Connect Shopee Chat to AeroChat: AI Replies for Shopee Sellers
Yes. AeroChat supports Shopee. AeroChat answers your buyers in Shopee chat about products, sizes, delivery and returns, from the product details and policies you give it, in the buyer’s language. Shopee conversations sit in the same AeroChat inbox as WhatsApp, Instagram, Messenger, TikTok Shop buyer chat and your web chat.
If you sell on Shopee, most buyer messages are the same few questions. Is this in stock in my size? Will it fit? When will it arrive? Can I return it? They come in at night, during campaign days and all at once after a flash sale. AeroChat replies to each one from your own product details and store policies, and passes anything it should not decide to your team with the conversation attached. You describe how you want buyers answered in your own words, and AeroChat builds the workflow.
What you can do with Shopee and AeroChat
- Answer product questions. Size, color, material, what is in the box, which model it fits. AeroChat answers from the product details you train it on, such as your catalog, size charts and product sheets.
- Help a buyer pick the right size or variant. When a buyer gives their measurements or their device model, AeroChat checks your size chart or compatibility list and suggests the variant to order.
- Answer delivery and return questions in your words. Delivery times, packing times, return conditions and care instructions come from the policies you wrote, so every buyer gets the same answer.
- Reply in the buyer’s language. AeroChat replies in the language the buyer writes in and in the same mix when a buyer mixes languages.
- Check details in your own systems. If your stock count or product list lives in a Google Sheet or in a system with a public API, AeroChat can look it up before it replies.
- Hand the hard ones to your team. A damaged parcel, a dispute or an angry buyer goes to a person, with the conversation and what the buyer already said attached. See live chat handover.
What it looks like in Shopee chat
Buyer: Hi, I’m 160cm and 52kg. Which size for this dress? (example)
AeroChat: Hi! For 160cm and 52kg, our size chart puts you in size S for this dress. If you prefer a looser fit, go for M. The S is 86cm at the chest and 98cm long.
Behind the reply: AeroChat read the size chart you gave it for this dress.
Buyer: If I order today, when will it reach me? (example)
AeroChat: Orders placed before 3pm are packed and handed to the courier the same day (example). You can follow the parcel from your order page in the Shopee app.
Behind the reply: AeroChat answered from the delivery policy you wrote.
Buyer: Do you still have the beige one in L? (example)
AeroChat: Yes, the beige in L is available. The cream in L is also in stock if you’d like a lighter shade.
Behind the reply: AeroChat checked the count for that variant in your Stock Sheet before replying.
One inbox for your marketplaces and chat channels
Shopee chat is one of the places your buyers talk to you. AeroChat runs the same workflows on each of these, and your team sees every conversation in one inbox.
| Where buyers message you | What AeroChat does there |
|---|---|
| Shopee chat | Answers product, size, delivery and return questions from your details and policies, and hands problems to your team. |
| TikTok Shop buyer chat | The same, for buyers who found you on TikTok. See TikTok Shop and AeroChat. |
| Lazada chat | The same, for your Lazada store. See Lazada and AeroChat. |
| WhatsApp, Instagram and Messenger | Answers the same questions for buyers who message you directly, and can take payment in the chat with an Airwallex payment link when you sell outside the marketplace. |
| Web chat and email | Answers on your own website, if you run one, and on your Gmail or Office 365 address. |
Selling on TikTok Shop as well? AeroChat answers TikTok Shop buyers from the same product details and policies, so one set of workflows covers both stores.
How the connection works
You connect your Shopee shop to AeroChat from the dashboard. Shopee sets its own approval steps for chat access, and our team takes you through them when you connect. Message us in the chat on this page to start. Once your shop is connected, buyer messages from Shopee chat arrive in AeroChat and the replies go back into the same Shopee conversation.
- What AeroChat reads from Shopee: the messages buyers send you in Shopee chat.
- What AeroChat sends to Shopee: replies in the same Shopee chat conversation.
Product details and policies come from what you give AeroChat: your website pages, product sheets, size charts or a Google Sheet. If you also run a Shopify store, AeroChat answers from your synced Shopify catalog. Orders, payment and shipping for Shopee sales stay in Shopee.
You describe each workflow in your own words, for example “when a buyer asks which size to order, ask their height and weight and suggest a size from our size chart”. AeroChat builds the workflow as a draft and shows you what is left to switch on.
Workflows to copy
Six ready-made workflows for Shopee sellers. Copy one into AeroChat and it runs in Shopee chat and on your other channels.
1. Answer product questions
Copy this into AeroChat
When a buyer asks about a product, answer from our product details: material, measurements, colors, what is in the box and how to use it. Only state facts from our product details. If the answer is not there, say our team will confirm and hand the conversation over. Reply in the buyer’s language.
2. Help a buyer pick the right size or variant
Copy this into AeroChat
When a buyer asks which size to order, ask their height and weight, or the measurement our size chart uses. Suggest one size from our size chart and say how it fits. If they are between two sizes, give both and say which runs looser. For phone cases and accessories, ask for the exact model and check it against our compatibility list.
3. Answer delivery and return questions
Copy this into AeroChat
When a buyer asks when their order will ship or arrive, tell them our packing times from our delivery policy, for example orders before 3pm ship the same day (example), and that they can follow the parcel from their order page in the Shopee app. When they ask about returns, explain our return conditions in our own wording. Never promise a delivery date.
4. Reply in the buyer’s language
Copy this into AeroChat
Always reply in the language the buyer writes in. If they mix languages, reply in the same mix. Keep replies short, friendly and polite, and use the product names exactly as they appear in our listings.
5. Check stock in our Sheet before replying
Copy this into AeroChat
When a buyer asks whether a size or color is available, find the product in our Stock Sheet and check the count for that variant. If the count is above zero, say it is available. If it is zero, say it is out of stock and suggest the closest variant that is available. Never share the exact count.
6. Hand problems to our team
Copy this into AeroChat
When a buyer says their item arrived damaged, wrong or missing, apologize, ask for a photo of the item and the packaging, and hand the conversation to our team with the photo and a one-line summary. Do the same when a buyer is upset or asks for a refund. Never promise a refund or a replacement yourself.
What stays in Shopee
AeroChat handles the conversation. Shopee stays the record for your Shopee sales: listings, vouchers, orders, payment, shipping and returns. Keep your product details and policies up to date in AeroChat, so what it tells a buyer matches your listings.
Questions
Does AeroChat work with Shopee?
Yes. AeroChat supports Shopee. It answers buyers in Shopee chat, in the same inbox as your other channels. Message us in the chat on this page and we’ll take you through connecting your shop.
Can AeroChat answer Shopee buyers at night?
Yes. AeroChat replies whenever a buyer messages, from your product details and policies, and hands anything it should not decide to your team for the morning.
Does AeroChat also work with TikTok Shop and Lazada?
Yes. AeroChat answers buyers in TikTok Shop buyer chat and supports Lazada too, so one set of workflows covers all your stores.
Which plan do I need?
Every plan includes workflows via Skills, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Answer every Shopee buyer, day and night
Start with your size chart and delivery policy, paste the size recipe, and let AeroChat take the first reply on every Shopee chat.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Shopee for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.