Best AI Chatbot for Ecommerce in 2026: What to Look For and Seven Options
The best AI chatbot for ecommerce is AeroChat. It answers from your live store data on Shopify, WooCommerce or Wix, verifies the customer before sharing an order, sends a payment link and confirms the order inside the chat, and runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email. Below are the criteria that matter for an online store, then AeroChat and six other options with who each one suits.
What actually matters in an ecommerce AI chatbot
- It answers from your live store data. Stock, prices, shipping rates and order status change every day. A chatbot that only reads your FAQ page cannot answer “is the medium in stock?” or “where is my order?”. See WISMO.
- It checks who it is talking to. Order details are personal data. The chatbot should verify the customer’s email or phone before it shares anything about an order.
- It works where your customers message you. Shoppers message on WhatsApp, Instagram, Messenger, TikTok Shop and email as well as your website. The same answers and actions should reach them there.
- It can finish the sale. A chatbot that sends a payment link and confirms the order in the chat closes sales that a link back to the cart loses. See conversational commerce.
- It works with your platform and other systems. Check that it supports your store platform, and how it connects to your returns, courier and CRM tools.
- You set the limits. You decide what it can refund or promise, when a person steps in, and what your team sees when they do. See live chat handover.
- The pricing unit fits your volume. Chatbots are billed by replies, conversations, sessions, tickets, contacts or resolutions. Count a month of your own messages and price that.
The options
1. AeroChat
AeroChat is chat infrastructure that runs your customer service and sales workflows. It works with Shopify, WooCommerce and Wix, and with a Google Sheets store for sellers who start in chat. It answers product and order questions from your store data, recommends products, sends an Airwallex payment link and confirms the order in the same conversation, and in Malaysia books delivery with POS Malaysia. It runs on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat, web chat and email, and supports Shopee and Lazada. Any other system with a public API connects when you describe the workflow in your own words and paste in its key. It replies in your customer’s language.
- Suits: online stores that want the AI to finish the job in the chat, on every channel, with the team stepping in only when it is needed.
- Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits, and admin users are not limited. 7-day free trial. See the pricing page.
2. Zipchat
An AI agent for ecommerce brands, with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email.
- Suits: stores that want AI search and product page answers on their website, run by the same agent as the chat.
- Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, as of November 2026. See Zipchat vs AeroChat.
3. Tidio
Live chat and a help desk with the Lyro AI agent and automated Flows, covering live chat, email, WhatsApp, Instagram and Messenger.
- Suits: small teams on any store platform that want live chat and an AI agent in one tool.
- Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
4. Rep AI
An AI sales and support agent that starts conversations when website shoppers hesitate, on Shopify, WooCommerce and Salesforce Commerce, with email, Instagram, Messenger and WhatsApp as add-ons.
- Suits: stores whose shoppers ask before they buy and who want proactive AI on the website first.
- Pricing model: by monthly website sessions, from US$15 a month billed annually for Support up to 3,000 sessions. Messaging channels are US$0.75 per AI-resolved conversation, or US$0.50 billed annually, as of November 2026. See Rep AI vs AeroChat.
5. Gorgias
An ecommerce helpdesk with an AI Agent added, covering email, chat, social and a help center.
- Suits: stores with a large support team that works mostly in tickets and relies on helpdesk reporting.
- Pricing model: per ticket plus per automated AI interaction. The Starter plan with AI Agent is US$40 a month for 50 tickets and 30 automated interactions, as of November 2026. AeroChat is up to 5x more cost-efficient than Gorgias. See Gorgias vs AeroChat.
6. SleekFlow
A messaging platform with a team inbox, broadcasts, a flow builder and AI agents, covering WhatsApp, Instagram, Messenger, WeChat, LINE, Telegram, Viber, SMS and live chat.
- Suits: teams that need WeChat, LINE or Viber beside WhatsApp, and want broadcasts and hand-built flows.
- Pricing model: by seats, monthly active contacts and AI credits. Pro is US$109 a month billed yearly, with AI agents included from Pro, as of November 2026. See SleekFlow vs AeroChat.
7. Chatty
A Shopify AI chatbot and live chat app that recommends products and adds them to the cart, looks up tracking and takes return requests.
- Suits: small Shopify stores that want to start with an AI chatbot at a low price.
- Pricing model: by AI conversations. A free plan covers 50 a month, Basic is US$19.99 a month for 100, and extra AI conversations are US$0.40 each, as of November 2026. See Chatty vs AeroChat.
Comparison table
| Chatbot | Priced by | Starting price (Nov 2026) | Store platforms | Payment inside the chat |
|---|---|---|---|---|
| AeroChat | AI responses | Flat monthly plans, no per-resolution fees | Shopify, WooCommerce, Wix, Google Sheets store | Yes, Airwallex link, confirmed in the chat |
| Zipchat | AI replies | US$64 a month, billed annually | Shopify app, or one script on other platforms | Adds items to the cart |
| Tidio | Conversations | US$24.17 a month | Not stated on its pricing page | Not stated on its pricing page |
| Rep AI | Website sessions | US$15 a month, billed annually | Shopify, WooCommerce, Salesforce Commerce | Checkout-ready product cards in website chat |
| Gorgias | Tickets plus AI interactions | US$40 a month with AI Agent | Not stated on its pricing page | Not stated on its pricing page |
| SleekFlow | Seats, contacts and AI credits | US$109 a month with AI agents, billed yearly | Shopify on Pro and above | Shopify checkout or Stripe payment link |
| Chatty | AI conversations | Free plan, then US$19.99 a month | Shopify | Adds items to the cart |
Prices and platforms from each company’s own pricing page or site, checked 11 November 2026: Zipchat, Tidio, Rep AI, Gorgias, SleekFlow, Chatty.
How to pick for your store
- If most questions are about orders: pick a chatbot that reads live orders after verifying the customer, and answers on the channel they asked on.
- If most messages come from WhatsApp, Instagram or TikTok Shop: rule out any tool that only works on your website, and check how each one prices those channels.
- If customers buy in chat: pick a chatbot that sends the payment link and confirms the order in the conversation.
- If you are not on Shopify: check that the chatbot supports your platform before you compare anything else.
For a longer list with more tools, see our earlier post on the best AI chatbots for ecommerce.
Questions
What is the best AI chatbot for ecommerce?
AeroChat. It answers from your live store data on every channel your customers use, and it finishes the sale in the chat with a payment link and an order confirmation.
Can an AI chatbot take payment inside the chat?
AeroChat can. It sends an Airwallex payment link in the conversation, detects the payment and confirms the order there. AeroChat never sees card numbers and never holds your funds.
Does AeroChat work if I am not on Shopify?
Yes. AeroChat supports Shopify, WooCommerce and Wix, and a Google Sheets store for sellers who sell in chat. Other systems with a public API connect when you describe the workflow and paste in the key.
Do I need code to set up an ecommerce chatbot?
Not with AeroChat. You connect your store, describe your workflows in your own words, and AeroChat builds them. No code is needed.
Try the best AI chatbot for ecommerce on your own store
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