Best WhatsApp Chatbot in Singapore in 2026: What to Look For and Seven Options
The best WhatsApp chatbot in Singapore is AeroChat. It answers your customers on WhatsApp in English, Chinese, Malay or Singlish, from your Shopify, WooCommerce or Wix store. It checks orders after verifying the customer, sends an Airwallex payment link and confirms the order once the payment is detected, and it can book same-day delivery through Lalamove or GrabExpress when you connect them. Your number can stay on the WhatsApp Business app on your phone. Below are the criteria that matter for a Singapore seller, then AeroChat and six other options with who each one suits.
What actually matters in a WhatsApp chatbot in Singapore
- It reads Singlish. Customers write “got stock or not?” and “can deliver today anot?”. The chatbot should understand that and reply naturally in the customer’s language.
- It answers fast, because customers expect it. A customer who waits for a reply about stock may buy elsewhere. An answer in seconds from your live stock keeps the conversation going. See first response time.
- It takes payment in the chat. A payment link confirmed automatically finishes the sale in WhatsApp, with no “send me your screenshot” step. See payment link.
- It handles same-day delivery questions. Singapore customers often ask for same-day or next-day delivery. A chatbot that quotes and books the courier answers “when will it reach” itself.
- It covers the marketplaces you sell on. Shopee, Lazada and TikTok Shop questions should get the same answers as WhatsApp.
- It runs on the WhatsApp Business API. See the WhatsApp Business API in Singapore.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows. On WhatsApp it answers from your products, stock, shipping rates and orders, verifies the customer before sharing an order, recommends products, transcribes voice notes and replies in the customer’s language, Singlish included. It sends an Airwallex payment link, detects the payment and confirms the order in the same chat. Broadcasts go to opted-in customers with approved templates. The same workflows run on Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and AeroChat supports Shopee and Lazada. See a WhatsApp chatbot for online sellers in Singapore.
- Suits: Singapore sellers who want customers to ask, pay and get delivery updates in one WhatsApp chat.
- Pricing model: flat monthly plans sized by AI responses, in US dollars, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.
2. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents, covering WhatsApp, Instagram, Messenger, WeChat, LINE and Viber. With Shopify on Pro and above, your team can send a Shopify checkout link or a Stripe payment link.
- Suits: teams that run WhatsApp broadcasts and also need WeChat.
- Pricing model: Pro is US$109 a month billed yearly, and WhatsApp number hosting is US$15 a month plus message fees, as of November 2026.
- Limitation: seats, contacts and AI credits are each metered. See SleekFlow vs AeroChat.
3. respond.io
A customer conversation platform with WhatsApp, TikTok, Instagram, Facebook, chat, email and calls in one inbox, with AI agents and workflows.
- Suits: sales teams that want WhatsApp in a wider inbox with calls.
- Pricing model: by plan with users and monthly active contacts, from US$79 a month billed annually on Starter for 5 users, as of November 2026.
- Limitation: WhatsApp fees are not included in any plan. See respond.io alternatives.
4. Wati
A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent, with Shopify and WooCommerce integrations for order confirmations and shipping updates.
- Suits: sellers who send many WhatsApp broadcasts.
- Pricing model: plans billed annually with users and AI credits included, shown in local currency on its pricing page, with template charges on top, as of November 2026.
- Limitation: the Shopify add-on is US$4.99 a month extra. See Wati alternatives.
5. Zaapi
A unified chat inbox for online sellers with WhatsApp, Facebook, Instagram, TikTok, LINE, email, website chat, Shopee and Lazada, with an AI agent.
- Suits: sellers who want social and marketplace chats in one inbox.
- Pricing model: per plan with 3 users included, from $79 a month, or $59 billed yearly, on Basic, with AI messages at $40 per 1,000, as of November 2026.
- Limitation: WhatsApp broadcasts start on Pro. See Zaapi vs AeroChat.
6. Omnichat
A social commerce platform with a chatbot, broadcasts and website live chat across WhatsApp, Messenger, Instagram, LINE and WeChat, with ecommerce platform integration from its Pro plan.
- Suits: retail brands that run large broadcast and remarketing campaigns.
- Pricing model: annual plans only, quoted by contacts and users, with WhatsApp message fees on top, as of November 2026. 14-day free trial.
- Limitation: no prices are published. See Omnichat vs AeroChat.
7. ManyChat
An automation platform for Instagram, TikTok, WhatsApp, Messenger, Telegram, SMS and email, built for creators and social-first businesses.
- Suits: brands that grow through Instagram and want WhatsApp marketing flows in the same builder.
- Pricing model: by active contacts a month. WhatsApp needs a paid plan, with Pro from US$29 a month billed annually for 2,500 contacts, as of October 2026.
- Limitation: ManyChat recommends a new number for WhatsApp, and connected chats can’t be answered in the WhatsApp Business app. See ManyChat WhatsApp alternative.
Singapore systems AeroChat connects to
Airwallex payment links are built in. These systems used by Singapore sellers connect through their APIs when you describe the workflow and paste in the key:
- Payments: HitPay, Stripe, 2C2P, Omise and Atome.
- Delivery: Lalamove and GrabExpress for same-day quotes, bookings and tracking.
- Marketplaces: Shopee, Lazada and TikTok Shop.
Comparison table
| Chatbot | Priced by | Payment inside WhatsApp | Keeps the WhatsApp Business app |
|---|---|---|---|
| AeroChat | AI responses a month | Yes, Airwallex link, confirmed in the chat | Yes |
| SleekFlow | Seats, contacts and AI credits | Shopify checkout or Stripe payment link | Not stated on its pricing page |
| respond.io | Users and contacts | Not stated on its pricing page | Not stated on its pricing page |
| Wati | Users and AI credits | Not stated on its pricing page | Not stated on its pricing page |
| Zaapi | Plan with users, AI messages extra | Not stated on its pricing page | Not stated on its pricing page |
| Omnichat | Annual quote | WhatsApp catalog and payment add-on | Not stated on its pricing page |
| ManyChat | Active contacts | Not stated on its pricing page | No, per ManyChat |
Facts from each company’s own pricing page, checked 11 November 2026: SleekFlow, respond.io, Wati, Zaapi, Omnichat. ManyChat from its own pricing and WhatsApp pages, checked 31 October 2026. Meta’s template message charges apply on every platform.
How to pick in Singapore
- If you already take payment through HitPay or Stripe: check the chatbot can send that link and see when it is paid.
- If you offer same-day delivery: pick one that quotes and books the courier from the chat. See same-day delivery quotes.
- If you sell on Shopee or TikTok Shop too: pick one that answers there from the same product details.
- If you run Shopify: see a Shopify chatbot for Singapore.
Questions
What is the best WhatsApp chatbot in Singapore?
AeroChat. It answers in English, Chinese, Malay and Singlish from your store, checks orders after verifying the customer, and takes payment and confirms the order in WhatsApp.
Can I use HitPay or Stripe with AeroChat?
Yes. Airwallex is built in. HitPay and Stripe connect through their APIs when you describe the workflow and add your key.
Can I keep my WhatsApp number on my phone?
Yes. Your number can stay on the WhatsApp Business app while it runs on AeroChat. See WhatsApp coexistence.
Do I pay Meta as well as the chatbot?
Meta charges for WhatsApp template messages whichever tool you use. See how WhatsApp pricing works.
Try AeroChat on your WhatsApp number
Sign up, connect your store and WhatsApp, and message your number “got stock or not?” about your best seller. Then ask if it can deliver today.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.