Stock and Back in Stock in Chat for Wix
Yes. AeroChat answers stock questions for your Wix store in the chat and takes back-in-stock requests. It reads the live inventory item for the exact variant in Wix, says whether it is in stock, out of stock or on preorder, and how many you have if the shopper needs several. When a variant is sold out, it creates a Wix back-in-stock request with the shopper’s email, so Wix emails them when it returns, on WhatsApp and every other channel.
This recipe turns “is it in stock?” into a sale today, or a shopper who hears from you the day it is back. Part of connecting Wix to WhatsApp and AI chat.
What happens today
Stock questions come in all day: “do you have the blue in a 10?”, “can I get six for my team?”, “when is it back?”. The answer is in Wix, but someone has to look. When a size is sold out, the shopper is told to check back later, and most never do.
The flow that works
- The shopper asks if a product is available.
- AeroChat finds the product and the exact variant in Wix, such as the size and color, and reads its inventory item.
- If it is in stock, it says so, with the price. If the shopper wants several, it checks the quantity Wix shows.
- If it is out of stock, it suggests the closest variant that is in stock.
- If the shopper wants that exact variant, AeroChat asks for their email and creates a back-in-stock request in Wix. Wix emails them when it returns.
- If the variant is on preorder, it offers the Wix pre-order workflow instead.
- If the shopper is ready to buy, it creates a cart in Wix and sends the checkout link.
What it looks like on WhatsApp
Customer: Do you have the Trail runner in blue, size 10? I need 2 pairs. (example)
AeroChat: Size 10 in blue is sold out right now. Size 10 in charcoal is in stock, with 4 pairs left (example). Would you like those, or an email when the blue is back?
Customer: Email me for the blue please. jo@example.com
AeroChat: Done. You’ll get an email from us as soon as the blue Trail runner in size 10 is back in stock.
In Wix: a back-in-stock request for the blue Trail runner, size 10, is recorded with jo@example.com (example).
The recipe
Copy this into AeroChat
When a customer asks whether a product is in stock, follow these steps.
- Find the product and the exact variant in Wix. Read its inventory item.
- If it is in stock, say so with the price. If they want several, check the quantity and say if we have enough.
- If it is out of stock, suggest the closest variant that is in stock.
- If they want that exact variant, ask for their email and create a Wix back-in-stock request for it. Confirm they will get an email when it is back.
- If it is available for preorder, tell them the preorder message and offer to take the pre-order.
- If they want to buy, create a cart in Wix with the items and send the checkout link.
Never promise a restock date. Only quote prices from Wix. Reply in the customer’s language.
If you don’t want exact quantities shared, change step 2 to say “we have enough” or “only a few left” before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard and approve the access Wix asks for. AeroChat syncs your products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders for a verified customer.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission for reading inventory, managing carts and managing back-in-stock requests, and copies the site ID. Paste both in when AeroChat asks. Inventory items, carts and back-in-stock notification requests are documented at dev.wix.com.
- Back-in-stock collection in Wix Stores. Wix’s docs say requests are only collected once back-in-stock collection is switched on, and that back-in-stock notifications work for Wix Stores items only.
Only want stock checks? See the Wix Stores product and stock check.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, switch on back-in-stock collection, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Whether AeroChat shares exact quantities or a simple “in stock”.
- Which alternatives it suggests for a sold-out variant.
- The email Wix sends when an item is back.
The result to expect
Stock questions get an answer from live inventory in seconds. Shoppers who want a sold-out size are on a list Wix emails, instead of lost.
Measure it with your own numbers: stock questions answered without handover, back-in-stock requests taken in chat, and sales from those emails, for a month before and after.
Next: see the stock and back-in-stock workflow across every channel and what to do when customers ask for sold-out products.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp stock and back in stock, WhatsApp stock questions.
Answer your first stock question in chat
Connect Wix, paste the recipe, and ask your own number for a size you have sold out.
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