Cash on Delivery Confirmation in Chat for Wix
Yes. AeroChat confirms cash on delivery orders on WhatsApp, with your Wix store built in. When Wix creates an order paid by your offline cash on delivery method, AeroChat sends your approved WhatsApp template with the items, total and address. The customer confirms, corrects the address or cancels in the chat. AeroChat tags the order, updates the address, or cancels it and restocks the items in Wix. Only confirmed orders go to packing.
This recipe cuts the COD orders that get refused at the door or never collected. Part of connecting Wix to WhatsApp and AI chat.
What happens today
On Wix, cash on delivery is an offline payment that Wix records but does not process, so the order arrives unpaid and waits for the cash at the door. Some of those orders were placed by mistake, some with the wrong address, some by people who change their mind. You find out when the courier brings the parcel back, after you paid shipping both ways. Calling every COD customer before dispatch works until the order count grows.
The flow that works
- Wix tells AeroChat a new order was created, with cash on delivery as the payment method.
- AeroChat sends your approved WhatsApp utility template with the order number, items, total to pay and the address, with Confirm and Cancel buttons.
- The customer taps Confirm, and AeroChat tags the order “COD confirmed” in Wix.
- If they say the address is wrong, AeroChat collects the right one and updates it on the order.
- If they cancel, AeroChat cancels the order in Wix and restocks the items.
- Any question in between gets answered in the same chat, from your Wix data and site pages.
What it looks like on WhatsApp
AeroChat: Hi Farah, thanks for your order 20415: 1 x silk scarf in emerald, total RM89 to pay in cash on delivery (example). Delivering to 12 Jalan Bunga, Petaling Jaya. Please confirm. [Confirm] [Cancel]
Customer: Confirm, but it’s 12A not 12.
AeroChat: Thanks, Farah. I’ve changed the address to 12A Jalan Bunga, Petaling Jaya, and your order is confirmed. It will be packed today.
In Wix: order 20415 gets the tag “COD confirmed”, the shipping address is updated to 12A, and the timeline shows the comment “Confirmed and address corrected in chat”. The order stays unpaid until you record the cash on delivery, as usual.
The recipe
Copy this into AeroChat
When a new Wix order uses our cash on delivery payment method, follow these steps.
- Send our approved WhatsApp template “cod_confirmation” (example) to the phone number on the order, with the order number, items, total and delivery address.
- If the customer confirms, tag the order “COD confirmed” in Wix.
- If they say the address is wrong, collect the full new address, read it back, update the shipping address on the order, then tag it “COD confirmed”.
- If they cancel, ask for the reason in one line. Cancel the order in Wix with restock on, and add a comment with the reason.
- If they ask a question, answer it from our Wix products and site pages, then ask them to confirm again.
- If there is no reply within 24 hours (example), tag the order “COD no reply” so our team can decide.
Never cancel an order without the customer saying so. Reply in the customer’s language.
Change the template name, the tags and the no-reply rule to match how your team packs orders before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission to manage orders, and copies the site ID. Paste both in when AeroChat asks. New order events, order tags, address updates and cancellation with restock are documented at dev.wix.com.
- Your WhatsApp Business number and an approved template. The first message is sent by you, so it has to be an approved utility template. See WhatsApp message templates and the ready-made COD confirmation templates.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, choose your approved template, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which orders get a confirmation, for example all COD orders or only those over a set value.
- How long to wait for a reply, and what your team does with orders tagged “COD no reply”.
- Whether a customer who keeps canceling may still order by COD.
The result to expect
Only confirmed COD orders get packed and shipped. Wrong addresses get fixed before dispatch, and your team stops calling customers one by one.
Measure it with your own numbers: COD orders refused or not collected, and the shipping you pay on returned parcels, for a month before and after.
Next: see the COD confirmation workflow across every channel and how to reduce failed COD orders.
Where it runs
The confirmation goes out on WhatsApp, because it is a message you start. The customer’s replies and questions work the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email. See what each channel does on the Wix integration page.
Channel versions: WhatsApp COD confirmation.
Confirm your next COD order on WhatsApp
Connect Wix and WhatsApp, paste the recipe, and place a test COD order to see the confirmation arrive.
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