WhatsApp Chatbot for Online Sellers in Malaysia: Take Orders, Payment and Delivery in the Chat
AeroChat is a WhatsApp chatbot that takes a Malaysian seller’s order from first question to tracking number. It answers stock, price and postage questions from your store or your Google Sheet, in Bahasa Malaysia, English, Chinese or Manglish. It takes the order, sends a payment link and detects the payment, confirms cash on delivery orders and books delivery with POS Malaysia, all in the same chat. It runs on Instagram, Messenger, TikTok Shop buyer chat and your web chat too.
Many Malaysian sellers sell first and build a store later. Orders come from Instagram posts, TikTok lives, Facebook groups and repeat buyers who just WhatsApp you. The questions are always the same: “Ada stok?”, “Harga?”, “Postage Sabah berapa?”, “Boleh COD?”, “Dah pos ke?” Answering them by hand is what keeps the owner on the phone all night. AeroChat answers them from your real stock and prices and finishes the sale in the chat.
What AeroChat does for a Malaysian online seller
- Answers from your real data. Products, prices and stock come from Shopify, WooCommerce or Wix, or from a Google Sheet if you don’t have a store yet.
- Takes the order in the chat. It collects the items, size, name and address and records the order.
- Takes payment. It sends a payment link and detects the payment automatically. The customer never sends a bank-in slip. Airwallex is built in, and Billplz, CHIP, Fiuu and Razorpay Curlec connect through their APIs.
- Confirms COD orders before you pack them. See cash on delivery confirmation in Malaysia.
- Books the delivery. POS Malaysia is built in: AeroChat creates the shipment and label and sends the tracking number. EasyParcel, Lalamove and GrabExpress connect through their APIs.
- Answers “dah pos ke?” with the parcel status from the courier. See POS Malaysia parcel status.
- Understands voice notes. Voice notes are transcribed, so a spoken order works too.
- Passes the chat to you when it should. Anything outside your rules, such as a custom order or a complaint, goes to you with the details.
What it looks like on WhatsApp
Customer: Salam, tudung bawal warna dusty pink ada stok? Nak 3 helai. (example)
AeroChat: Waalaikumsalam. Ada, tudung bawal dusty pink RM25 sehelai, 3 helai RM75. Postage Semenanjung RM8 (example). Nak saya buat order?
Customer: Nak. Hantar ke Ipoh.
AeroChat: Boleh. Nama dan alamat penuh, termasuk poskod?
Customer: Nurul Huda, 8 Jalan Bendahara, 31650 Ipoh, Perak.
AeroChat: Terima kasih. Jumlah RM83. Ini link bayaran (FPX atau kad).
AeroChat: Bayaran diterima. Order anda sudah dipos dengan POS Malaysia. Tracking: ER555666777MY (example).
In your Google Sheet: a new order row is added with the items, address and “Paid”. The shipment is booked.
Copy this into AeroChat
When a customer wants to buy on WhatsApp, follow these steps.
- Check the product, color and stock in our Products sheet (example) and tell them the price in RM.
- Quote postage: RM8 for Peninsular Malaysia and RM15 for Sabah and Sarawak (examples).
- Ask for their full name, address and postcode, and read them back.
- Add the order to our Orders sheet and send a payment link for the total.
- When the payment comes through, mark the order “Paid”, book the shipment with POS Malaysia and send the tracking number.
- If they ask for COD, record the order as COD and ask them to confirm before we pack it.
- If they ask for a custom order or wholesale price, pass the chat to me.
Reply in the customer’s language, including Bahasa Malaysia, Chinese and Manglish.
Change the sheet names, prices and postage to your own before you paste it.
Local systems AeroChat connects to in Malaysia
- Payments: Airwallex (built in, open an account if you don’t have one), Billplz, CHIP, Fiuu, Razorpay Curlec, Stripe and HitPay.
- Delivery: POS Malaysia (built in), EasyParcel, Lalamove and GrabExpress.
- Accounting: SQL Account, AutoCount and Bukku for stock and invoices.
- Stores and marketplaces: Shopify, WooCommerce and Wix are built in. AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada.
How to start
- Sign up for AeroChat and start your 7-day free trial.
- Connect your WhatsApp number with Meta’s embedded signup. With coexistence you keep the WhatsApp Business app on your phone.
- Connect your store, or your Google Sheet with products and orders.
- Describe how you sell in your own words, in any language, or paste the recipe above. AeroChat builds the workflow.
- Connect POS Malaysia and your payment gateway in the dashboard, then turn the workflow on.
New to selling on WhatsApp? Read how to sell on WhatsApp and WhatsApp Business API in Malaysia.
Questions
Do I need a website to use it?
No. You can sell from a Google Sheet with your products and orders. When you outgrow it, connect Shopify, WooCommerce or Wix.
Can I still reply myself?
Yes. With coexistence the WhatsApp Business app stays on your phone. You can step into any chat, and AeroChat passes you the chats your rules say need you.
Will it reply in Manglish?
Yes. AeroChat replies in the customer’s language, including Bahasa Malaysia, English, Chinese and mixed messages.
Which WhatsApp chatbot should I choose in Malaysia?
See the best WhatsApp chatbot in Malaysia. Plans are on the pricing page.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Let WhatsApp take the next order for you
Sign up, connect your number and your product list, and send yourself “Ada stok?” from another phone.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.