Connect CHIP to WhatsApp, Instagram and AI Chat
Yes. AeroChat works directly with CHIP. It creates a CHIP purchase for the amount agreed in the conversation, sends the checkout link in the chat, checks whether it was paid and refunds within the limits you set, through CHIP’s API, on WhatsApp, Instagram, web chat and every other channel your customers use.
Customers message you on WhatsApp, Instagram, Messenger, Telegram, web chat or email, and once they decide, they want to pay right there. If you collect payments with CHIP Collect, CHIP’s payment gateway for FPX, cards, e-wallets and DuitNow QR, AeroChat creates a CHIP purchase for the order, booking or fee, sends the checkout link in the same chat, and confirms in the chat once CHIP shows it as paid. It connects through CHIP’s public API. Customers pay on CHIP’s own checkout page, so AeroChat never sees card numbers or bank logins and never holds money. The funds go to your own CHIP account. You describe the workflow in your own words, AeroChat builds it, and CHIP stays the place your team checks.
What you can do with CHIP and AeroChat
- Send a CHIP payment link in chat. When a customer confirms an order, a booking or a fee, AeroChat creates a CHIP purchase for the exact amount, with your order number as the reference, and sends the checkout link.
- Confirm the payment in the same chat. Once CHIP marks the purchase as paid, AeroChat confirms the order or booking in the conversation, so the customer never has to tell you they paid.
- Answer “did my payment go through?”. AeroChat reads the purchase in CHIP and tells the customer whether it is paid, still open or failed, and why a failed attempt did not go through.
- Help when a payment fails. A failed attempt leaves the purchase open, so AeroChat tells the customer what CHIP shows and sends the same link to try another bank, card or e-wallet.
- Take a deposit before you confirm a booking. AeroChat creates a purchase for the deposit and confirms the slot once CHIP shows it as paid. See booking deposits on WhatsApp.
- Cancel an unpaid link when the hold ends. If you hold stock or a slot for a limited time, AeroChat cancels the open purchase in CHIP when the time is up, so it can no longer be paid.
- Refund within your limit. When a refund request meets your policy and is within the amount you set, AeroChat refunds the purchase in full or in part through CHIP and tells the customer. Anything bigger goes to your team.
Prefer payments built in? Airwallex is built into AeroChat, so payment links work without an API setup. See how it works. No Airwallex account yet? Open one through AeroChat.
What it looks like on WhatsApp
Customer: OK, I’ll take the linen set in M and the tote bag. (example)
AeroChat: Great choice. That’s RM 239 for the set and the tote plus RM 8 delivery, RM 247 in total. Here’s your CHIP payment link for order #4416. You can pay by FPX, card or e-wallet.
AeroChat: Payment received, thank you. Order #4416 is confirmed and will ship tomorrow.
In CHIP: a purchase for RM 247 with reference #4416 is created and shows as paid. The money is in your CHIP account.
Customer: The tote arrived with a broken strap. Can I get my money back for it? (example)
AeroChat: Sorry about that. I’ve refunded RM 59 for the tote on order #4416. CHIP is sending it back to the card you paid with. Please keep the bag, no need to return it.
Customer: Thank you!
In CHIP: a partial refund of RM 59 is made on the purchase for order #4416. It is within the RM 100 refund limit you set (example).
Works on every chat channel
Your customers pay wherever they already message you. The same CHIP connection and the same workflows run on each of these channels, and CHIP stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to buy or book, get a CHIP link in the chat and see the confirmation there once they pay. Voice notes are transcribed, so a spoken request works too. | |
| Do the same by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Do the same with your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| Telegram | Do the same with your business on Telegram. |
| Web chat | Get the CHIP link in the chat on your website and pay without leaving the conversation behind. |
| Write to your Gmail or Office 365 address and get the payment link by reply. |
How the connection works
AeroChat connects through CHIP’s public API, documented at docs.chip-in.asia. Through it, AeroChat creates purchases for your brand, reads a purchase’s status and payment attempts, cancels purchases that are still open and refunds paid purchases in full or in part. Each purchase carries your order or booking number as its reference, so it is easy to match in CHIP later. Each workflow uses only what its recipe asks for.
- What AeroChat reads from CHIP: whether a purchase is created, paid, failed, canceled, expired or refunded, the total, the payment method used, the reason a payment attempt failed, and how much of a paid purchase can still be refunded.
- What AeroChat writes to CHIP: new purchases with the customer’s email, the products and amounts, your reference and an optional due time, cancellations of open purchases, and full or partial refunds.
To connect, log in to the CHIP merchant portal and create a secret key under Developers, then API keys. You also need your Brand ID, which is listed under Developers, then Brands. CHIP gives test API keys, so you can try the workflow with test purchases before you take real payments. CHIP can send webhooks when a purchase is paid or a payment fails, signed with a key pair, so a payment can be confirmed without anyone checking by hand.
A purchase can carry a due time. Once it passes, the purchase shows as overdue, or as expired if you choose a strict due time. A refund is only possible where CHIP’s refund availability for that purchase allows it, and it can never be more than the amount still refundable.
You describe the workflow in your own words, for example “when a customer confirms an order, send a CHIP link for the total and confirm the order once it is paid”. AeroChat builds the workflow as a draft and asks for the CHIP keys by name. You enter them in the AeroChat dashboard. They never pass through the conversation.
Payments go to your own CHIP account under your CHIP terms. AeroChat does not process or hold any money.
Workflows to copy
Seven ready-made workflows for CHIP. Copy one into AeroChat, add your CHIP keys, and it runs on every channel.
1. Send a CHIP payment link
Copy this into AeroChat
When a customer confirms an order, read back the items, delivery and total and ask them to confirm. Ask for their email for the receipt. Create a CHIP purchase for our brand with each item and its price, and the order number as the reference, and send the checkout link in the chat with the amount. Never ask for card or bank details in the chat. Reply in the customer’s language.
2. Confirm the payment in the same chat
Copy this into AeroChat
After you send a CHIP link, wait for CHIP to show the purchase as paid. When it is paid, thank the customer and confirm the order number, the items and when it will ship, in the same conversation. If the customer asks a question before paying, answer it and send the same link again. Do not create a second purchase for the same order.
3. Answer “did my payment go through?”
Copy this into AeroChat
When a customer asks whether their payment went through, find the CHIP purchase we created for their order. If it is paid, confirm the amount and the date. If the last attempt failed, tell them they were not charged, tell them the reason in plain words if CHIP gives one, and send the same link again. If a payment is still processing, tell them their bank is still confirming and that we will confirm here once it clears. Never share another customer’s payment.
4. Help when a payment fails
Copy this into AeroChat
When a customer says their payment did not work, find their CHIP purchase and read the last payment attempt. If it failed and the purchase is still open, tell them they have not been charged, suggest another bank, card or e-wallet, and send the same link. If it fails twice more, hand the conversation to our team with the order number and what CHIP shows.
5. Take a deposit before confirming a booking
Copy this into AeroChat
When a customer books a session that needs a deposit, tell them the deposit amount first, for example RM 50 (example). Hold the time they chose and create a CHIP purchase for the deposit with the booking reference. Send the link in the chat. Once CHIP shows it as paid, confirm the booking with the date, time and address, and say the deposit is taken off the final price. If it is not paid, do not confirm the booking.
6. Cancel an unpaid link when the hold ends
Copy this into AeroChat
When we hold limited stock or a slot for a customer, tell them it is held for 30 minutes (example) and send the CHIP link. If the purchase is still not paid when the time is up, cancel it in CHIP so it can no longer be paid, tell the customer the hold has ended, and offer a new link if the item or slot is still available. Never cancel a purchase that is paid.
7. Refund within your limit
Copy this into AeroChat
When a customer asks for a refund, ask for the order number and the reason, and check it against our refund policy in the knowledge base. If it meets the policy and the amount is RM 100 or less (example), refund that amount on the CHIP purchase for the order, in full or in part, and tell the customer it is on its way back to how they paid. If it is above the limit, outside the policy, or CHIP says the purchase cannot be refunded, do not promise anything and hand the conversation to our team with the details.
Who uses it
Online sellers, service businesses and schools that collect payment with CHIP use it for orders, deposits and fees agreed in chat. These recipes fit a business that takes payment by link:
What stays in CHIP
CHIP stays your record of every purchase, payment and refund. Customers pay on CHIP’s own checkout page with the methods your account offers, so their payment details go to CHIP and never to AeroChat. Settlements, statements and reports stay in your CHIP merchant portal.
AeroChat handles the conversation. It creates, reads, cancels and refunds the purchases your recipe asks for and leaves the rest to CHIP and your team.
WhatsApp workflows that use CHIP
These end-to-end WhatsApp workflows run with CHIP behind them. See them all in the WhatsApp workflows library.
- WhatsApp Payment Links That Confirm the Order When Paid
- WhatsApp Booking Deposits Paid Before the Slot Is Confirmed
- WhatsApp Ordering That Writes the Order Into Your System
- WhatsApp Returns and Refunds Checked Against Your Policy
Questions
Does AeroChat work with CHIP?
Yes. It connects through CHIP’s public API with the secret key and Brand ID from your own CHIP account. It is not a CHIP product, and AeroChat has no partnership with CHIP.
Can customers pay with CHIP through WhatsApp?
Yes. AeroChat sends the CHIP checkout link in the WhatsApp chat. The customer taps it, pays on CHIP’s page by FPX, card, e-wallet or DuitNow QR where your account offers them, and AeroChat confirms the payment in the same chat once CHIP shows it as paid.
Can AeroChat issue refunds?
Yes, within the rules you write. You set the policy and the amount AeroChat may refund on its own. Anything above that goes to your team, and CHIP’s own refund rules for each payment method still apply.
Does AeroChat hold my money or see card numbers?
No. Customers pay on CHIP’s page, so AeroChat never sees card numbers or bank logins and never holds your funds. The money goes to your CHIP account.
Which plan do I need?
On the CHIP side, you need a CHIP Collect account, a secret key and your Brand ID. CHIP’s fees are charged to that account. On the AeroChat side, workflows via Skills are on every plan, with a 7-day free trial. Choose by message volume: Starter covers 500 AI responses a month, Growth 2,000 and Advanced 5,000.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect CHIP to your chat
Paste the payment link recipe, add your CHIP test key, and buy something from your own number.
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Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect CHIP for you, free. See plans.
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