Book POS Malaysia Deliveries from WhatsApp

Yes. POS Malaysia is built into AeroChat. AeroChat takes the delivery address in the chat, creates the shipment and label with your POS Malaysia account, books the pickup and sends the shopper the tracking number in the same conversation.

This recipe turns a paid order in chat into a booked POS Malaysia delivery, without anyone retyping the address. Part of connecting POS Malaysia to WhatsApp and AI chat.

What happens today

A shopper orders on WhatsApp and sends their address in a message. Someone copies it into SendParcel Pro, prints the label, books a pickup and then goes back to the chat to send the tracking number. When orders pile up, addresses get typed wrong, tracking numbers go out late, and some shoppers ask twice.

The flow that works

The shopper confirms the order and pays, for example by Airwallex link.
AeroChat takes their name, phone number and full address with postcode, and reads it back.
It creates the shipment and label with POS Malaysia.
It books a pickup, or adds the parcel to the pickup already booked.
It sends the shopper the tracking number in the same chat.

Customer: Paid! Please send to Nurul Aina, 5 Jalan Mawar 3, 81200 Johor Bahru. 012-345 6789. (example)

AeroChat: Thank you, Nurul. I’ve booked your parcel with POS Malaysia to 5 Jalan Mawar 3, 81200 Johor Bahru. Your tracking number is ER246813579MY (example). We’ll update you here when it’s out for delivery.

In POS Malaysia: a new shipment and label are created for the Johor Bahru address, and the parcel is added to tomorrow’s pickup.

The recipe

Copy this into AeroChat

When an order is confirmed and paid, follow these steps.

Ask for the recipient’s name, phone number and full delivery address with postcode, if we do not have them.

Read the address back and ask the shopper to confirm it.

Create a shipment with POS Malaysia from our address at 10 Jalan Example, 50450 Kuala Lumpur (example), using the parcel weight for the items from our knowledge base.

If no pickup is booked at our address for the next working day, book one. If one is already booked, the parcel goes out with that pickup.

Send the shopper the tracking number and tell them they will get delivery updates in this chat.

If the shopper wants to change the address after booking, hand the conversation to our team.

Never book a delivery for an order that is not paid. Reply in the shopper’s language.

Change the sender address, parcel weights and pickup day to your own before you paste it.

What to connect

POS Malaysia. Connect your POS Malaysia account once, on the Integrations page of the AeroChat dashboard. The setup page walks you through it with the details from your SendParcel Pro account.
Airwallex, if the shopper pays in chat. Connect it under Integrations, then Airwallex Payments. Payment links are on Growth and above. See Airwallex.
Your knowledge base. Upload your products with their parcel weights, and your delivery areas.

Shipments and pickups are charged to your own POS Malaysia account.

After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect POS Malaysia, add your knowledge base, then switch it on.

Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.

Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.

What you still decide

Which orders AeroChat books on its own, and which go to your team.
Your sender address and pickup days.
Whether shoppers can change the address after booking.

The result to expect

Paid orders in chat become booked POS Malaysia deliveries with the address the shopper confirmed, and the tracking number reaches them in the same thread. Your team packs and hands over the parcels.

Measure it with your own numbers: deliveries booked from chat, and address mistakes, for a month before and after.

Next: answer where-is-my-parcel questions.

Works on every chat channel

This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your website and email, with the same POS Malaysia connection behind it. See what each channel does on the POS Malaysia integration page.

Book your first delivery from chat

Connect POS Malaysia, paste the recipe, and order from your own number with your own address.

Start your 7-day free trial. No credit card needed.

Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect POS Malaysia for you, free. See plans.

On Shopify? Install AeroChat from the Shopify App Store.