Best Chatbot for WooCommerce in 2026: What to Look For and Seven Options

The best chatbot for WooCommerce is AeroChat. Its WordPress plugin syncs your products, variants, prices, stock, coupons and shipping rates, and a WooCommerce REST API key lets it look up orders after checking the customer’s email or phone. It can take an order in the chat, send an Airwallex payment link, and create the WooCommerce order once the payment comes in. It runs on your site’s web chat and on WhatsApp, Instagram, Messenger, Telegram, TikTok Shop buyer chat and email. Below are the criteria that matter for a WooCommerce store, then AeroChat and six other options with who each one suits.

What actually matters in a chatbot for WooCommerce

• It syncs your catalog. Variable products, stock per variant, coupons and shipping zones are where customers’ questions come from. See WooCommerce product questions in chat.
• It reads orders safely. Order lookups go through the WooCommerce REST API. Use a read-only key for lookups, and make sure the chatbot checks the customer before it shares an order. See WooCommerce order status in chat.
• It can write to your store when you allow it. Creating an order or adding an order note needs a read and write key and a clear rule for when it happens.
• It works with your payment plugin. If you take payment by Stripe, PayPal or another gateway, the chatbot should send a link and confirm payment without the customer saying “paid”. See WooCommerce payment links in chat.
• It answers on WhatsApp too. Many WooCommerce customers prefer WhatsApp to the site chat, especially for cash on delivery orders. See cash on delivery confirmation.
• It does not slow your site. Check what the plugin loads on each page and how its widget is added.

The options

1. AeroChat

AeroChat is chat infrastructure that runs your customer service and sales workflows. It connects to WooCommerce in two ways. The AeroChat WordPress plugin, connected with a WordPress Application Password, syncs products, variants, prices, stock, coupons, shipping zones and rates, and your pages and posts. A WooCommerce REST API key gives it orders, order notes and customers. It answers product, stock, coupon and shipping questions, quotes shipping by country, and looks up orders after checking the email or phone matches. When a customer wants to buy, it confirms the items, sends an Airwallex payment link and creates the WooCommerce order only after payment is complete. Order changes become a note on the order and a handover to your team. You describe each workflow in your own words, and AeroChat asks for the keys by name so you enter them in the dashboard, not in the chat. See AeroChat for WooCommerce.

• Suits: WooCommerce stores that want customers to ask, buy and check orders in one chat, on the site and on WhatsApp.
• Pricing model: flat monthly plans sized by AI responses, with no per-resolution fees. Your team’s replies use no credits. 7-day free trial. See the pricing page.

2. Tidio

Live chat and a help desk with the Lyro AI agent and Flows. Its WordPress plugin lets your team view visitor carts and order history and send product cards in the chat, and it runs abandoned cart chatbot campaigns.

• Suits: small WooCommerce stores whose main channel is website live chat.
• Pricing model: by conversations. Starter is US$24.17 a month for 100 billable conversations, and Lyro starts at US$32.50 a month for 50 AI conversations, as of November 2026.
• Limitation: its plugin page does not list order status lookups by the AI. See AeroChat vs Tidio for WordPress.

3. Zipchat

An AI agent for ecommerce brands, with website chat, AI search and product page answers, plus WhatsApp, Instagram, Messenger and email. Zipchat lists WooCommerce among its native integrations.

• Suits: stores that want AI search and product page answers on the site, run by the same agent as the chat.
• Pricing model: by AI replies, from US$64 a month billed annually for 750 replies, as of November 2026.
• Limitation: Zipchat says TikTok Shop is not one of its channels. See Zipchat vs AeroChat.

4. Crisp

A shared inbox with live chat, an AI agent, a knowledge base and many channels, including WhatsApp, Instagram, Messenger, email, Telegram, LINE and Viber. It lists WooCommerce among its ecommerce integrations.

• Suits: teams that want one inbox for many messaging apps, priced per workspace.
• Pricing model: per workspace. Mini is US$45 a month for 4 agents with about 90 automated conversations of AI credit, and Essentials US$95 for 10 agents, as of November 2026.
• Limitation: the included AI credit is small, so most stores will buy more as AI use grows. See Crisp vs AeroChat.

5. Wati

A WhatsApp-first platform with a team inbox, broadcasts, chatbots and the Astra AI agent. Its WooCommerce integration sends order confirmations and shipping updates that customers can reply to.

• Suits: WooCommerce stores that send many WhatsApp order updates and broadcasts.
• Pricing model: plans billed annually with users and Wati AI credits included, shown in local currency on its pricing page, with template message charges on top, as of November 2026.
• Limitation: it is built around WhatsApp rather than your site’s chat. See Wati alternatives.

6. Interakt

A WhatsApp and Instagram marketing and support tool with a team inbox, chatbots and campaigns. WooCommerce is one of its free apps.

• Suits: stores that want WhatsApp order notifications and campaigns at a low monthly price.
• Pricing model: Growth is US$55 a month plus taxes, with WhatsApp AI agents a US$74.99 add-on and template charges on top, as of November 2026.
• Limitation: its Shopify features are listed in more detail than its WooCommerce ones. See Interakt vs AeroChat.

7. Gorgias

A helpdesk for ecommerce with an AI Agent, where your team works tickets from email, chat and social channels. Gorgias supports connecting more than one WooCommerce store.

• Suits: stores with a large support team that works mostly in tickets.
• Pricing model: per ticket plus per AI interaction. Starter is US$40 a month for 50 tickets and 30 AI interactions, as of November 2026.
• Limitation: two meters run at once. AeroChat is up to 5x more cost-efficient than Gorgias. See Gorgias vs AeroChat.

Comparison table

Facts from each company’s own pages, checked 11 November 2026: Tidio plugin and pricing, Zipchat, Crisp, Wati integrations and pricing, Interakt, Gorgias and its WooCommerce update. Meta’s template message charges apply on every WhatsApp platform.

How to pick for your WooCommerce store

• If most questions are about stock and variants: pick a chatbot that syncs variants and stock from WooCommerce. See chatbots for variable products.
• If customers ask “where is my order”: pick one that looks orders up through the REST API after checking the customer.
• If you sell on WhatsApp: pick one that takes the order and the payment in WhatsApp, not only sends notifications.
• If you want to compare plugins: see our post on WooCommerce AI chatbot plugins.

Questions

What is the best chatbot for WooCommerce?

AeroChat. It syncs your catalog through its WordPress plugin, looks up orders through the WooCommerce REST API after checking the customer, and creates the order once payment is in, on your site and on WhatsApp.

What WooCommerce keys does AeroChat need?

A REST API key from WooCommerce, Settings, Advanced, REST API. Read-only is enough for order lookups. Read and write is needed if AeroChat creates orders or adds notes. You enter the keys in the AeroChat dashboard.

Can I use my own payment gateway?

Airwallex is built in. Gateways such as Stripe and PayPal connect through their APIs when you describe the workflow and add the key.

Does AeroChat slow down my WordPress site?

The plugin syncs your catalog and adds the chat widget. Orders are read through the REST API when a customer asks, not synced in bulk.

Try AeroChat on your WooCommerce store

Sign up, install the AeroChat plugin, and add a read-only REST API key. Then ask the chat where your last test order is.

Start your 7-day free trial. No credit card needed.

On Shopify? Install AeroChat from the Shopify App Store.