Connect Razorpay to WhatsApp, Instagram, TikTok and AI Chat
Customers message you on WhatsApp, Instagram, Messenger, TikTok, Telegram, web chat or email, and once they decide, they want to pay right there. AeroChat creates a Razorpay payment link for the amount agreed in the conversation, sends it in the same chat, and answers “did my payment go through” from the link’s status in Razorpay. It connects through Razorpay’s public API. Airwallex payment links are built into AeroChat, and Razorpay is there for businesses that already use it. You describe the workflow in your own words, and AeroChat builds it.
What you can do with Razorpay and AeroChat
- Send Razorpay payment links in chat. When a customer confirms an order, a booking or a fee, AeroChat creates a link for the exact amount and sends it.
- Answer “did my payment go through?”. AeroChat checks the link in Razorpay and tells the customer whether it is paid, partly paid, expired or still open.
- Take a deposit before you confirm. AeroChat sends a link for the deposit and confirms the booking once Razorpay shows it as paid.
- Collect part payments. AeroChat can send a link that accepts a first instalment, and tell the customer how much is still due.
- Replace an expired link. If a link has expired or the amount changed, AeroChat cancels the old one and sends a new one.
- Check a refund. When a customer asks about a refund your team issued, AeroChat looks it up in Razorpay and tells them its status.
Works on every chat channel
Your customers message you wherever they already are. The same Razorpay connection and the same workflows run on every channel AeroChat supports, and Razorpay stays the record whichever one they use.
| Channel | What your customers can do |
|---|---|
| Message your WhatsApp Business number to get a Razorpay payment link for an order, booking or fee, or ask whether a payment went through. Voice notes are transcribed, so a spoken request works too. | |
| Send the same requests by direct message. A comment on your post can get an automatic reply that moves the conversation to a DM. | |
| Facebook Messenger | Send the same requests to your Facebook Page. Comments on your Page posts can get an automatic reply too. |
| TikTok | Send the same requests by TikTok direct message or TikTok Shop buyer chat. Both arrive in the same TikTok inbox. |
| Telegram | Send the same requests to your business on Telegram. |
| Web chat | Do the same from the chat on your website, without leaving the page. |
| Write to your Gmail or Office 365 address and get the same answer the chat gives. |
How the connection works
AeroChat connects through Razorpay’s public API. It creates, reads, updates and cancels payment links, reads the payments made against them, and can read the status of a refund. Each link carries a reference number from the conversation, so AeroChat can find it again later. Each workflow uses only what its recipe asks for.
To connect, log in to your Razorpay Dashboard, choose Test or Live mode, open Account and Settings, then API Keys, and generate a key. Copy the Key Id and the Key Secret, which Razorpay shows only once, and paste both into the AeroChat dashboard when AeroChat asks. Razorpay documents its Payment Links API in full. Test with Test mode keys first, then switch to Live keys.
You describe the workflow in your own words. AeroChat builds it as a draft, works out which Razorpay calls it needs, and asks you to connect. Keys and credentials are entered in the AeroChat dashboard and never pass through the conversation.
Workflows to copy
Copy this into AeroChat
When a customer confirms their order, create a Razorpay payment link for the order total with the order number as the reference and a description of the items. Set it to expire in 24 hours (example) and do not let Razorpay send its own SMS or email. Send the link in the chat with the total. When Razorpay shows the link as paid, confirm the order and tell them the delivery date.
Copy this into AeroChat
When a customer asks whether their payment went through, find the payment link we sent in this conversation, or ask for their order number and find the link with that reference. Tell them whether it is paid, partly paid, expired or still open, with the amount. If it is open, send the link again. If it has expired, create a new link for the same amount. If they ask for a refund, hand the conversation to a team member.
Change the amounts and rules to your own before you paste them.
Who uses it
These industry recipes take payment by link. The same steps work with Razorpay for businesses that already use it:
- Tuition enrolment with payment
- Spa booking with a deposit
- Event and catering deposits
- Maintenance contract renewals
See more recipes on the WhatsApp workflows page, or browse every system AeroChat connects to on the integrations page.
What stays in Razorpay
Razorpay stays your record of every payment link and payment. Customers pay on Razorpay’s own page with the methods you have switched on, so their payment details go to Razorpay and never to AeroChat. AeroChat does not process or hold any money. Settlements, refunds, disputes and reports stay in your Razorpay Dashboard.
AeroChat handles the conversation. It creates and reads the links your recipe asks for and leaves the rest to Razorpay and your team.
Questions
Does AeroChat work with Razorpay?
Yes. AeroChat connects through Razorpay’s public API with a Key Id and Key Secret you generate in your Razorpay Dashboard.
Can customers pay with Razorpay through WhatsApp?
Yes. AeroChat creates the Razorpay payment link and sends it in the WhatsApp chat. The customer taps it, pays on Razorpay’s page, and AeroChat can confirm the payment from the link’s status.
Do I need a developer?
No. You describe the workflow in your own words, generate API keys in Razorpay and paste them in, and switch it on. AeroChat builds the Razorpay connection from your description and shows a checklist of what is left to do.
Which plan do I need?
Workflows via Skills are on every plan. Choose by message volume: Starter covers 500 AI responses a month and 3 seats, Growth covers 2,000 responses and 10 seats and adds payment links and broadcasts, and Advanced covers 5,000 responses and 25 seats.
Using a different system? If it has a public API, it connects to AeroChat the same way: describe what you want, paste in its key, and it runs.
Can’t find your tool? Message us in the chat on this page and we’ll tell you how it connects.
Connect Razorpay and try it
Paste the first recipe, add your Razorpay Test mode keys, and order something from your own number to see the link arrive.
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On Shopify? Install AeroChat from the Shopify App Store.