WhatsApp shipping update templates in Chinese

A WhatsApp shipping update in Chinese tells the customer their order has shipped, with the courier, tracking link and expected delivery date. Below are 9 updates written in Chinese for shipped orders, split parcels, preorders, courier changes, address problems and cash on delivery, each with an English gloss. AeroChat sends them when an order is fulfilled and answers “where is my order?” from live tracking in the customer’s language.

What a shipping update should do

Every shipping update you send is a “where is my order?” question you don’t have to answer. Include the courier name, the tracking link and the expected delivery date. If the order shipped in parts, say what’s in each parcel.

Keep it to the facts of the shipment, so it can stay a utility message.

Writing updates in Chinese

These templates are in Simplified Chinese as written by sellers in Malaysia and Singapore. “您” keeps the tone polite. Full-width punctuation such as ， and ： is standard in Chinese messages.

Customers in Malaysia and Singapore often mix English into Chinese, for example “我的order到了吗”. A reply in Chinese that keeps familiar terms such as COD reads naturally to them.

The variables stay in English, such as {{customer_name}}. AeroChat fills them from your store data when it sends the message.

The WhatsApp rules that apply

If the customer messaged you in the last 24 hours, you can send any of these as a free-text reply. Outside that 24-hour customer service window, a business-initiated message needs an approved template. These messages fit Meta’s utility category when they are about the customer’s own order or account and contain nothing promotional. Meta’s guidelines say utility templates must not promote products, upsell, cross-sell or include offers. A template that mixes an update with a promotion is classed as marketing. See the WhatsApp message templates guide, WhatsApp message templates and template approval.

When you create a template, Meta asks you to assign it a language code. For Chinese that is zh_CN. Meta does not translate templates, so you supply the Chinese text yourself. A template with the same name in several languages counts as a separate template for each language.

Source: Meta’s WhatsApp template category guidelines and message template docs on developers.facebook.com, as of November 2026.

9 WhatsApp shipping update templates in Chinese

Copy a template, change the wording to match how your store talks, and keep the variables in double curly brackets. Each one has an English gloss underneath so your team knows what it says.

1. Order shipped

Use when the order is handed to the courier.

{{customer_name}}您好，您在{{store_name}}的订单{{order_number}}已经寄出。
快递公司：{{courier_name}}
追踪链接：{{tracking_url}}
预计送达：{{delivery_date}}

In English: Hello, your order from the store has shipped. Courier, tracking link and expected delivery date are listed.

2. Short shipped update

Use for local, fast deliveries.

{{customer_name}}您好，订单{{order_number}}已在路上，预计{{delivery_date}}送达。追踪链接：{{tracking_url}}

In English: Hello, your order is on its way and should arrive on the date shown. Tracking link.

3. Split shipment

Use when the order ships in more than one parcel.

{{customer_name}}您好，您的订单{{order_number}}将分{{parcel_count}}个包裹寄出。
包裹1：{{parcel_1_items}}，追踪{{tracking_url_1}}
包裹2：{{parcel_2_items}}，追踪{{tracking_url_2}}

In English: Hello, your order is shipping in several parcels. The items and tracking for each parcel are listed.

4. Preorder shipped

Use when a preorder finally ships.

{{customer_name}}您好，好消息！您预购的{{product_name}}（订单{{order_number}}）已经寄出。
追踪链接：{{tracking_url}}，预计送达：{{delivery_date}}。

In English: Hello, good news. Your preordered product has shipped. Tracking link and expected delivery date are shown.

5. Courier changed

Use when the parcel moves to a different courier for final delivery.

{{customer_name}}您好，您的订单{{order_number}}已转交{{new_courier_name}}进行最后派送。
新的追踪链接：{{tracking_url}}

In English: Hello, your order has been handed to a new courier for final delivery. Here is the new tracking link.

6. Parcel in transit, no update

Use when tracking hasn’t moved for a few days.

{{customer_name}}您好，您的订单{{order_number}}仍在{{courier_name}}运送中。
物流信息自{{last_scan_date}}后暂未更新，包裹在转运站之间时偶尔会这样。我们会持续跟进，有任何变化会在这里通知您。

In English: Hello, your order is still in transit with the courier. Tracking has not updated since the date shown, which sometimes happens between transit hubs. We are following up and will tell you here if anything changes.

7. Address problem

Use when the courier reports an address issue.

{{customer_name}}您好，{{courier_name}}无法确认订单{{order_number}}的地址：{{shipping_address}}
请回复完整地址，包括门牌号、单位号和邮编，我们会尽快为您更新。

In English: Hello, the courier could not confirm the address for your order. Please reply with the full address, including house number, unit number and postal code, and we will update it quickly.

8. Shipped with cash on delivery

Use for COD orders, so the customer knows the amount.

{{customer_name}}您好，您的订单{{order_number}}已由{{courier_name}}寄出。
请在{{delivery_date}}到货时准备好{{order_total}}货到付款。
追踪链接：{{tracking_url}}

In English: Hello, your order has shipped with the courier. Please have the amount shown ready for cash on delivery when it arrives on the date shown. Tracking link.

9. Arrived at local hub

Use when the parcel reaches the last depot.

{{customer_name}}您好，您的订单{{order_number}}已到达{{hub_location}}转运站，预计{{days_to_delivery}}天内派送。

In English: Hello, your order has reached the local hub and should be out for delivery within the number of days shown.

Send these automatically with AeroChat

AeroChat sends shipping updates when an order is fulfilled in your store platform, such as Shopify, WooCommerce or Wix, and when the courier’s tracking changes. Tracking comes from couriers or tracking apps connected through their API, for example EasyParcel or AfterShip:

Shipped, split and preorder updates: triggered by fulfillments on the order, with the tracking number and courier from each one.
Expected delivery date: comes from the courier’s estimate when it gives one.
No update and new courier: triggered by tracking events or by no scan for the number of days you set.
Address problems: AeroChat takes the corrected address in the chat, reads it back and updates the order or passes it to the courier.
“Where is my order?”: AeroChat verifies the customer by email or phone and gives the live status, in Chinese if that is how they ask.

See WhatsApp order tracking and stopping “where is my order” questions.

This template in other languages

Questions

Is a shipping update a utility template?

Yes. Meta’s guidelines give a notice that a package is on its way, with tracking details, as a utility example. Keep offers out of it.

Do I need a separate approved template in Chinese?

Yes, for messages sent outside the 24-hour window. Meta asks for a language code on each template, zh_CN for Chinese, and does not translate it for you. Each language version of the same template counts toward your template limit.

What if the customer writes back in English or mixes languages?

AeroChat replies in the language the customer writes in, including messages that mix Chinese and English. The template sets the first message, and the chat continues in their language.

Should I use “您” or “你”?

Use “您” in store messages. It is polite and suits every customer. “你” is fine in a casual chat once the customer uses it, but templates should stay with “您”.

What if tracking stops updating?

Tell the customer before they ask, say you’re watching it, and give a date for the next update. See what to tell customers when tracking isn’t updating.

Send Chinese shipping updates from live tracking

Connect your store and courier, and AeroChat sends shipping updates on WhatsApp and answers “where is my order?” from live tracking, in Chinese or whichever language the customer writes in. Start your 7-day free trial. No credit card needed.

Start your 7-day free trial

On Shopify? Install AeroChat from the Shopify App Store.