Product Recommendations in Chat for Wix
Yes. AeroChat recommends products from your Wix store in the chat. It asks what the shopper needs, picks from your synced Wix products that are in stock, and for a product they already like, adds the items Wix’s Recommendations API returns, such as frequently bought together. When they choose, it creates a cart and sends the Wix checkout link, on WhatsApp and every other channel.
This recipe answers “what would you recommend?” the way a good sales assistant would, with products you actually have. Part of connecting Wix to WhatsApp and AI chat.
What happens today
Shoppers message to ask which product suits them: a gift for a sister, a cream for dry skin, a bag that fits a laptop. Someone on the team knows the range and replies with a few links, when they have time. After hours, the question waits until morning and the shopper has moved on.
The flow that works
- The shopper asks for a suggestion.
- AeroChat asks one or two short questions, such as who it is for, the budget, or the size or color they like.
- It matches the answers against your synced Wix products, their descriptions, options and prices, and only suggests what is in stock.
- It suggests up to three products, each with one line on why it fits.
- When the shopper likes one, AeroChat can ask Wix for related items using the recommendation algorithms on your site, such as frequently bought together, and offer one that goes with it.
- When the shopper chooses, AeroChat creates a cart in Wix with the items and sends the checkout link.
What it looks like on WhatsApp
Customer: I need a gift for my mom, she loves cooking. Around $50? (example)
AeroChat: Lovely. Three ideas from our range: the Olive wood spoon set at US$42, the Linen apron in rust at US$38, and the Herb pot trio at US$49. The apron is our most gifted item (example).
Customer: The apron sounds nice.
AeroChat: Good choice. It is often bought with the matching tea towels at US$14. Would you like both, or just the apron?
Customer: Both please.
AeroChat: Here’s your checkout link for the rust Linen apron and the tea towels: checkout link (example). Gift wrapping can be added at checkout.
In Wix: a cart with the apron and the tea towels is created. The order appears in Wix when the shopper pays.
The recipe
Copy this into AeroChat
When a customer asks for a recommendation, follow these steps.
- Ask who it is for and what it is for, and their budget if they have not said. Ask no more than two questions.
- Find products in our synced Wix catalog that match. Only suggest products and variants that are in stock.
- Suggest up to three, each with its price and one line on why it fits. Use the product descriptions, never invent features.
- When they like one, get Wix’s recommendations for that product, such as frequently bought together, and offer one item that goes with it.
- When they choose, create a cart in Wix with the items and send the checkout link.
- If nothing fits, say so plainly and ask what matters most to them.
Only quote prices from Wix. Reply in the customer’s language.
Add your own best-sellers or gift picks to step 3 before you paste it, if you want them suggested first.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard and approve the access Wix asks for. AeroChat syncs your products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders for a verified customer.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission for reading products and recommendations and managing carts, and copies the site ID. Paste both in when AeroChat asks. Get Recommendation and List Available Algorithms in Wix’s eCommerce Recommendations API, and carts with their checkout link, are documented at dev.wix.com.
- Your knowledge base. Your buying guides, gift guides and care pages, read from the pages on your Wix site, so AeroChat uses your own wording and rules.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, add your knowledge base, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- Which products AeroChat suggests first, such as best-sellers or new arrivals.
- How many questions it asks before suggesting.
- Whether it offers a matching item with every recommendation.
The result to expect
Shoppers who don’t know what to choose get a short, relevant list in seconds, at any hour, and can check out from the same chat.
Measure it with your own numbers: recommendation chats that end in a checkout, and the order value of those orders, for a month before and after.
Next: see the product recommendation workflow across every channel and how recommendations in chat lift sales.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: WhatsApp product recommendations, Instagram product recommendations, Messenger product recommendations.
Recommend your first product in chat
Connect Wix, paste the recipe, and ask your own number for a gift idea.
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