Shopify Chatbot in Malaysia: Answer, Sell and Ship on WhatsApp From Your Store
AeroChat is a Shopify chatbot that Malaysian stores install from the Shopify App Store. It answers product, stock, shipping and order questions from your real Shopify data on WhatsApp, Instagram, Messenger, Telegram, web chat and email, in Bahasa Malaysia, English, Chinese or Manglish. It sends payment links in the chat, confirms cash on delivery orders and books delivery with POS Malaysia, so the chat ends with the job done.
Malaysian shoppers ask before they buy. “Ada stok size L?”, “Berapa postage to Sabah?”, “Can COD?” Many of these questions arrive on WhatsApp, and many come at night or during a sale, when nobody is free to reply. AeroChat is Built for Shopify. It reads the same store data your team sees and replies in the language the customer used.
What AeroChat does on a Malaysian Shopify store
- Answers product and stock questions from your synced Shopify catalog, with the variant, the price in ringgit and whether it is in stock.
- Quotes shipping from your Shopify shipping rates, including the rates you set for Sabah and Sarawak.
- Answers “where is my order?” after verifying the customer’s email or phone. It reads the order and tracking in Shopify. Orders are never stored. See order status on Shopify.
- Recommends products from your own catalog when a shopper describes what they need. See product recommendations.
- Takes payment in the chat. AeroChat sends a payment link for the agreed total and detects the payment automatically. Airwallex is built in, and Malaysian gateways such as Billplz, CHIP, Fiuu and Razorpay Curlec connect through their APIs.
- Confirms COD orders on WhatsApp before you pack them. See cash on delivery confirmation in Malaysia.
- Books the delivery. POS Malaysia is built in, so AeroChat books the shipment and sends the tracking number in the same chat.
- Changes and cancels orders within the rules you set, such as address changes before packing and cancellations.
What it looks like on WhatsApp
Customer: Hi, the Batik shirt navy ada size XL? Postage to Kota Kinabalu berapa? (example)
AeroChat: Ada. The Batik shirt in navy, size XL, is in stock at RM129. Postage to Kota Kinabalu is RM15 (example). Want me to reserve it for you?
Customer: Ok, I take one. Pay online boleh?
AeroChat: Boleh. That’s RM144 in total. Here’s your payment link.
AeroChat: Payment received, terima kasih. Your order #6031 is confirmed and booked with POS Malaysia. Tracking: ER987654321MY (example).
In Shopify: order #6031 is created and marked paid. The shipment is booked with POS Malaysia.
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Check the product and variant in our Shopify store and tell them the price in RM and whether it is in stock.
- Ask for their delivery address and quote shipping from our Shopify shipping rates.
- Create the order in Shopify and send a payment link for the total.
- When the payment comes through, mark the order paid and thank them.
- Book the shipment with POS Malaysia and send the tracking number.
- If they ask for cash on delivery, create the order as COD and send our COD confirmation template.
- If they ask for a discount, offer only the codes we have approved.
Reply in the customer’s language, including Bahasa Malaysia, Chinese and Manglish.
Change the courier, the gateway and the discount rules to your own before you paste it.
Local systems it connects to in Malaysia
- Payments: Airwallex (built in, open an account if you don’t have one), Billplz, CHIP, Fiuu, Razorpay Curlec, Stripe and HitPay.
- Delivery: POS Malaysia (built in), EasyParcel, Lalamove and GrabExpress.
- Accounting: SQL Account, AutoCount and Bukku connect through their APIs, for stock or invoice questions your Shopify data does not cover.
- Marketplaces: AeroChat answers buyers in TikTok Shop buyer chat and supports Shopee and Lazada, alongside your Shopify store.
How to set it up
- Install AeroChat from the Shopify App Store and connect your store. Products sync automatically.
- Connect your WhatsApp Business number with embedded signup. With coexistence you can keep the WhatsApp Business app on the same number. Add Instagram, Messenger and web chat in the same dashboard.
- Describe your workflows in your own words, or paste the recipe above. AeroChat builds them.
- Add the API keys for the gateway or courier you use, in the dashboard.
- Turn the workflow on and test it from your own phone.
No code is needed. More on choosing a Shopify chatbot in what a Shopify AI chatbot should do and the best WhatsApp chatbot in Malaysia.
Questions
Does it reply in Bahasa Malaysia and Chinese?
Yes. AeroChat replies in the customer’s language, including Bahasa Malaysia, English, Chinese and mixed messages in Manglish.
Do I need the WhatsApp Business API?
For automated replies and order templates, yes. AeroChat connects your number to the WhatsApp Business Platform through Meta’s embedded signup. See WhatsApp Business API in Malaysia.
Can it hand a chat to my team?
Yes. AeroChat finishes the job in the chat where your rules allow it. When a request is outside the rules you set, such as a refund above your limit, it passes the chat to your team with the order details.
How much does it cost?
Plans are on the pricing page. WhatsApp message fees are charged by Meta at Malaysia’s rate. See WhatsApp pricing.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Put AeroChat on your Malaysian Shopify store
Install it, connect WhatsApp, and ask your own number whether your best seller is in stock in size M.
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