Connect POS Malaysia to WhatsApp and AI Chat: Delivery Booking and Tracking in the Chat
Yes. POS Malaysia is built into AeroChat. AeroChat tracks parcels, creates shipments and labels, books, reschedules or cancels pickups and quotes international rates with your own POS Malaysia account, on WhatsApp, Instagram, web chat and every other channel your shoppers use.
If you ship with POS Malaysia (Pos Laju), AeroChat can answer shoppers on WhatsApp, Instagram, Messenger, Telegram, web chat or email and do the delivery work in the same conversation: answer “where is my parcel?”, create the shipment and label, book the pickup and quote a rate abroad. Delivery updates go to the shopper on the channel they used. You connect your POS Malaysia account once, describe the workflow in your own words, and AeroChat builds it.
What you can do with POS Malaysia and AeroChat
- Answer where-is-my-parcel questions. AeroChat tracks the parcel with POS Malaysia and replies with its latest status while the shopper is still in the chat.
- Book a delivery from the chat. AeroChat takes the address and parcel details and creates the shipment and label with POS Malaysia.
- Send delivery updates on the shopper’s channel. When POS Malaysia reports a parcel as out for delivery, delivered or failed, AeroChat passes the update to the shopper on WhatsApp or whichever channel they used.
- Book a pickup. AeroChat books a POS Malaysia pickup for parcels that are ready, so you do not have to drop them off.
- Reschedule or cancel a pickup. When plans change, AeroChat moves the pickup to another day or cancels it.
- Quote an international rate. A shopper abroad asks what delivery costs, and AeroChat gets the rate from POS Malaysia for their country and parcel.
- Get paid, then ship. AeroChat sends an Airwallex payment link, and once the shopper pays, books the POS Malaysia delivery in the same chat. AeroChat connects to each one directly.
What it looks like on WhatsApp
Customer: Hi, where is my parcel? Order 2041. (example)
AeroChat: Your parcel is out for delivery today in Petaling Jaya. Last update: 8.40am at the PJ delivery centre. Tracking number ER123456789MY (example).
In POS Malaysia: nothing changes. AeroChat read the tracking status of the parcel.
Customer: I’ve paid. Please send it to 22 Jalan Kenari, 47100 Puchong. (example)
AeroChat: Thanks, payment received. Your parcel is booked with POS Malaysia. Tracking number ER987654321MY (example). We’ll let you know here when it’s out for delivery.
In POS Malaysia: a new shipment and label are created for the Puchong address, ready for pickup.
Customer: How much to send a 1kg box to Singapore? (example)
AeroChat: Sending a 1kg box to Singapore with POS Malaysia costs RM 38 (example). Would you like to order?
In POS Malaysia: nothing changes. AeroChat got the international rate for the parcel.
Works on every chat channel
Your shoppers message you wherever they already are. The same POS Malaysia connection and the same workflows run on each of these channels, and delivery updates go back to the channel the shopper used.
| Channel | What your shoppers can do |
|---|---|
| Message your WhatsApp Business number to ask where a parcel is, arrange a delivery or ask what shipping abroad costs, and get delivery updates there. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
POS Malaysia is built into AeroChat. You connect your POS Malaysia account once, on the Integrations page of the AeroChat dashboard, and the setup page walks you through it with the details from your SendParcel Pro account. After that, every workflow you build can use the built-in POS Malaysia tools: track a parcel, create a shipment and label, book, reschedule or cancel a pickup, and quote an international rate.
- What AeroChat reads from POS Malaysia: the tracking status of parcels sent from your account, delivery updates (out for delivery, delivered, failed delivery) and international rates.
- What AeroChat writes to POS Malaysia: new shipments with their labels, and pickups it books, reschedules or cancels.
The built-in tools use the account details stored in your dashboard, so no workflow ever holds a key. Tracking works for parcels sent from your own POS Malaysia account. Automatic delivery updates start once you switch on tracking updates in your SendParcel Pro account during setup. Until then, shoppers can still ask where their parcel is and get the latest status.
Shipments and pickups are charged to your own POS Malaysia account. AeroChat does not pay for postage.
You describe the workflow in your own words, for example “when a shopper asks where their parcel is, ask for the order or tracking number and tell them the latest status from POS Malaysia”. AeroChat builds the workflow as a draft and uses the POS Malaysia account you connected.
Workflows to copy
Seven ready-made workflows for POS Malaysia. Copy one into AeroChat and it runs on every channel above.
1. Answer where-is-my-parcel questions
Copy this into AeroChat
When a shopper asks where their parcel is, ask for their order number or tracking number. Track the parcel with POS Malaysia. Reply with the status in one line, the latest update with its place and time, and the tracking number. If the delivery failed or the parcel is being returned, tell them what POS Malaysia shows and hand the conversation to our team. Never share another shopper’s details. Reply in the shopper’s language.
2. Book a delivery from the chat
Copy this into AeroChat
When an order is confirmed and paid, take the shopper’s name, phone number and full delivery address with postcode, and read it back. Create a shipment with POS Malaysia from our address at 10 Jalan Example, 50450 Kuala Lumpur (example), with the parcel weight from our knowledge base. Send the shopper the tracking number and tell them they will get updates in this chat.
3. Send delivery updates on the shopper’s channel
Copy this into AeroChat
When POS Malaysia reports that a parcel is out for delivery, tell the shopper in the conversation where they ordered and ask them to keep their phone nearby. When it is delivered, let them know and thank them. If a delivery fails, tell them what POS Malaysia reported and ask whether they want us to arrange another attempt, then hand the conversation to our team.
4. Book a pickup
Copy this into AeroChat
When our team asks in the chat for parcels to be collected, check which shipments are created and not yet picked up. Book a POS Malaysia pickup at our address for the next working day (example) and confirm the pickup date and the number of parcels. Remind the team to have the labels attached.
5. Reschedule or cancel a pickup
Copy this into AeroChat
When our team or a shopper with a return pickup asks to change a POS Malaysia pickup, find the booked pickup. If they want another day, reschedule it with POS Malaysia and confirm the new date. If they want to cancel it, cancel it with POS Malaysia and confirm it is cancelled.
6. Quote an international rate
Copy this into AeroChat
When a shopper outside Malaysia asks what delivery costs, ask which country and city it is going to and what they want to order. Work out the parcel weight from our knowledge base and get the international rate from POS Malaysia. Reply with the price in ringgit. Do not book anything until they order and pay.
7. Get paid, then ship
Copy this into AeroChat
When a shopper orders in the chat, confirm the items, delivery address and total including postage. Send an Airwallex payment link for the total. Once the payment is confirmed, create the shipment with POS Malaysia and send the shopper the tracking number in the same chat. If the payment is not completed, do not book the delivery.
Who uses it
Online sellers in Malaysia who ship with POS Malaysia use it for delivery questions and bookings that arrive in chat. These recipes fit a seller that ships with POS Malaysia:
- Order tracking for fashion stores
- Order tracking for beauty stores
- Order status and delivery for B2B suppliers
What stays in POS Malaysia
POS Malaysia stays your record of shipments. Your account, labels, pickups, postage charges and the delivery itself live there. Every shipment AeroChat creates appears in your POS Malaysia account like any other.
AeroChat handles the conversation. It tracks, books, quotes and passes on delivery updates as your recipe asks, and leaves the rest to POS Malaysia and your team.
WhatsApp workflows that use POS Malaysia
These end-to-end WhatsApp workflows run with POS Malaysia behind them. See them all in the WhatsApp workflows library.
- WhatsApp Delivery Updates From Your Order and Shipping Data
- WhatsApp Order Tracking That Answers From Your Store Data
Questions
Does AeroChat work with POS Malaysia?
Yes. POS Malaysia is built into AeroChat. You connect your POS Malaysia account once on the Integrations page, and every workflow can track, ship, book pickups and quote rates.
Can shoppers track a POS Malaysia parcel on WhatsApp?
Yes. A shopper asks on WhatsApp, AeroChat tracks the parcel with POS Malaysia and replies with the latest status. Parcels need to be sent from your own POS Malaysia account.
Is POS Malaysia connected through Airwallex?
No. AeroChat connects to POS Malaysia and to Airwallex directly, and works as the bridge between them: the shopper pays by Airwallex link, then AeroChat books the POS Malaysia delivery in the same chat.
Do I need a developer?
No. You connect your POS Malaysia account on the Integrations page, describe the workflow in your own words, and AeroChat builds it.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Choose the plan by how many messages you get: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000. Airwallex payment links for paid orders start on Growth. On the POS Malaysia side, you need a POS Malaysia account.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect POS Malaysia to your chat
Connect your POS Malaysia account, paste the tracking recipe, and ask your own chat where a recent parcel is.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect POS Malaysia for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.