Size and Fit in Chat for Wix
Yes. AeroChat helps Wix shoppers find the right size in the chat. It asks for their measurements or the size they wear in another brand, compares them with your size chart and fit notes, and checks the size it suggests is in stock in Wix. Then it creates a cart with that size and sends the Wix checkout link, on WhatsApp and every other channel.
This recipe answers “which size should I get?” before the shopper orders two sizes and returns one. Part of connecting Wix to WhatsApp and AI chat.
What happens today
Fit questions come in on every product page: “I’m usually a medium, does this run small?”, “I’m 168cm, which length?”. Someone checks the size chart and the fit notes and replies. Shoppers who don’t get an answer order two sizes, or the wrong one, and the return lands on your desk a week later.
The flow that works
- The shopper asks which size to choose.
- AeroChat asks for what it needs: height and usual size, or chest, waist and hip measurements, depending on the product.
- It compares the answer with the size chart and fit notes for that product, from the product description or your size guide page.
- It suggests one size and says why, such as “this style runs small, so size up”.
- It reads the inventory item for that size in Wix. If it is out of stock, it offers the nearest size or a back-in-stock email.
- When the shopper is happy, it creates a cart in Wix with that size and sends the checkout link.
What it looks like on WhatsApp
Customer: I’m 165cm and usually a S. Which size in the Harbor trench? (example)
AeroChat: The Harbor trench runs slightly large, so a XS fits most people who wear a S (example). It falls just below the knee at your height. XS in sand is in stock at US$148.
Customer: XS sand then.
AeroChat: Here’s your checkout link for the Harbor trench, XS, sand: checkout link (example). If it doesn’t fit, exchanges are free within 30 days (example).
In Wix: a cart with the trench in XS, sand, is created. The order appears in Wix when the shopper pays.
The recipe
Copy this into AeroChat
When a customer asks which size to choose, follow these steps.
- Find the product in our synced Wix catalog.
- Ask for their height and usual size, or their measurements, whichever our size chart uses for that product.
- Compare their answer with the size chart and fit notes in the product description or our size guide page. Suggest one size and say why.
- Read the inventory item for that size and color in Wix. If it is out of stock, suggest the nearest size that is in stock and say what changes, or offer an email when it is back.
- If they want it, create a cart in Wix with that size and send the checkout link. Mention our exchange policy.
- If they are between two sizes and the chart doesn’t settle it, say so honestly and explain the difference.
Never guess measurements we have not published. Reply in the customer’s language.
Add your fit notes for styles that run large or small to your product descriptions before you paste it.
What to connect
- Wix. Built in. Connect your Wix site from the AeroChat dashboard and approve the access Wix asks for. AeroChat syncs your products, coupons, discounts, shipping options, blog posts and site pages, and looks up orders for a verified customer.
- Wix API key. In Wix’s API Keys Manager, the site owner creates a key with permission for reading inventory and managing carts, and copies the site ID. Paste both in when AeroChat asks. Inventory items for each variant, and carts with their checkout link, are documented at dev.wix.com.
- Your knowledge base. Your size guide and fit notes, read from the pages on your Wix site, so AeroChat uses your own wording and rules.
After you paste the recipe, AeroChat builds the workflow as a draft and shows a checklist: connect Wix, add the API key, add your knowledge base, then switch it on. If it built the connection from Wix’s public documentation, the checklist asks you to check it once against the current docs.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What you still decide
- The size chart and fit notes for each product.
- Whether AeroChat suggests sizing up or down when a shopper is between sizes.
- Your exchange policy for a size that doesn’t fit, and the Wix exchange workflow that handles it.
The result to expect
Shoppers order the right size the first time more often, and get an answer at the moment they are deciding. Fewer orders come back for fit.
Measure it with your own numbers: size questions answered without handover, and returns for fit, for a month before and after.
Next: see the size and fit workflow across every channel and size and fit on web chat.
Works on every chat channel
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, Telegram, the chat on your Wix site and email, with the same Wix connection behind it. See what each channel does on the Wix integration page.
Channel versions: Instagram size and fit.
Answer your first fit question in chat
Connect Wix, add your size guide, and ask your own number which size to get.
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