WhatsApp abandoned cart templates in Chinese
A WhatsApp abandoned cart message in Chinese names what is left in the cart, gives the checkout link and invites a question, in the tone your customers use. Below are 8 templates written in Chinese, each with an English gloss. Send them as approved marketing templates, only to customers who opted in. When the customer replies, AeroChat answers in Chinese from your store and can take the payment in the chat.
Writing abandoned carts in Chinese
These templates are in Simplified Chinese as it is written in Malaysia and Singapore. Use 您 rather than 你 for a polite tone with customers you don’t know. Shoppers in both countries often mix in English words such as “order”, “COD” or “size”, so a few English terms in a reply read naturally. Keep sentences short and direct. Long, formal openings feel stiff in a chat.
WhatsApp rules to know before you send
- A cart reminder is a marketing template. Meta’s guidelines class a message that reminds a customer about items in their cart and asks them to check out as marketing, even when the customer asked for it. Submit your Chinese version in the marketing category. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
- The 24-hour window. If the customer messaged you in the last 24 hours, you can reply in free text, in any language. Outside that customer service window, a business-initiated message needs an approved template, either utility or marketing.
- One language per template. You choose a language when you submit a template. Submit the Chinese text as its own version, next to your English one.
- Opt-in first. Send cart reminders only to customers who agreed to receive WhatsApp marketing from you.
- Each message has a cost. Meta charges by message category and country. See conversation-based pricing.
WhatsApp rules from Meta’s template category guidelines, checked 11 November 2026.
8 WhatsApp abandoned cart templates in Chinese
Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.
1. Simple reminder
When to use it: an hour or two after the checkout is left.
您好 {{customer_name}}，您在 {{store_name}} 的购物车里还有 {{items}}。购物车已为您保存：{{checkout_link}}
有任何问题，直接回复这条信息就可以了。
In English: Hi {{customer_name}}, {{items}} are still in your cart at {{store_name}}. We saved your cart here: {{checkout_link}} Any questions? Just reply to this message.
2. Question first
When to use it: when carts are often left over a doubt.
您好 {{customer_name}}，我们看到您的 {{product_name}} 订单还没完成。请问是尺码、配送还是付款方面有疑问吗？在这里回复我们，我们马上为您解答。
In English: Hi {{customer_name}}, we see your order for {{product_name}} isn’t finished. Did you want to ask about size, delivery or payment? Reply here and we’ll answer.
3. Shipping cost answer
When to use it: when shipping costs stop checkouts.
您好 {{customer_name}}，{{product_name}} 还在您的购物车里。寄到您那里的运费是 {{shipping_cost}}，订单满 {{free_shipping_threshold}} 即可免运费。点这里完成订单：{{checkout_link}}
In English: Hi {{customer_name}}, {{product_name}} is still in your cart. Shipping to you is {{shipping_cost}}, free on orders over {{free_shipping_threshold}}. Finish your order here: {{checkout_link}}
4. Low stock
When to use it: only when the item really is running low.
您好 {{customer_name}}，您购物车里的 {{product_name}}（{{variant}}）库存快没了。购物车还为您保留着：{{checkout_link}}
In English: Hi {{customer_name}}, the {{product_name}} ({{variant}}) in your cart is almost sold out. Your cart is still saved: {{checkout_link}}
5. With a discount
When to use it: for a second reminder, if you offer a code.
您好 {{customer_name}}，还在考虑 {{product_name}} 吗？在 {{expiry_date}} 前使用优惠码 {{discount_code}}，可享 {{discount_percent}} 优惠：{{checkout_link}}
In English: Hi {{customer_name}}, still thinking about {{product_name}}? Use code {{discount_code}} for {{discount_percent}} off until {{expiry_date}}: {{checkout_link}}
6. Pay in the chat
When to use it: when customers prefer not to go back to the website.
您好 {{customer_name}}，您的 {{items}} 还在等您。回复“好”，我们就在这里发送安全的付款链接给您，不用再回到网站。
In English: Hi {{customer_name}}, your {{items}} are still waiting. Reply “好” (OK) and we’ll send a secure payment link here, so you don’t need to go back to the website.
7. Holiday deadline
When to use it: in the weeks before Chinese New Year.
您好 {{customer_name}}，想在 {{holiday_name}} 前收到 {{product_name}}，请在 {{cutoff_date}} 前下单。您的购物车已保存：{{checkout_link}}
In English: Hi {{customer_name}}, order by {{cutoff_date}} to get {{product_name}} before {{holiday_name}}. Your cart is still saved here: {{checkout_link}}
8. Last reminder
When to use it: the final message in the sequence.
您好 {{customer_name}}，这是关于您购物车里 {{items}} 的最后一次提醒。我们会为您保留到 {{expiry_date}}：{{checkout_link}}
如不想再收到这类信息，请回复 STOP。
In English: Hi {{customer_name}}, this is our last reminder about the {{items}} in your cart. We’ll keep it saved until {{expiry_date}}: {{checkout_link}} Reply STOP if you don’t want these messages.
Send these automatically with AeroChat
AeroChat sends your approved Chinese cart template when a checkout is left, to customers who opted in to WhatsApp marketing. Items, checkout link and prices come from your store platform, such as Shopify, WooCommerce or Wix. When the customer replies, the 24-hour window opens and AeroChat answers in free text, in the language they write in: sizes, shipping, stock, payment. If they want to buy, it sends a payment link from your gateway, such as HitPay, Airwallex, and confirms the order when the payment is detected. The customer never types “paid”.
Copy this into AeroChat
When a customer leaves a checkout without paying for 1 hour (example), check that they opted in to WhatsApp marketing. If not, do nothing. If the customer has written to us in Chinese before, send our approved Chinese template cart_reminder_local (example) with their first name, the items and the checkout link. Otherwise send the English one. Send one more reminder after 24 hours (example), never more than two. When they reply, answer in the language they write in, and use 您, keep it short and warm. Answer questions about size, stock, shipping and payment from our store. If they want to buy here, confirm the items, address and total, and send a payment link. When the payment is received, confirm the order. If they reply STOP, opt them out.
Change the hours, timings and template names to your own before you paste it.
This template in other languages
Related
- WhatsApp abandoned cart recovery
- Abandoned cart recovery across channels
- Cart abandonment
- WhatsApp payment reminder templates in Chinese
- WhatsApp order confirmation templates in Chinese
- Multilingual chat
Questions
Is a cart reminder in Chinese still a marketing template?
Yes. The language doesn’t change the category. Meta’s guidelines class cart reminders that ask the customer to check out as marketing, even if the customer asked for them.
Do I need a separate Chinese template?
Yes, for the first message. Each approved template has one language, so submit a Chinese version next to your English one. Replies after the customer answers are free text, in any language.
What if the customer writes in English, or mixes Chinese and English?
AeroChat replies in the language the customer writes in. If they mix Chinese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.
Can the customer pay in WhatsApp?
Yes. AeroChat sends a payment link in the chat and confirms the order once the payment is detected.
AeroChat also answers your customers in Chinese on every channel. See AI customer service in Chinese.
Send cart reminders in Chinese that answer the reply
Connect WhatsApp and your store, submit your Chinese cart template, paste the recipe, and leave a test checkout with your own number. Start your 7-day free trial. No credit card needed. See plans on the pricing page.
On Shopify? Install AeroChat from the Shopify App Store.