Subscription Changes in Chat for Wix
Yes. AeroChat changes Wix Stores product subscriptions in the chat. It verifies the subscriber, reads their subscription in Wix, and makes the change they ask for, such as a different flavor or size, a new quantity, an added product or a one-off extra. Wix applies the change from the next billing cycle, and AeroChat reads back the new total. Skips, pauses and cancellations go to your team with the details ready, on WhatsApp and every other channel.
This recipe answers “can I change my next box?” without the subscriber hunting for a login. Part of connecting Wix to WhatsApp and AI chat.
What happens today
Subscribers want small changes all the time: a different roast, two bags instead of one, a sample of the new flavor in the next box. They message instead of logging in. Someone finds the subscription, makes the change, works out the new price and replies. When the reply is slow, some cancel instead.
The flow that works
- The subscriber asks to change their subscription.
- AeroChat asks for the email they subscribed with and finds their subscription in Wix.
- It reads back what is in it: the items, quantities, price and how often it bills.
- It makes the change they ask for in a draft: swap a product or variant, change a quantity, add a product, or add a one-off extra for the next box.
- It reads back the recalculated total from Wix and asks the subscriber to confirm.
- When they confirm, AeroChat commits the change. Wix applies it from the next billing cycle.
- If they ask to skip, pause or cancel, it collects the details and their reason and passes them to your team.
What it looks like on WhatsApp
Customer: Can I switch my coffee subscription to the decaf, and make it 2 bags? (example)
AeroChat: Of course. Can you confirm the email you subscribed with?
Customer: ben@example.com
AeroChat: Thanks, Ben. You get 1 bag of House roast, 250g, every month. With 2 bags of Decaf, 250g, your monthly total becomes US$34 (example). Shall I make the change?
Customer: Yes
AeroChat: Done. From your next delivery you’ll get 2 bags of Decaf. This month’s order is already on its way as before.
In Wix: Ben’s subscription contract (example) now holds 2 bags of Decaf, 250g, from the next billing cycle.
The recipe
Copy this into AeroChat
When a subscriber asks to change their subscription, follow these steps.
- Ask for the email they subscribed with. Find their subscription in Wix. If they have more than one, ask which.
- Read back the items, quantities, price and billing frequency.
- Make the change they ask for in a draft of the subscription: swap a product or variant, change a quantity, add a product, or add a one-off extra.
- Read back the new total from the draft and ask them to confirm.
- When they confirm, commit the change. Tell them it applies from the next billing cycle and that orders already created are not changed.
- If they ask to skip, pause or cancel, ask their reason, offer a swap or a smaller quantity first, and if they still want it, pass the request and their reason to our team.
Only offer products we sell as subscriptions. Never share another customer’s subscription. Reply in the customer’s language.
Add the products subscribers can swap to, and any you don’t allow as extras, to step 3 before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard and approve the access Wix asks for. AeroChat syncs your products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders for a verified customer.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission for reading and managing subscription contracts, and copies the site ID. Paste both in when AeroChat asks. Subscription contracts, and draft subscription contracts that are committed to change them, are documented at dev.wix.com.
- Your knowledge base. Your subscription terms, read from the pages on your Wix site, so AeroChat uses your own wording and rules.
Wix’s docs say changes apply from the next billing cycle and that orders already created for a subscription can’t be changed. That is why skips, pauses and cancellations go to your team. Selling plans with Wix Pricing Plans instead? See cancel a plan in chat.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, add your knowledge base, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products subscribers can swap to, and whether one-off extras are allowed.
- What AeroChat offers before a cancellation goes to your team.
- How fast your team handles skips, pauses and cancellations.
The result to expect
Subscribers change what they get in one short conversation, and the change is in Wix before the next order is created. Your team only handles the requests that need a person.
Measure it with your own numbers: subscription changes made in chat, and cancellations among subscribers who asked for a change, for a month before and after.
Next: see the subscription change workflow across every channel and how to handle skip, pause and change requests in chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp subscription changes.
Make your first subscription change in chat
Connect Wix, subscribe to one of your own products, and ask your own number to change it.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect Wix for you, free. See plans.