Omnichat vs AeroChat: Retail CRM vs Finishing the Sale in Chat
Omnichat is an omnichannel CRM for retail brands, sold on annual quotes, and AeroChat runs the customer’s request inside the chat with published plans and a self-serve trial. Omnichat suits a retail brand in Asia that needs WeChat or LINE, member data and marketing modules in one platform. AeroChat suits an online store that wants customers to ask, pay and get delivery updates in one conversation, on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email.
Omnichat and AeroChat at a glance
| Omnichat | AeroChat | |
|---|---|---|
| What it is | An omnichannel CRM and customer experience platform for retail, with AI agents, campaigns and member data | Chat infrastructure that runs your customer service and sales workflows, for online stores and service businesses |
| Pricing model | Annual plans by contacts and seats, quoted by sales, with WhatsApp and LINE fees on top | Flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies don’t count toward the plan |
| Channels | WhatsApp, LINE, WeChat, Messenger, Instagram, TikTok and website live chat | Web chat, WhatsApp, Instagram, Messenger, Telegram, email and TikTok Shop buyer chat, plus comment replies on Instagram and Facebook. Shopee and Lazada are supported too |
| What it does in chat | AI agents for shopping, sales and support with handover to staff, campaigns, coupons, games, and a WhatsApp catalog and checkout add-on | Answers from your store data, verifies the customer before sharing an order, sends a payment link and confirms payment, books delivery and runs any workflow you describe |
| Setup | Onboarding with Omnichat’s team. E-commerce member data and cart history on Pro and above | Connect your store (Shopify, WooCommerce or Wix) and channels. Describe a workflow in your own words, add the system’s key, and AeroChat builds it |
Omnichat details from omnichat.ai/pricing and omnichat.ai, checked 11 November 2026.
Where AeroChat is different
It finishes the sale in the chat
When a customer says “I’ll take it”, AeroChat sends an Airwallex payment link in the same conversation, detects the payment and confirms the order. In Malaysia it then books the delivery with POS Malaysia and sends the tracking number in the same thread. The customer never types “paid”, and AeroChat never sees card numbers or holds your funds.
Plans you can see and start yourself
Omnichat’s plans are quoted and annual only. AeroChat publishes its plans, has a 7-day free trial and runs month to month. Admin users are not limited, and your team’s replies never use the allowance.
Marketplaces and couriers
AeroChat answers buyers in TikTok Shop buyer chat, supports Shopee and Lazada, and books delivery in the chat in Malaysia.
Describe a workflow and it is built
Instead of drawing a flow, you describe what you want in your own words, for example “when a customer asks where their order is, verify their email, check the order and send the tracking link”, paste in the key of the system you are connecting, and AeroChat builds it. No code needed. Any system with a public API connects this way. See the integrations it already has pages for.
When Omnichat may suit you better
- You need WeChat or LINE. Omnichat lists both. AeroChat does not list WeChat or LINE today.
- You run a large retail CRM program. Omnichat offers member data, OMO sales, sales attribution and social CDP features on its higher tiers.
Pricing as of November 2026
Omnichat does not publish prices. Its pricing page shows a quote button on each plan, and its FAQ says plans are annual only, with a 14-day free trial. WhatsApp and LINE API fees are not included.
| Omnichat plan | Contacts | Users |
|---|---|---|
| Basic | 10,000 | 3 |
| Pro | 25,000 | 3 |
| Enterprise | 100,000 | 10 |
| Customization | Unlimited | Unlimited |
AeroChat has flat monthly plans sized by AI responses, with no per-resolution fees. Every plan has a 7-day free trial and no limit on admin users, and your team’s replies don’t count toward the plan. Payment links and WhatsApp broadcasts start on Growth. See current plans on the pricing page.
Switching from Omnichat to AeroChat
- Connect your store and channels. Shopify, WooCommerce and Wix are built in, and your WhatsApp number can stay on the WhatsApp Business app on your phone at the same time.
- Bring your knowledge across. Add your policies, FAQs and pages so the answers match what your customers already get.
- Describe your workflows. Order status, returns, bookings and taking payment in the chat. AeroChat builds each one from your description.
- Recreate your approved templates. Business-initiated WhatsApp messages outside the 24-hour window need approved templates. See WhatsApp message templates.
- Run both for a while if you like. AeroChat can answer on one channel while you compare, then take over the rest.
Questions
Is AeroChat or Omnichat better for an online store?
If you want customers to pay and get delivery updates in the chat, with plans you can start on yourself, AeroChat is the better fit. If you need WeChat or LINE and a retail CRM, Omnichat is an option to look at.
Does AeroChat work with Shopify?
Yes. Shopify is built in, along with WooCommerce and Wix. See the Shopify integration.
Can AeroChat take payment inside WhatsApp?
Yes. AeroChat sends an Airwallex payment link and confirms the order once it is paid.
Can I keep my WhatsApp number?
Yes, and it can stay on the WhatsApp Business app on your phone at the same time.
See AeroChat finish a sale
Sign up, connect your store and WhatsApp, and ask your own number for a product you sell. Then say “I’ll take it”.
Start your 7-day free trial. No credit card needed.
On Shopify? Install AeroChat from the Shopify App Store.