram and TikTok)

Customers ask about shipping on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, but your parcels are booked in EasyParcel. AeroChat answers those conversations and works with EasyParcel as it goes: it checks shipping rates, books the parcel with the address and size the customer gave, shares the tracking number and answers “where is my parcel” from the parcel’s live status. It connects through EasyParcel’s public API. You describe the workflow in your own words, and AeroChat builds it.

What you can do with EasyParcel and AeroChat

Book a delivery from WhatsApp. AeroChat collects the address, parcel weight and pickup date, creates the EasyParcel order and pays for it from your EasyParcel credit.
Answer where-is-my-parcel questions. AeroChat finds the parcel by its tracking number and replies with the latest tracking event.
Quote a shipping price in chat. AeroChat checks EasyParcel rates for the customer’s postcode and parcel weight and gives the price.
Check order status. AeroChat reads whether an EasyParcel order is paid, awaiting pickup or on its way.
Hand over cancellations. When a customer wants to cancel a booked parcel, AeroChat records the request and passes it to your team, who cancel it in EasyParcel.

Works on every chat channel

Your customers message you wherever they already are. The same EasyParcel connection and the same workflows run on every channel AeroChat supports, and EasyParcel stays the record whichever one they use.

Channel	What your customers can do
WhatsApp	Message your WhatsApp Business number to get a shipping price, book a parcel or ask where their parcel is. Voice notes are transcribed, so a spoken request works too.
Instagram	Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM.
Facebook Messenger	Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too.
TikTok	Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox.
Telegram	Send the same requests to your business on Telegram.
Web chat	Do the same from the chat on your website, without leaving the page.
Email	Write to your Gmail or Office 365 address and get the same answer the chat gives.

How the connection works

AeroChat connects through EasyParcel’s public API. It checks rates, creates orders and pays for them from your EasyParcel credit, reads order and parcel status, and tracks parcels by their tracking number. Each workflow uses only what its recipe asks for.

To connect, sign up for an EasyParcel account and complete account verification. Then register for an API key as described in the EasyParcel API documentation, and paste the key into the AeroChat dashboard when AeroChat asks. EasyParcel also offers a demo environment for testing before you go live.

You describe the workflow in your own words. AeroChat builds it as a draft, works out which EasyParcel calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.

Shipments are paid from your own EasyParcel credit balance. POS Malaysia delivery is built into AeroChat. This page is for businesses that already ship with EasyParcel.

Workflows to copy

Copy this into AeroChat

When a customer on WhatsApp asks how much shipping costs, ask for their postcode and what they are ordering. Use our parcel weights from the knowledge base to estimate the weight. Check EasyParcel rates from our postcode, 50450 (example), to theirs, and tell them the cheapest price and the courier. Reply in the customer’s language.

Copy this into AeroChat

When a customer asks where their parcel is, ask for their order number if you do not have it. Find the tracking number in the customer’s notes for that order and check it in EasyParcel. Tell them the latest tracking event and its date in one line. If there has been no update for 3 days (example), hand the conversation to our team. Reply in the customer’s language.

Who uses it

Online sellers and small businesses that ship parcels with several couriers use it, from fashion and beauty stores to suppliers sending stock to trade customers. These recipes cover parcel questions in chat:

What stays in EasyParcel

EasyParcel stays your record of shipments. Orders, couriers, air waybills, your credit balance and cancellations live there, and the courier carries out the delivery.

AeroChat handles the conversation. It checks rates, books and tracks the parcels your recipe asks for and leaves the rest to EasyParcel and your team.

Questions

Does AeroChat work with EasyParcel?

Yes. AeroChat connects through EasyParcel’s public API with the API key you register on your verified EasyParcel account.

Can customers book an EasyParcel shipment on WhatsApp?

Yes. AeroChat collects the address, parcel details and pickup date in the WhatsApp conversation and creates the EasyParcel order, paid from your EasyParcel credit.

Do I need a developer?

No. You describe the workflow in your own words, register your EasyParcel API key and paste it in, and switch it on. AeroChat builds the EasyParcel connection from your description and shows a checklist of what is left to do.

Which plan do I need?

Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

Connect EasyParcel and try it

Paste the first recipe, add your EasyParcel key, and ask for a shipping price in the chat yourself.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.