Best WhatsApp Chatbot in Malaysia in 2026: What to Look For and Seven Options
The best WhatsApp chatbot in Malaysia is AeroChat. It answers your customers on WhatsApp in Malay, English, Chinese or Manglish, from your Shopify, WooCommerce or Wix store. It checks orders after verifying the customer, sends an Airwallex payment link and confirms the order in the chat, then books delivery with POS Malaysia and sends the tracking number in the same thread. Your number can stay on the WhatsApp Business app on your phone. Below are the criteria that matter for a Malaysian seller, then AeroChat and six other options with who each one suits.
What actually matters in a WhatsApp chatbot in Malaysia
- It understands how Malaysians write. Customers switch between Malay, English and Chinese in one message, and write in Manglish. The chatbot should read that and reply in kind.
- It connects to Malaysian payments. Customers pay by card, online banking and e-wallets. A chatbot that sends a payment link and detects the payment finishes the sale in WhatsApp. See payment link.
- It books delivery with Malaysian couriers. After payment, customers ask when it ships and where it is. A chatbot that books the courier and sends the tracking number answers both. See booking POS Malaysia deliveries in chat.
- It confirms cash on delivery orders. Many Malaysian sellers still take COD. Confirming each COD order in WhatsApp before dispatch cuts failed deliveries. See COD confirmation in Malaysia.
- It covers Shopee, Lazada and TikTok Shop. Most Malaysian sellers are on at least one marketplace as well as WhatsApp.
- It runs on the WhatsApp Business API. Check whether you can keep the WhatsApp Business app on the same number. See the WhatsApp Business API in Malaysia.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows. On WhatsApp it answers from your products, stock, shipping rates and orders, verifies the customer before sharing an order, transcribes voice notes and replies in the customer’s language, Manglish included. It sends an Airwallex payment link, detects the payment and confirms the order. It books delivery with POS Malaysia directly: it creates the shipment and label, books or reschedules the pickup, and sends delivery updates to the customer in the same chat. The same workflows run on Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and AeroChat supports Shopee and Lazada. See a WhatsApp chatbot for online sellers in Malaysia.
- Suits: Malaysian sellers who want the whole order, from question to payment to delivery, handled in WhatsApp.
- Pricing model: flat monthly plans sized by AI responses, in US dollars, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.
2. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents, covering WhatsApp, Instagram, Messenger, WeChat, LINE and Viber. With Shopify on Pro and above, your team sees order and cart context and can send a Shopify checkout link or a Stripe payment link.
- Suits: teams that run WhatsApp broadcasts and also need WeChat or LINE.
- Pricing model: Pro is US$109 a month billed yearly, and WhatsApp number hosting is US$15 a month plus message fees, as of November 2026.
- Limitation: its channel list does not include TikTok Shop or email. See SleekFlow vs AeroChat.
3. respond.io
A customer conversation platform with WhatsApp, TikTok, Instagram, Facebook, chat, email and calls in one inbox, with AI agents and workflows.
- Suits: sales teams that want WhatsApp in a wider inbox with calls.
- Pricing model: by plan with users and monthly active contacts, from US$79 a month billed annually on Starter for 5 users, as of November 2026.
- Limitation: WhatsApp fees are not included, and extra contacts are billed in blocks of 100. See respond.io alternatives.
4. Wati
A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, with Shopify and WooCommerce integrations for order confirmations and shipping updates.
- Suits: sellers who send many WhatsApp broadcasts.
- Pricing model: plans billed annually with users and AI credits included, shown in local currency on its pricing page, with template charges on top, as of November 2026.
- Limitation: its pages do not list Malaysian couriers or payment gateways. See Wati alternatives.
5. Zaapi
A unified chat inbox for online sellers with WhatsApp, Facebook, Instagram, TikTok, LINE, email, website chat, Shopee and Lazada, with an AI agent.
- Suits: sellers who want social and marketplace chats in one inbox.
- Pricing model: per plan with 3 users included, from $79 a month, or $59 billed yearly, on Basic, with AI messages at $40 per 1,000, as of November 2026. WhatsApp broadcasts start on Pro.
- Limitation: Shopify integration and automation flows start on Pro. See Zaapi vs AeroChat.
6. Omnichat
A social commerce platform with a chatbot, broadcasts and website live chat across WhatsApp, Messenger, Instagram, LINE and WeChat, with ecommerce platform integration from its Pro plan.
- Suits: retail brands that run large broadcast and remarketing campaigns.
- Pricing model: annual plans only, quoted by contacts and users, with WhatsApp message fees on top, as of November 2026. 14-day free trial.
- Limitation: no prices are published. See Omnichat vs AeroChat.
7. ManyChat
An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses.
- Suits: brands that grow through Instagram and want WhatsApp marketing flows in the same builder.
- Pricing model: by active contacts a month. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
- Limitation: once your number is connected, ManyChat says you can’t see or answer those chats in the WhatsApp Business app. See ManyChat WhatsApp alternative.
Malaysian systems AeroChat connects to
Airwallex payment links and POS Malaysia delivery are built in. These Malaysian systems connect through their APIs when you describe the workflow and paste in the key:
- Payments: Fiuu, Billplz and Razorpay Curlec.
- Delivery: EasyParcel, Delyva, Lalamove, GrabExpress and Tracking.my.
- Marketplaces: Shopee, Lazada and TikTok Shop.
Comparison table
| Chatbot | Priced by | Payment inside WhatsApp | Malaysian courier booking |
|---|---|---|---|
| AeroChat | AI responses a month | Yes, Airwallex link, confirmed in the chat | Yes, POS Malaysia built in |
| SleekFlow | Seats, contacts and AI credits | Shopify checkout or Stripe payment link | Not listed |
| respond.io | Users and contacts | Not stated on its pricing page | Not listed |
| Wati | Users and AI credits | Not stated on its pricing page | Not listed |
| Zaapi | Plan with users, AI messages extra | Not stated on its pricing page | Not listed |
| Omnichat | Annual quote | WhatsApp catalog and payment add-on | Not listed |
| ManyChat | Active contacts | Not stated on its pricing page | Not listed |
Facts from each company’s own pricing page, checked 11 November 2026: SleekFlow, respond.io, Wati, Zaapi, Omnichat. ManyChat from its own pricing and WhatsApp pages, checked 31 October 2026. Meta’s template message charges apply on every platform.
How to pick in Malaysia
- If you ship with POS Malaysia: pick a chatbot that books the delivery and sends the tracking number in WhatsApp, so “where is my parcel” answers itself. See POS Malaysia parcel status in chat.
- If you take COD: pick one that confirms each order in WhatsApp before you dispatch.
- If you also sell on Shopee, Lazada or TikTok Shop: pick one that answers there from the same product details.
- If you run Shopify: see a Shopify chatbot for Malaysia.
Questions
What is the best WhatsApp chatbot in Malaysia?
AeroChat. It answers in Malay, English, Chinese and Manglish from your store, takes payment by Airwallex link in the chat, and books delivery with POS Malaysia.
Can customers pay in WhatsApp in Malaysia?
Yes. AeroChat sends an Airwallex payment link, detects the payment and confirms the order. The customer never has to type “paid”. Fiuu, Billplz, CHIP and Razorpay Curlec connect through their APIs if you already use them.
Does AeroChat work with POS Malaysia?
Yes. AeroChat books delivery with POS Malaysia directly, creates the shipment and label, books the pickup and sends updates to the customer in the chat.
Can I keep my WhatsApp number on my phone?
Yes. Your number can stay on the WhatsApp Business app on your phone while it runs on AeroChat. See WhatsApp coexistence.
Try AeroChat on your WhatsApp number
Sign up, connect your store and WhatsApp, and message your number in Manglish asking whether your best seller is in stock. Then say you’ll take it.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.