Address Changes in Chat for Wix
Yes. AeroChat changes the delivery address on a Wix order in the chat, before it ships. It verifies the customer against the order, checks the order has not been fulfilled, reads the new address back to them, then updates the shipping destination on the order in Wix and adds a comment so your team sees the change. If the parcel has already left, it hands over to your team with the details.
This recipe handles “I put the wrong address” while the order can still be fixed. Part of connecting Wix to WhatsApp and AI chat.
What happens today
A customer notices the old address autofilled, or they are moving next week, or they want it sent to the office. They message you. Someone finds the order in Wix, checks it is not packed, edits the address and writes back. If the message waits until the next day, the parcel goes to the wrong door and comes back with a return fee.
The flow that works
- The customer asks to change the delivery address.
- AeroChat asks for the order number and the email they ordered with, and checks both match the order in Wix.
- It checks the fulfillment status. If the order has not been fulfilled, the address can change.
- It collects the full new address and phone number, and reads it back to confirm.
- It checks you deliver to the new area, and that the shipping cost does not change under your rules.
- It updates the shipping destination on the order in Wix and adds a comment with the change.
- It confirms in the chat. If the order has shipped, it hands the conversation to your team.
What it looks like on WhatsApp
Customer: Hi, I need to change the address on order 10877. I’ve moved. (example)
AeroChat: No problem. Please confirm the email on the order.
Customer: theo@example.com
AeroChat: Thanks, Theo. Order 10877 hasn’t shipped yet. What is the new address and phone number?
Customer: 77 Harbor View, Apt 9, Boston, MA 02110. Phone the same.
AeroChat: Updated. Order 10877 will go to 77 Harbor View, Apt 9, Boston, MA 02110. Delivery cost stays the same.
In Wix: the shipping address on order 10877 is updated, and the order timeline shows the comment “Address changed by customer in chat”.
The recipe
Copy this into AeroChat
When a customer asks to change the delivery address on an order, follow these steps.
- Ask for the order number and the email or phone number they ordered with. Check both match the order in Wix.
- Check the fulfillment status. If the order is fulfilled or has a fulfillment, tell them it has shipped and hand the conversation to our team with the order number.
- Ask for the full new address and a phone number for the courier. Read it back and ask them to confirm.
- Check we deliver to the new area. If the new area costs more to ship under our Shipping page, hand the conversation to our team.
- Update the shipping destination address on the order in Wix.
- Add a comment to the order: “Address changed by customer in chat”, with the old and new address.
- Confirm the new address in the chat.
Never change the address without the customer confirming it. Never share the address on another customer’s order. Reply in the customer’s language.
If you pack orders within hours, add a time limit, for example “only within 2 hours of the order (example)”, before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to manage orders, and copies the site ID. Paste both in when AeroChat asks. Updating an order’s shipping address and adding order comments are documented at dev.wix.com.
- Your policies. Your Shipping page on Wix is already part of what AeroChat knows.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- How long after ordering a customer can change the address in chat.
- What happens when the new address costs more to ship.
- Whether changes to another country always go to your team.
The result to expect
Wrong addresses are fixed before the parcel is packed, and the change is on the order for your team to see. Fewer parcels come back as undeliverable.
Measure it with your own numbers: address changes handled in chat, and parcels returned for a wrong address, for a month before and after.
Next: see the address change workflow across every channel and how to change a shipping address after ordering.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp order changes.
Change your first address in the chat
Connect Wix, paste the recipe, place a test order and ask your own number to send it somewhere else.
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