WhatsApp greeting message templates in Chinese
A WhatsApp greeting message in Chinese welcomes the customer by name, says what you can help with and invites their question. Below are 8 greetings written in Chinese, each with an English gloss, for new and returning customers, ad clicks, product enquiries and wholesale buyers. AeroChat picks the greeting that fits, then answers the question that follows in Chinese from your store data.
Writing greeting messages in Chinese
These templates are in Simplified Chinese as it is written in Malaysia and Singapore. Use 您 rather than 你 for a polite tone with customers you don’t know. Shoppers in both countries often mix in English words such as “order”, “COD” or “size”, so a few English terms in a reply read naturally. Keep sentences short and direct. Long, formal openings feel stiff in a chat.
The WhatsApp rules that apply
These messages are replies. The customer writes first, so you are inside WhatsApp’s 24-hour customer service window and can send them as normal free-text messages, in Chinese or any other language. No approved template is needed. If you want to message a customer after the window has closed, a business-initiated message needs an approved template, either utility or marketing. See the WhatsApp message templates guide and the glossary entry on WhatsApp message templates.
8 WhatsApp greeting message templates in Chinese
Copy a template, adjust the wording to how your store talks, and keep the variables in double curly brackets in English. AeroChat fills them from your store data when it sends the message. The English line under each template is a gloss, so you know what it says.
1. New customer
When to use it: when someone messages your store for the first time.
您好 {{customer_name}}，欢迎来到 {{store_name}}！
我可以帮您找产品、查尺码和库存，或告诉您送到您所在地区的配送信息。请问今天想找什么呢？
In English: Hi {{customer_name}}, welcome to {{store_name}}! I can help you find a product, check sizes and stock, or tell you about delivery to your area. What are you looking for today?
2. Returning customer
When to use it: when the number matches a past customer in your store.
您好 {{customer_name}}，很高兴再次收到您的信息！
请问是关于上一张订单 {{last_order_number}} 的问题，还是想看看新产品？
In English: Hi {{customer_name}}, good to hear from you again! Is your question about your last order {{last_order_number}}, or are you looking for something new?
3. Came from an ad
When to use it: when the customer tapped a click-to-WhatsApp ad.
您好 {{customer_name}}，谢谢您点击我们 {{ad_product}} 的广告。
现在售价 {{price}}，有现货。想了解尺码、配送或其他信息吗？
In English: Hi {{customer_name}}, thanks for tapping our ad for {{ad_product}}. It’s {{price}} and in stock now. Would you like to know about sizes, delivery or anything else?
4. Came from a product page
When to use it: when the chat started from a WhatsApp button on a product page.
您好 {{customer_name}}，看到您正在浏览 {{product_name}}。
想了解什么呢？我可以帮您查尺码、库存或预计送达日期。
In English: Hi {{customer_name}}, I see you were looking at the {{product_name}}. What would you like to know? I can check your size, stock or the delivery date.
5. Customer with an open order
When to use it: when the customer has an order that hasn’t been delivered yet.
您好 {{customer_name}}，感谢您联系 {{store_name}}。
您的订单 {{order_number}} 目前的状态是：{{order_status}}。请问是要问这张订单，还是有其他需要帮忙的？
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. Your order {{order_number}} is {{order_status}}. Is that what you’re asking about, or can I help with something else?
6. Short and simple
When to use it: when you want the greeting out of the way so the customer just asks.
您好 {{customer_name}}，感谢您联系 {{store_name}}。请问有什么可以帮您？
In English: Hi {{customer_name}}, thanks for messaging {{store_name}}. How can I help?
7. Sale period greeting
When to use it: while a sale is running, so customers know it applies.
您好 {{customer_name}}，欢迎来到 {{store_name}}！我们的 {{sale_name}} 促销进行到 {{end_date}}。
告诉我您想找什么，我帮您查促销价和库存。
In English: Hi {{customer_name}}, welcome to {{store_name}}! Our {{sale_name}} sale is on until {{end_date}}. Tell me what you’re looking for and I’ll check the sale price and stock.
8. Wholesale or bulk buyer
When to use it: when the customer is tagged as a trade or wholesale buyer.
您好 {{customer_name}}，感谢您联系 {{store_name}} 批发部。
请把需要的产品和数量发给我，我帮您查库存和批发价。
In English: Hello {{customer_name}}, thanks for messaging {{store_name}} about wholesale. Send me the products and quantities you need and I’ll check stock and your trade prices.
Send these automatically with AeroChat
AeroChat sends the greeting as soon as the first message arrives, then answers what the customer asks. You don’t need a separate Chinese greeting set up. AeroChat replies in the language the customer writes in, and these templates show the tone to ask for. It picks the version from what it knows about the chat:
- New or returning: AeroChat checks the phone number against customers in your store platform, such as Shopify, WooCommerce or Wix.
- Ad and product page: the ad or page that opened the chat sets the product name and price.
- Open order: once the customer is verified by email or phone, the order status comes from your store.
- Next step: stock, sizes, delivery and payment links follow in the same chat.
Copy this into AeroChat
When a customer sends the first message in a chat, greet them by name in the language they write in. In Chinese, use 您, keep it short and warm. If they came from an ad or a product page, name that product and its price. If they have an open order, give its status once they are verified by email or phone. Then answer their question from our store: stock, sizes, delivery and payment.
Change the hours, timings and template names to your own before you paste it.
This template in other languages
Related
- WhatsApp auto-replies and FAQs
- Click-to-WhatsApp ads
- WhatsApp welcome message templates
- WhatsApp away message templates in Chinese
- Multilingual chat
Questions
Do I need an approved template for a greeting message in Chinese?
No. A greeting message replies to a message the customer just sent, so it is inside the 24-hour customer service window and goes out as a normal message, in any language.
Do I need to set up a separate Chinese version?
No. AeroChat writes in the language the customer uses. Use these templates to show the tone you want in Chinese, such as how polite or casual to be.
What if the customer writes in English, or mixes Chinese and English?
AeroChat replies in the language the customer writes in. If they mix Chinese with English words, or switch language halfway through the chat, AeroChat follows them. You don’t need to set a language per customer.
Can the greeting use the customer’s name?
Yes, when AeroChat finds the name on their WhatsApp profile or in your store’s customer records.
AeroChat also answers your customers in Chinese on every channel. See AI customer service in Chinese.
Greet every customer in Chinese and answer what follows
Connect your WhatsApp number and your store, and AeroChat greets each customer and answers stock, delivery and order questions in Chinese in the same chat. Start your 7-day free trial. No credit card needed. See plans on the pricing page.
On Shopify? Install AeroChat from the Shopify App Store.