Automate Payment Links in Chat
Take payment in the chat with a payment link, and let the order update itself. AeroChat confirms the items and total, creates a payment link and sends it in the conversation. When the customer pays, the payment is confirmed to AeroChat automatically, and the order is created or marked paid in your store. The customer never has to send a screenshot or say they paid. Airwallex is built in, on WhatsApp, Instagram, Messenger, Telegram, web chat and email.
What the customer asks
Customers who buy in chat want to pay there too. A bank transfer and a screenshot means someone has to check every payment by hand.
- “Can I pay here?”
- “Send me the bill for both items.”
- “Can I pay the deposit now and the rest later?”
- “My payment failed. Can you send another link?”
- “Did my payment go through?”
See payment link for how links work.
What AeroChat does, step by step
- The customer decides to buy. AeroChat confirms the items, quantities, delivery and total.
- It creates a payment link for that amount and sends it in the chat. The customer pays on the gateway’s own page.
- The gateway confirms the payment to AeroChat. AeroChat never sees card numbers and never holds the money.
- AeroChat creates the order in your store, or marks the existing order paid, and sends the confirmation in the chat.
- If the link expires or the payment fails, it sends a new link when the customer asks.
- When the customer asks whether the payment went through, it answers from the payment record.
- Disputes and refund requests above your limit go to your team.
The systems it uses
- Payment. Airwallex is built in. AeroChat sends the payment link in the chat and Airwallex confirms the payment to AeroChat, so the customer never has to tell you they paid. No Airwallex account yet? Open one here. Other gateways with a public API, such as Stripe or PayPal, connect through their API.
- Other gateways. Razorpay, Xendit, PayMongo, Billplz and Fiuu connect through their APIs if you already use them.
- Your store platform. Built in. Shopify, WooCommerce and Wix connect in the AeroChat dashboard. AeroChat creates the order or marks it paid once the payment is confirmed.
- Google Sheets for sellers who sell from a sheet. The paid row updates by itself.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
What it looks like on WhatsApp
Customer: I’ll take the black tote and the card holder. (example)
AeroChat: Great choice. Black tote US$58 and card holder US$22, with standard shipping US$6, total US$86 (example). Here is your payment link: [link]
AeroChat: Payment received, thank you. Your order #4410 is confirmed and ships within 2 business days.
In your store: order #4410 is created as paid, with both items and the shipping method.
The recipe
Copy this into AeroChat
When a customer wants to buy in the chat, follow these steps.
- Confirm the items, quantities, delivery method and address, and tell them the total.
- Create an Airwallex payment link for the total and send it.
- When the payment is confirmed, create the order in our store as paid and send the order number.
- If the customer asks whether they paid, check the payment and tell them its status.
- If the link expired or the payment failed, send a new link.
- If they want to pay a 30% deposit (example) for a custom order, send a link for the deposit and note the balance on the order.
Never ask for card details in the chat. Never mark an order paid until the payment is confirmed. Reply in the customer’s language.
Change the deposit rule, or remove it if you only take full payment.
Where it runs
This workflow runs the same way on WhatsApp, Instagram, Facebook Messenger, TikTok Shop buyer chat, Shopee and Lazada chat, Telegram, your web chat and email. It uses the same store connection and the same rules on every channel, so a customer gets the same answer wherever they ask.
Channel versions: WhatsApp, Instagram and Messenger.
For your store platform: Shopify, WooCommerce, and the gateway pages Airwallex payment links and Stripe payment links.
Related: payment links for custom orders and reorders in chat.
Questions
Does AeroChat see card numbers?
No. The customer pays on the gateway’s own page. AeroChat never sees card numbers and never holds your funds. The money settles into your own gateway account.
Does the customer have to tell me they paid?
No. The payment is confirmed to AeroChat automatically, and the order updates by itself.
Which gateways can I use?
Airwallex is built in. Any gateway with a public API for payment links connects the same way, including Stripe, PayPal, Razorpay, Xendit, PayMongo, Billplz and Fiuu.
Which plan do I need?
Workflows via Skills are on every plan, with a 7-day free trial. Plans differ by AI response volume and seats. Payment links and WhatsApp broadcasts are on Growth and above. See plans.
Get paid in the conversation
Start the trial, connect Airwallex and your store, and paste the payment recipe. Then buy something from your own chat.
Start your 7-day free trial. No credit card needed.
Sign up for an annual plan on Growth or above and we’ll set up your workflows and connect your store for you, free. See plans.
On Shopify? Install AeroChat from the Shopify App Store.